BlueSG 4+

Used it once during the free trail and i am now automatically being charged the next subsequent month although i requested to terminate a number of times. My ‘free 1 month trial’ also became 2 months, where i am currently being charged on the second month. It is also odd that a simple ‘unsubscribe’ is not found in the app or website, unless ‘terminate account’ means this. Of which, i requested multiple times and have been rejected from terminating because my account is still valid(?).

New users who just want to try, please note you need to request to ‘terminate your account’ 4-5 days prior to the end of subscription, of which you actually need to account for their 3-5 business days to finish the transaction. I still don’t know how accurate this is since i haven’t been refunded.

As for users who plan to use it monthly, the cars are decent but their customer service may take awhile to answer you if you ever need their help. Don’t bother using their messaging system too because it doesn’t work. Please make sure you understand the risks of their accident policy before you use. It is best to ask someone who is an existing member more details before you start using.

I thought that the app was easy to use, and the idea of sharing electric cars was environmentally friendly. However, to subscribe for the account, you would need to provide sensitive documents such as NRIC, driver’s license, home address, and bank details.

The danger comes when you are realise you are unable to delete the account. When this was reflected to the customer service personnel, he chuckled and asked if I could see a button on the top right hand corner, and then suggested I log out of the account. The way he conveyed his message was really condescending, and truthfully rather hurtful. After my conversation with him, I felt it was not helpful. I wish that customer service could be improved.

Thank you.

I am currently having issues with pairing of a new card due to an error displayed on the app about timing out (which btw, they took about 6-8 hours to unpair when i needed to rent a car). Takes forever to get through to their customer service hotline, which is meaningless if the issue on hand is something that needs to be resolved asap (pairing / unpairing of card, troubleshooting of renting vehicles, etc).

And now the UI does not reflect the location and availability of the cars as well. FYI, once you subscribe it’s for 6 months and the early termination fee equals to the amount you’ll pay for the remaining 6 months anyway.

Still can’t get through to the customer service, btw. The issue still remains unresolved while i pay $18/month for nothing. Please avoid using this app and paying for such terrible service (or lack thereof).