I initially had a smooth experience during the trial, but after purchasing the Bundles on January 5, 2024, I encountered several issues that made the functions feel unstable.The day after the purchase, one app unexpectedly logged me out and asked for an individual purchase. When I attempted to restore the purchase, the app returned to the homepage but still displayed as "not purchased." I thought it might be a minor glitch, so I re-logged in, but it didn’t resolve the issue. Finally, I deleted and re-downloaded the app, and it started working normally.Unfortunately, similar problems began appearing in other apps within the Bundle over the next few days. I was repeatedly asked to log in, and attempts to fix the issue using the same methods didn’t work. I reached out to the app support team, who responded with several questions to understand the issue. After three days of waiting, the problems persisted across all apps. When I followed up, the team informed me they were working on it but couldn’t provide an estimated resolution time.Eventually, I decided to request a refund. The support team directed me to contact Apple, stating that the decision on whether to issue a refund would rest with Apple, which added to the frustration. While I appreciate the apps' excellent UI design, the instability of the Bundle system and the customer support made the experience disappointing. I hope the developers improve both the stability of their system and the responsiveness of their support team.If these issues are resolved, I would be happy to recommend the Bundles in the future. However, at this point, I advise potential buyers to carefully consider these challenges before making a purchase.
We're sorry to hear about the issues you encountered after purchasing the Bundles. We appreciate your feedback and will work on improving the stability of the system and the responsiveness of our support team. Thank you for bringing these concerns to our attention.