CapitaStar App 17+

Tremendous improvement

If you think Capitaland mall app is bad go try Jem. I constantly get rejected n they take at least 5-7 days to approve your receipt n any rejection or approval is not notified. They give you grace period but you’re informed of the rejection how do you react to them within the grace period to resubmit your receipt in person? I sometimes can’t help but wonder if they are sincere in giving out points.
Before this app I used to scan my receipts at the kiosk of the mall and if I forget I have to go back within 2 days. With this new n continuous improvement app all my receipts were captured without a hassle even when it is long. I only have to make sure the store name, final amount, mode of payment, receipt reference & date is captured. My points are granted almost within a few hours max if I uploaded within the same day. Love that you’re notified that your receipt is approved and points captured.
Tip: use your own phone camera to take pictures n upload the receipt if you get frustrated with the frame of the app.

The app is great

I have both Hillion Mall app and Capital Land app and I really wish HM could follow the app of CL. CL app is much more convenient and easy to use. I have absolutely no problem with it. Try The HM one and you will cough blood. Every purchase you make you need to scan a QR quote in the shop and will need help from the shop assistants to key in your purchase value for points updating on their own Handphones and only then you can scan your receipt on their app. It’s a pain in the A**. Imaging Long Qs and busy days at the shops. Totally defeats the purpose of having a phone app. Discouraging their customers to shop with them.

Developer Response , 31/03/2019

Dear kljhgaut, it’s awesome to hear that you enjoy using our App! Have a great day ahead.

Fusion of Flavours at Bugis

Disappointed when promo stars are “fully redeemed” when the day has just started. Had lunch at BJ, went to the customer service around 1pm was informed 500star$ fully redeemed. So I reckon those having meals from 1pm till dinner got no more star$ for them.
The same goes for Bugis+ also not given star$ for dining above $20. It’s also lunch time. What is the mall operating hours? So fast before 2pm. A bit unbelievable and promo is till 30 Oct.
Maybe I should go lunch and redeem before 12pm to see how.

Developer Response , 21/08/2019

Dear Junehahahhaha, thank you for your feedback! We’ll continue to work on offering more attractive rewards and deals for our members! Do stay tuned :)