shopFarEast 17+

Worst Customer Support

I’m a big spender in Far East mall and they claimed that I’m made multiple fraudulent transactions to be redeemed as points, insinuating that I’m using other people’s receipts.

When I asked for clarification, the team just banned my account without asking what happened first, nor address past instances where due to their “fast support”, my receipts were rejected.

I tried calling the concierge , and was just told to wait for the backend team to reply. What kind of service is this ??

Your new app is crappy

After updating to the new app, I cannot access my 2 e-voucher expiring August 31, 2022. How crappy can it gets. 🤦🏻‍♀️🤦🏻‍♀️ I updated and logged in to the new app on August 30, 2022. Thereafter, I was asked to select 3 or more category of interests. However, once I clicked on save after selecting, it says “Oops! Something went wrong, please try again or contact us for assistance” After submitting my enquiry on the error, I received an email saying “We’ve got your message and our team is working tirelessly to reply, but do give us up to 5 working days to revert.” 5 working days?!?! What the hack!! By the time your team reach out to me, my 2 e-voucher would have been expired already!! 😰😰 I seriously think you need to upgrade your Tech team.

Developer Response ,

We apologise for the issues you face and the inconvenience caused. This issue has been resolved. Our app requires iOS 11 and above to function, do ensure your phone's operating system is updated to the latest version. If you're still having issues with the app, please get in touch with us via the ‘Contact Us’ form and we will assist from there.

Better Interface and faster receipt approval

Convenient to use with more information on the homepage compared to the previous version. Can now purchase mall vouchers without going down to concierge. Informative how to guide on how to navigate through the app.