Agoda：預訂優惠機票和飯‪店‬ 4+

客服小姐是天使

因為在入住當天早上確診而無法前往，原本想說完蛋了要支付全額的罰金，打給客服小姐詢問之後，她馬上幫我跟飯店方聯絡並幫我更改時間，態度非常好，而且做事又有效率，真的是我遇過最好的客服人員了，謝謝妳🥰🥰

Worse Experience Ever- Cancelled my reservation at last minute

Worst experience with Agoda—very irresponsible. I booked a hotel for five nights through Agoda. It randomly selected my reservation for a fraud check (according to its customer service). All previous email communications and confirmations were labeled “Agoda…” but NOT THIS IMPORTANT identity check. The subject line was 'FRAUD protection' with NO mention of Agoda’s name, so my email automatically marked it as spam. Agoda then canceled my reservation at the very last minute. I found out one minute after they canceled my reservation (yes, because the email subject line was 'Cancellation from Agoda…'). After calling its customer service twice and explaining the whole situation, they were not willing to fix the situation. I am extremely disappointed. It forced me to find another hotel while I am already traveling abroad and spend at least twice as much money.
I had been a loyal client of Agoda for years and am EXTREMELY DISAPPOINTED.

開發者回覆 ，

Our apologies for the unpleasant experience. Please let us investigate the booking issues. Kindly email the case details to us at googlesupport@agoda.com and include the case number (#760358) in the subject. We'll get back to you soon. ^Ekram

Block bad reviews upon devastating Airbnb experience !

I had a trip to France and went on road with a beautiful imagination about the romantic city.

And it turned out to be the WEIRDEST living experience in my life.

1. The toilet isn’t in the room. You have to go out of the room and lock the door and unlock the toilet door just to pee.

2. Long waiting time. 70 minutes at the meeting spot just to wait for check in. Paris is a city to train patience, and this place no doubt took did its great job during our 2 weeks in Paris.

3. Really unfriendly hostel, tried to cheat our money. After we checked out and left Paris, the host sent a message and accused us of breaking the bed (She had our 300Euro deposit then) But as we said we had proof that all the furniture was ok when we left the studio, she suddenly replied that all things were repaired and she would unlock the deposit. Such a new way to cheat money ? Really amazed (of course in a bad way)

4. Position is the only strength. Might be disoriented that there would be a Eiffel tower view from the window through its website. Actually all you can see were other people’s balcony. (Definitely not the dreamy and tidy ones) Much more better accommodation around with better price and service. Never be back again.