CapitaStar App

Name: CapitaStar App
Rating: 4.7 (22061 reviews)
Author: CAPITASTAR PTE LTD

Lifestyle & Rewards

Only for iPhone

Free · Designed for iPhone. Not verified for macOS.

22k Ratings
Age Rating

4+
Years
Chart

No. 15
Lifestyle
Developer

CAPITASTAR PTE LTD
Language

EN
English
Size

93.4
MB

iPhone

Join over 1.9 million members and unlock a smarter way to shop! Discover Singapore's leading lifestyle and shopping rewards app and be rewarded for your everyday spend. • Shop, dine, earn: Earn STAR$® when you spend at more than 3,400 participating stores across CapitaLand malls and workspaces in Singapore. • Get first dibs on exclusive promos: Redeem deals and rewards with your STAR$® from your favourite brands or use your STAR$® to redeem for carpark eVouchers. • Enjoy a seamless payment and gifting experience with Singapore's preferred digital wallet, eCapitaVoucher. • Plus, enjoy partner privileges from Mastercard, DBS PayLah!, Kris+, ShopBack and more! Start earning rewards and make every spend count today!

Ratings & Reviews

4.7

out of 5

22k Ratings

Tremendous improvement
28/10/2017
Tiggerland mio
If you think Capitaland mall app is bad go try Jem. I constantly get rejected n they take at least 5-7 days to approve your receipt n any rejection or approval is not notified. They give you grace period but you’re informed of the rejection how do you react to them within the grace period to resubmit your receipt in person? I sometimes can’t help but wonder if they are sincere in giving out points. Before this app I used to scan my receipts at the kiosk of the mall and if I forget I have to go back within 2 days. With this new n continuous improvement app all my receipts were captured without a hassle even when it is long. I only have to make sure the store name, final amount, mode of payment, receipt reference & date is captured. My points are granted almost within a few hours max if I uploaded within the same day. Love that you’re notified that your receipt is approved and points captured. Tip: use your own phone camera to take pictures n upload the receipt if you get frustrated with the frame of the app.
Tremendous improvement
28/10/2017
Tiggerland mio

If you think Capitaland mall app is bad go try Jem. I constantly get rejected n they take at least 5-7 days to approve your receipt n any rejection or approval is not notified. They give you grace period but you’re informed of the rejection how do you react to them within the grace period to resubmit your receipt in person? I sometimes can’t help but wonder if they are sincere in giving out points. Before this app I used to scan my receipts at the kiosk of the mall and if I forget I have to go back within 2 days. With this new n continuous improvement app all my receipts were captured without a hassle even when it is long. I only have to make sure the store name, final amount, mode of payment, receipt reference & date is captured. My points are granted almost within a few hours max if I uploaded within the same day. Love that you’re notified that your receipt is approved and points captured. Tip: use your own phone camera to take pictures n upload the receipt if you get frustrated with the frame of the app.
Almost impossible to earn points anymore since receipt-scanning removed.
11/08/2025
Keke007k
Tried a few times on different days to ensure the transaction fulfills their requirement to earn some star points: linked card, in participating store, payment above $20. Tried with linked Mastercard. Tried with DBS credit card linked to PayLah! linked to CapitaStar app. All linkage checked before I made each payment. Tried and tried. Only payment with ShopBack is able to earned some points now. Tried to feedback, but only AI answers. Now I see others feedback the same here, and I know I am not alone. But so what? The app still distinctions. Guess they won’t ever look into the issue.

