The latest updates to the tv Starhub app are worse than the old version, the design team has somehow managed make the experience worse, clearly simplicity and ease of use were not part of the outcome. To find what is relevant takes far too many clicks, the filtering behaviour is very poor because of this. There’s no indication of the programme that is playing! Only a useless image of a logo that serves little relevance. There is also huge latency which compounds the poor user experience, and the app has connectivity issues with the tv which weren’t there with the old app - now seems to be frozen in ‘loading user profile’ so unable to even watch anything, absolutely rubbish. Updates are supposed to improve the customer experience not make them worse, seems both design and development teams need an overhaul, absolutely terrible tv experience.

Earlier some months, I can’t watch other subscribed movies on my phone. Recently wanted to watch hk dramas, managed to watch on phone n cast on smart tv. Was fine for a few days, suddenly it skipped to the next episode every 5 mins n continued next even when I didn’t adjust it. Happened many times n StarHub so far haven’t replied me. I have to wait for another few days to get a return call from StarHub backend team.My new comments after the above, every time there's a maintenance going on, on StarHub mobile, my channels on tv keep lagging n finding signal or something whenever I cast from mobile.When is StarHub going to settle this issue?

Been using this app for close to 5 months now and it’s been alright. Though there are constant crashes which is kind of annoying but it is still watchable.One thing that I would like to see is to be able to skip forwards or backwards 10 secs like other streaming platforms that have already offered this kind of item. Like whenever I have a message to reply while watching a catch-up show, it will go back to the start and it’s kind of irritating to say the least. Please implement this, would be great.

You will have to manually log in and log out after using the app. If not you will be not be able to access the app after 5 attempts. And it take ages to rectify with customer support. My login issue was reported on the 4th of February 2023, to date after 1 and a half months I still can’t get to login and use the app. Customer service is also pretty much useless. Always replying with, our dedicated team is working on your issue, please be patient. We will provide you with an update once a available. Pretty amazing that a simple login issue is taking so long to be resolved.