redONE 1App SG 4+

Can be much better

Have two lines with redone but can’t have them under the same profile which is really troublesome as I needed to log off and on to each number to check and make payment. Other telecoms app are which better.

Developer Response ,

Hi Andymion81,
Apologies for any difficulties you experienced with the setup. If you have any questions for us, please don't hesitate to connect with us at WhatsApp +65 8756 8756 or through Live Chat by logging into our self-care portal at http://www.redone.com.sg. Alternatively, you can email us at careline@redone.com.sg.

Good customer service and APP UI

I realized that the bad reviews were given 2 years ago and they must have made several improvement as I find the app intuitive and easy to use.

I just port over my existing number from CMlink to redONE on 19Sep. The main reason for the change is because I can have internet when I travel to Malaysia. I was assigned with Melvin to assist me, he is very helpful and reply my inquiries very quickly. He’s really professional and knowledgeable 👍🏻

I went to Malacca on 23Sep and it’s so convenient I don’t have to change SIM card. By enabling the auto roaming in Settings is sufficient to automatically change to Digi and you have internet access instantly. Sending and receiving of video is rather slow but other than that, all is working well and fine. Very happy with the service and the APP is also easy to use. Great job and highly recommended!

Terrible Experience

I got a new SIM card. Received email from redOne confirming activation along with receipt and registration form. However sim is not working , live agents simply said that system doesn’t show anything for my purchase .
Still not able to use it. This is pretty terrible experience compared to other teleco I have used so far. SIM works on the spot when we purchase .
Downloaded application doesn’t recognize number and not able to sign up on app as well.

My advice to any new users to beware of redone. Better look for some other service provider . Quality of service it not trust worthy.

Developer Response ,

Hi Aniazsg, Apologies for any difficulties you experienced with the setup. If you have any questions for us, please don't hesitate to connect with us at WhatsApp +65 8756 8756 or through Live Chat by logging into our self-care portal at http://www.redone.com.sg. Alternatively, you can email us at careline@redone.com.sg.