Developer Response
Hi Keke007k, we are sorry to hear about your experience and understand how frustrating this must be. We are currently looking into such issues reported by our members. Please submit a detailed enquiry here: https://www.capitastar.com/sg/en/contact-us.html so our team can assist you directly. Thank you for your patience.
Almost impossible to earn points anymore since receipt-scanning removed.
11/08/2025
Keke007k

Tried a few times on different days to ensure the transaction fulfills their requirement to earn some star points: linked card, in participating store, payment above $20. Tried with linked Mastercard. Tried with DBS credit card linked to PayLah! linked to CapitaStar app. All linkage checked before I made each payment. Tried and tried. Only payment with ShopBack is able to earned some points now. Tried to feedback, but only AI answers. Now I see others feedback the same here, and I know I am not alone. But so what? The app still distinctions. Guess they won’t ever look into the issue.
Developer Response 16/08/2025
Hi Keke007k, we are sorry to hear about your experience and understand how frustrating this must be. We are currently looking into such issues reported by our members. Please submit a detailed enquiry here: https://www.capitastar.com/sg/en/contact-us.html so our team can assist you directly. Thank you for your patience.
Really bad way of earning rewards!
1 Jan
jiangkejia
Your new initiative of automatically crediting rewards purchases instead of manually scanning receipts is finally a new innovation that’s been a long time coming and welcomed, but a very POORLY executed and thought out plan. Firstly, do you know your target user audiences? We don’t only keep 2 credit cards, we have MANY. How do you expect us to earn rewards by saving only two cards?Secondly, only Mastercard partnerships are included in this initiative?? How can it be our fault to not earn rewards spending at your malls when you’ve failed to secured partnerships with all card companies? Third, for the older or younger folk who still use debit savings cards, they are excluded from earning rewards and are expected to pay using DBS Pay Lah only? What about the other 3 local banks?Fourth, you roll this poorly thought out campaign but remove the function to still manually submit our receipts. Worse, your Ask Casey chatbot can’t even handle receipt submissions. Innovation and productivity initiatives at its worse for Singapore’s leading mall operator!This rewards programme is really not a rewarding programme if Capitastar continues with this ridiculous moves. And I’m not the only one, see your app reviews and you’ll see many upset users who share the same views. I’ll gladly return to the manual receipt scanning and retrospective points crediting any day like what other mall operators maintain doing. Shame on Capitastar for not taking user feedback seriously and poorly rolling out this!

Developer Response
Dear jiangkejia, thank you for taking time to leave us with your feedback! We appreciate this and we are constantly improving our programme to serve you better. We would like to address your concerns and would appreciate if you can write in to us at ask_us@capitastar.com for us to follow up with you over a phone call. We hope to hear from you soon!
Really bad way of earning rewards!
1 Jan
jiangkejia

Your new initiative of automatically crediting rewards purchases instead of manually scanning receipts is finally a new innovation that’s been a long time coming and welcomed, but a very POORLY executed and thought out plan. Firstly, do you know your target user audiences? We don’t only keep 2 credit cards, we have MANY. How do you expect us to earn rewards by saving only two cards?Secondly, only Mastercard partnerships are included in this initiative?? How can it be our fault to not earn rewards spending at your malls when you’ve failed to secured partnerships with all card companies? Third, for the older or younger folk who still use debit savings cards, they are excluded from earning rewards and are expected to pay using DBS Pay Lah only? What about the other 3 local banks?Fourth, you roll this poorly thought out campaign but remove the function to still manually submit our receipts. Worse, your Ask Casey chatbot can’t even handle receipt submissions. Innovation and productivity initiatives at its worse for Singapore’s leading mall operator!This rewards programme is really not a rewarding programme if Capitastar continues with this ridiculous moves. And I’m not the only one, see your app reviews and you’ll see many upset users who share the same views. I’ll gladly return to the manual receipt scanning and retrospective points crediting any day like what other mall operators maintain doing. Shame on Capitastar for not taking user feedback seriously and poorly rolling out this!
Developer Response 07/01/2019
Dear jiangkejia, thank you for taking time to leave us with your feedback! We appreciate this and we are constantly improving our programme to serve you better. We would like to address your concerns and would appreciate if you can write in to us at ask_us@capitastar.com for us to follow up with you over a phone call. We hope to hear from you soon!
A masterclass in how not to design a loyalty programme
29 Jun
NessieKraken
The concept of auto-crediting rewards is a step in the right direction — but the execution is so poorly thought through it's almost impressive.Where do I start. You're capped at saving only 2 payment cards. No explanation for why, no transparency about how that data is stored or secured, and no indication this was ever tested with actual users who (surprise!) own more than two cards. This isn't a feature, it's an artificial constraint that undermines the entire value proposition.Mastercard only? So if your bank doesn't have a partnership with CapitaStar, you simply don't earn. Debit card users are silently excluded. Cash users don't exist. DBS Pay Lah gets a carve-out while the other three local banks are apparently an afterthought. This isn't a rewards programme, it's a special little place for a very specific type of customer that isn't most people.To make it worse, manual receipt submission (the fallback that worked!) was removed without a functional replacement. The Ask Casey chatbot can't handle it either and is overall a perfect example of how not to implement chatbot - the thing is useless. So users are left with nothing. That's not innovation, that's regression dressed up as progress.The UI is inaccessible, the information architecture is unclear, and the whole system seems designed to create enough friction that you either spend at very specific amounts or give up entirely.Someone greenlit this without talking to users and with “I know best” thinking that CapitaLand should have outgrown decade ago.

