SimplyGo 4+

Transit Link Pte Ltd

    • Free

iPhone Screenshots

Description

Formerly the “TL SimplyGo app”, the SimplyGo app integrates the key card-related features from the EZ-Link app and aims to provide commuters with a seamless experience for their transit ticketing needs and card-related services.
 
Some key features of the SimplyGo app include:
- View travel transaction history and expenditure of yourself and your loved ones, up to the last 180 days
- Receive alerts on low card balance* [NEW]
- Receive push notifications on your trip fares^
- Top up on-the-go for cards* added to your account
- Block lost travel card* and transfer value to new card [NEW]
- Submit and view transit claims status
- Apply/replace Concession card & purchase concession pass for SimplyGo Concession cards
- View Non-Transit Area (NTA) transactions* [NEW]
- Pay penalty fees
- View and redeem electronic Public Transport Vouchers to your added SimplyGo travel cards and stored value travel cards
 
*Only applicable to SimplyGo EZ-Link & Concession cards ^Applicable to contactless bank cards and SimplyGo EZ-Link & Concession cards
 
On top of the above, you can also enjoy the following:
 
Customisable homepage to facilitate access to your preferred functions
Plan your journey using the “Journey Planner” and save your preferred routes and locations
Check out the bus routes, fares, estimated travel time and bus arrival timing using the “Travel Guide”
 
Website: www.simplygo.com.sg
 
Thank you for using the rebranded SimplyGo app.

What’s New

Version 8.2.0

General enhancements and bug fixes

Ratings and Reviews

4.6 out of 5
10.9K Ratings

10.9K Ratings

Francis & Dylan ,

Unable to View Fare Transection

Hi, the app is very done. The only issues my family and I have as a computer using this as to EZ-Link card is we are unable to see travel deduction at each entry and exit contact point fare deduction and balances immediate. Another issue, is the difficulty in topping up on school concession or each individual card. As a family with children we holding various kind of EZ-Link, SimplyGo or other personal card. This will unable us as a commuter use to top balances whenever it is required travelling in various transport system for our journeys.

Grateful CY ,

Delayed Updates and Short Refund Period

I have some concerns that there might be factors affecting the ease of making refund claims. SimplyGo is an app that experiences some delays in the updating process. Transactions can sometimes take quite a while to appear, and sometimes the card usage updates can take days, with the system constantly showing a ‘Pending’ status. In the past, we used to see the fare deducted immediately by tapping our cards when getting off the bus. However, the new app that has replaced the previous system doesn’t update the fare deduction immediately. This delay in updating transactions is something worth addressing. Furthermore, there are typically 1 to 2 mistakes in a month, and the scanner doesn’t provide any feedback sound when I tap the card. Unfortunately, I couldn’t claim one refund due to the short refund period of 2 weeks. Firstly, the transaction updates are consistently delayed. Secondly, 2 weeks is a very brief window for disputes. Banks typically provide 2 months for such matters. I kindly urge you to take these concerns seriously and consider improving the system’s efficiency and user-friendliness. It not only affects the convenience for users but also their trust in the service.

Dream Mausoleum ,

Unstable

Used the app to top up my card and it didn’t go through so i tried again. It worked the second time and i made sure to keep an eye out for the bank statement to check if they have deducted twice. They did deduct twice so now i have to trouble myself to get a refund… My tip for all of you who uses this app to top up: Keep an eye out incase you encounter something like me. You can only favourite up to 10 bus stops so it is actually quite inconvenient as well. Sometimes it takes ages to load your card balance so definitely check if you have enough beforehand. To top it off, you can’t see your balance when you tap in/out anymore. It is super inconvenient. Absolutely horrible. Also, even though (i thought) transferring from bus to bus at the same bus stop do not deduct any amount, you won’t be able to ride if your card has lesser than $3 after the first bus. It is very silly.

App Privacy

The developer, Transit Link Pte Ltd, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Contact Info
  • User Content
  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location
  • Diagnostics

Privacy practices may vary based on, for example, the features you use or your age. Learn More

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