TRUE FITNESS Singapore 4+

This app is an improved version compared to the previous one and i like that we can view all classes of an outlet at 1 glance.

I hope all True outlets can have a vip area for black card holders with massage chairs and hot beverages like in the past.

Thank you for your feedback! We're thrilled to hear that you appreciate the improvements in the new version, especially the ability to view all classes at once. Your suggestion for a VIP area with amenities is noted, and we'll explore the possibility. We aim to enhance your experience further.

1. sales consultant/ accounts manager shouldn't be on the first page of the app. I am not interested to see their face on the home page while i'm booking the classs.i already have their contact, there is just no purpose of placing their face there. simply not interested.

2. it would be good if the bookings could be done more than 3 days in advance. what is the point of gate keeping the slots!

3. Towels, both large n small towels are usually very black. I'm pretty sure it is time to change it. Paying a premium for the gym membership to find out they are not even maintains the towels is disappointing. Gym users use the big towels for their workout and also to shower. Maybe the management can consider just issuing small towels for the workouts and the large is purely for showering. For hygiene purpose

Dear Sir/Mdm,

Thank you for your kind feedback. We appreciate your feedback and suggestion as these definitely help us build a better customer experience.

APP:
We duly noted on this and shall convey your feedback to our APP Team.

Class Booking:
We understood your concerns however we have seen trends in the past whereby slots are taken up in advance and cancelled on the same class date. Our current procedure (3 days in advance) will help minimize this.

Towels:
We have set in place a new towel policy to help us with sustainability efforts. Members are welcome to ask for a second towel once they are done with work out and return the first towel.

On this note, we will continue to monitor the above and review them whenever possible. We would like to thank you again for your kind understanding and patience.

Please feel free to reach out to our club managers, should you have any further queries.

This apps is easy to navigate with the necessary function for member to do booking, checking on. Schedule and do cancellation. So far no crash and hopefully not in the future

Dear Cheecy,

Thank you for your feedback! We're glad to hear that you find our app easy to navigate and that it provides the necessary functions for members to make bookings, check and cancel class schedules. We've put a lot of effort into ensuring a smooth user experience, and we appreciate your positive comments. Rest assured, we'll continue to work hard to maintain app stability and prevent any crashes in the future. If you have any other suggestions or questions, feel free to reach out. We're here to help!

Best regards,
TRUE Group Development Team