Developer Response
Dear NessieKraken, thank you for sharing your feedback. We are sorry to hear that your experience with the auto-crediting rewards feature has been disappointing. We appreciate your concerns regarding payment options, user experience, and support features, and will share them with the relevant teams for review. We are committed to improving the experience and making our rewards programme more seamless for all customers. Thank you for your patience and support.
A masterclass in how not to design a loyalty programme
29 Jun
NessieKraken

The concept of auto-crediting rewards is a step in the right direction — but the execution is so poorly thought through it's almost impressive.Where do I start. You're capped at saving only 2 payment cards. No explanation for why, no transparency about how that data is stored or secured, and no indication this was ever tested with actual users who (surprise!) own more than two cards. This isn't a feature, it's an artificial constraint that undermines the entire value proposition.Mastercard only? So if your bank doesn't have a partnership with CapitaStar, you simply don't earn. Debit card users are silently excluded. Cash users don't exist. DBS Pay Lah gets a carve-out while the other three local banks are apparently an afterthought. This isn't a rewards programme, it's a special little place for a very specific type of customer that isn't most people.To make it worse, manual receipt submission (the fallback that worked!) was removed without a functional replacement. The Ask Casey chatbot can't handle it either and is overall a perfect example of how not to implement chatbot - the thing is useless. So users are left with nothing. That's not innovation, that's regression dressed up as progress.The UI is inaccessible, the information architecture is unclear, and the whole system seems designed to create enough friction that you either spend at very specific amounts or give up entirely.Someone greenlit this without talking to users and with “I know best” thinking that CapitaLand should have outgrown decade ago.
Developer Response 14 Jul
Dear NessieKraken, thank you for sharing your feedback. We are sorry to hear that your experience with the auto-crediting rewards feature has been disappointing. We appreciate your concerns regarding payment options, user experience, and support features, and will share them with the relevant teams for review. We are committed to improving the experience and making our rewards programme more seamless for all customers. Thank you for your patience and support.

You can now link your CapitaStar account to Kris+ to earn both STAR$® and KrisPay miles when you pay with Kris+ at participating stores.

Version 12.8.0 29 Sept

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:
- Identifiers
Data Linked to You

The following data may be collected and linked to your identity:
- Location
- Contact Info
- User Content
- Identifiers
- Usage Data
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Diagnostics

Privacy practices may vary based, for example, on the features you use or your age. Learn More

Accessibility

Information

Provider: CAPITASTAR PTE LTD
Size: 93.4 MB
Category: Lifestyle
Compatibility: Requires iOS 13.0 or later.

iPhone
Requires iOS 13.0 or later.

iPod touch
Requires iOS 13.0 or later.

Mac
Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.

Apple Vision
Requires visionOS 1.0 or later.
Languages: English
Age Rating: 4+

4+

Learn More

Developer Website

Privacy Policy

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CapitaStar App

Ratings & Reviews

Tremendous improvement

Almost impossible to earn points anymore since receipt-scanning removed.

Really bad way of earning rewards!

A masterclass in how not to design a loyalty programme

What’s New

App Privacy

Data Used to Track You

Data Linked to You

Data Not Linked to You

Accessibility

Information

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