Нова пошта old 17+

Tracking NovaPay money transfer is missing?

I have received reply from developer regarding my review via email, but I cannot see and reply it in appstore. So probably I wasn't clear enough in my previous review. What I mean is missing in the app - it is an ability to track NovayPay money transfer: I can only see parcels tracking. I mean "sending money to someone via Nova Poshta" function, not paying for a package.

Developer Response ,

Good morning!
The appendix should show details of the amount to be paid. Write the number of the consignment note for which this information was not specified. We will check the details.

Unprofessional customer support

Situation: I have a parcel sent to a post office near my home, I receive a confirmation letter with the correct address and delivery date, and then I receive a notification from the post office that my parcel is on the other side of the city, 20 km from my home.

I want to share my overall impression of the customer service. Unfortunately, I was completely disappointed in this company. The first request was made via email, my question was completely ignored and a general answer was sent. I wrote to the chat, they also ignored the question and answered only the question that interested them. I waited 50 minutes for an answer, then when the "agent", a rude and incompetent girl, "closed" her question, she simply ended the chat. Complete unprofessionalism. Rude answers, 0 sympathy, 0 resolution of technical issues, 100% pay for the call (which should not have been)

I'm not even talking about the process of deleting personal data, please choose another service instead of this monopoly

Developer Response ,

Good afternoon! To resolve the issue, please write the invoice number on which everything happened.

Double comission

So I tried to pay for my parcel and delivery service via credit card, but I forgot to change online payments limit. So I was charged for delivery and parcel comission. Cash on delivery wasn’t charged. Delivery payment got back to my credit card, but comission didn’t. And in the mobile app it wasn’t marked as “payed”. I had to pick up my parcel so I payed for all the things one more time. But comission got charged again. So in the end I payed comission twice.

Support is really AWFUL. They replied to me a WEEK after my message and they didn’t even try to figure out what was going on. They just copy pasted some standard answer. 🤬

So please fix this bug when during unsuccessful payment commission doesn’t get returned.