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Description

Grab is Southeast Asia’s leading superapp. We offer essential everyday services to over 670 million people across Singapore, Indonesia, Malaysia, Thailand, Philippines, Vietnam, Cambodia, and Myanmar. These essential services consist of Deliveries (food, groceries, packages), Mobility (4-wheel, 3-wheel, 2-wheel), Financial Services (lending, insurance, cashless payments and wealth management), Enterprise and Others. It’s our mission to drive Southeast Asia forward by creating economic empowerment for everyone in the region.


Food delivery for any craving
GrabFood: Order from your favourite restaurant and get meals delivered to your doorstep

Wide range and convenient grocery delivery
GrabMart: Wide variety of groceries and handpicked fresh produce delivered from store to door within an hour or at a scheduled time

Book a ride for any occasion and budget
Choose from a variety of transport modes, from motorbikes to cars to even buses

Secure and seamless cashless payments
GrabPay: A safe and secure mobile wallet where you can easily pay for Grab services and at local merchants

Reliable on-demand package delivery
GrabExpress: Affordable, fast, and reliable courier service with insurance for your items

Rewards for using Grab
GrabRewards: Earn reward points for every dollar you spend and use them to redeem deals in the GrabRewards catalogue

Find out more about us at www.grab.com.
Grab offers the ability for users to receive personalised targeted advertising, offers and updates from Grab and its partners and communications/advertising from certain third party apps based on activity on your devices. Users may exercise opt-out choices under the Privacy and Consent Management sections within Settings within the app. For further details, you may refer to our Privacy Policy at www.grab.com/privacy.

What’s New

Version v5.185.0

We love solving puzzles. Curiosity is in our nature so it's no wonder solving a word of the day puzzle feels exciting. Turning a white tile to green or yellow makes us all feel like a genius... even if it's only for a little while :)

We're not sure if our engineers are skilled in guessing five letters. But one thing for sure, they are skilled to solve their own puzzles; finding and fixing app issues and bugs.

Update your Grab app to 5.185 now to enjoy a piece-ful experience without bugs.

Ratings and Reviews

4.8 out of 5
63.2K Ratings

63.2K Ratings

DGuna ,

Poor customer service

Used to be a good app been using for years, now pools orders sending poor drivers in circles and baiting customers with artificial delivery time.

2 orders today and both messed up, 1 with half the drinks spilt over the food and the other delayed, because platform decided to pool orders. Called customer service for the 2nd one to ask if I could change the location as I had to leave, they directed me to arrange with the driver. Called the driver - says did not receive permission to modify location from customer service.

Poor drivers so stressed not being able to meet clearly impossible timings app promised its customers to bait their orders. Customers not able to plan their time cos app doesnt respect their time. Am a platinum member too so dont kid yourself thinking service improves with increased use/ loyalty. Better luck with foodpanda, deliveroo or other more reliable companies.

Developer Response ,

Hi DGuna, you’ll not be able to cancel your order after placing it - this is because the restaurant would have started preparing your food after they have accepted your order. If you’ve entered the wrong address and the change in address isn’t too far, do reach out to your delivery partner via call or GrabChat to ask if s/he is willing to accommodate the change in address. Please note that unless your Driver has agreed via the chat or call to accept the change of address, the address will remain as what you have indicated in the app.

PhilLondon ,

Should warn customers their food order could be delivered by bicycle even if restaurant not nearby

I ordered hot food from Din Tai Fung and Grab should warn customers that the food is going to be delivered by BICYCLE so the customer can decide if they still want to order especially when it is far away! The food was a bit soggy (fried rice with pork chops and another fried dish) I guess from being steamed up for probably 30mins journey plus however long the food was waiting to be picked up. This is no fault of the Grab delivery person but the fault is with Grab for not warning customers of this. If it was a simple hawker meal then i would not mind but not if you’re spending a lot on a more meal which should be removed from the packaging more quickly. Grab should warn customers before they order. And often they give you a shorter delivery time estimate but the actual time is often longer than what you’re prepared to wait. They said it would approx take 45mins but then it took 70mins. Not the first time this has happened where you order because the estimate is just about acceptable but once they have your booking then in reality it takes much longer. Also the food is more expensive and smaller portions.

Developer Response ,

Hi there! This feedback will be shared with our app team. We are sorry for the experience and we hope to serve you better, next time. If you need further assistance, please contact us directly via the Grab App Help Centre or drop us a note on FB at m.me/Grab. Thank you.

Tkmadyrt1 ,

Naughty kid of the family.

Grab app is convenient because you can use multiple services. They are enjoying being dominant provider of food and ride services but they are missing something which is costumer satisfaction, if you follow this path you are gonna have collective unhappy customers ready to switch to other providers the moment they come in. My problem is they actually don’t look at the problems you are facing! Positive review is good but a negative review is gold for you to see the issues. I had many with grab but particularly about delivery sequence! I was never reached by a grab representative about anything!!! When the restaurant I ordered food is just 10 mins away and I am prompted That my food will come in a short notice,I planned my whole afternoon for that particular time before I leave house but what happened is I had to wait 2 hours for the food because they will frequently change the timing of my food’s arrivalI. Is a 10 min drive the best Route in your sequence or 2 hours ?Not to mention my meeting overrun with my ID and he needs to leave me coz I was late. In my case i am only one more unhappy experience away from deleting app and have a peace of mind from all the inconvenience. Writing a LONG negative review is also very inconvenient!

Developer Response ,

We’re sorry that you’ve had to wait longer than expected for your food. Our drivers do their best to deliver your food in the shortest time possible, but there may be unexpected issues during the delivery process.
Contact your driver via GrabChat or voice call, if your order hasn’t reached you within a reasonable period past the stated time of arrival. Thank you!

App Privacy

The developer, Grab.com, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Purchases
  • Financial Info
  • Location
  • Contact Info
  • Search History
  • Browsing History
  • Identifiers
  • Usage Data
  • Diagnostics

Data Linked to You

The following data may be collected and linked to your identity:

  • Purchases
  • Financial Info
  • Location
  • Contact Info
  • Contacts
  • User Content
  • Search History
  • Browsing History
  • Identifiers
  • Usage Data
  • Diagnostics

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Financial Info
  • Contact Info
  • User Content
  • Usage Data

Privacy practices may vary based on, for example, the features you use or your age. Learn More

Supports

  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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