Anywheel 4+

Pros:
1. You don’t need to bind your credit card. I always use paylah/ paynow to top up
2. App is user friendly
3. Price is reasonable
4. Great customer service

Cons:
1. Many faulty bikes around

What really motivated me to leave a review was the customer service. My boyfriend and I rode along the cycling trail at Tanglin Halt to Tanjong Pagar, but it started pouring and there were no shelter. My boyfriend skidded and scraped his knee and was unable to walk properly. We had no choice but to ditch the bike so we could seek shelter and attend to his wound asap.

The $5 that was deducted yesterday due to misplacement of the bikes has been refunded back to me this morning after submitting an appeal. The customer service was very efficient and understanding and the appeal process and very fast. Sorry for ditching the bikes!

Hi fishyiyuyi, thank you for your insightful and honest feedback. We appreciate it and will definitely try our best to improve our service to serve our customers better in the future.

Customer service is great, they promptly reply and solve issues fast. I haven’t had a problem using the app so far (I forgot when I started but it was a long time ago) so that’s good. However, I think the amount of bikes can be increased! Granted, it will be hard to always make sure there are bikes everywhere as people use them and they end up elsewhere so I understand. Although it is unfortunately too common to find broken bikes. I also understand this is fully not the company’s fault as these are the results of unappreciative people but it would be good for someone to check bikes every now and then to make sure. There are also lots of people who lock the bikes with their own personal bike locks which I’m sure is violating some laws? Other than that, great experience so far!

Hi leyjaybf, thank you for your kind feedback! We really appreciate your understanding towards some obstacles to our service. Still, we will try our best to improve our service to be better. Moreover, we will report this matter to the relevant department to investigate further! Please stay tuned for more of our bikes in the future🙏

tl;dr: joke of a system, waste of time, points 1 and 2 are common, point 3 ruins your day when you actually plan to use the bike to get somewhere on time 1. constant lack of bicycles at parking spot despite map showing bicycles there 2. half the bicycles i have tried have had some kind of fault (eg faulty seat, faulty brakes) 3. i bought a pass, which is SUPPOSED to give you free 30-min rides for a certain period of time. i scan a bike. it doesn’t unlock. somehow the timer is ticking on my app. i decide to leave the bike where it is at the parking spot. i can’t end my ride, because apparently ending rides can only be done by locking the bike, but my bike never unlocked in the first place. i report it as an issue, take all the pictures that i’m supposed to, and submit my report. the app charges me $$ even though i have a pass for free rides. the charge drops my balance below zero. to continue using the pass i have to top up another $10 into the system.

Hi macadamiacademia, we would like to apologize for the inconvenience brought to you. Please allow us to assist you as soon as possible. You can reach out to us directly with the details of the issue you faced at support@anywheel.sg . Thank you.