HiKnow
Business
Free
Huawei HiKnow APP is an after-sales delivery and service platform for enterprise partners, customers, and Huawei engineers, Provide product support and service for engineers, such as delivery, maintenance, product documentation and community communication.
【Delivery】
● eISDP：Three enterprise service delivery channels: industry project delivery, quick contract delivery, and partner service delivery (PSD). The one-stop digital delivery platform built for customers, partners, and Huawei engineers implements efficient collaborative delivery and E2E project management.
Activate Product License：License activation, download, maintenance, and task management.
【Maintenance】
● Weiknow：Provides 24/7 Q&A services, covering typical pre-sales and post-sales application scenarios, helping you quickly obtain knowledge about enterprise products and services.
Maintenance Enter the SN to query the maintenance information. You can scan the QR code on your mobile phone,Quick renewal consultation and purchase.
● Service Request: Submit a trouble ticket and view the progress.
● Spare Parts Requests: Apply for spare parts online, confirm spare parts, view the progress, and return spare parts.
● Global service hotline: Huawei provides 24/7 global hotline services to help you quickly obtain services.
● Spareparts：Query the spare part progress based on the spare part order number, trouble ticket number, and faulty part SN.
● Scan：Obtain product information, component information, maintenance information, and related documents by scanning the QR code on a mobile phone, Send scanning results to personal emails in batches. Multiple modes are supported, such as batch scanning, image, and manual input.
【Product support】
Helps users quickly obtain product documents, tools, cases, bulletins, product videos, online classes, and Info-Finder.
【Community】
Communicate with Huawei experts, partners, and customers , share technical content, seek help, learn technical topics, and participate in community activities to win bonus points and prizes.
Contact us: If you have any questions or suggestions, please contact us,Go to "APP-Me-Help and Feedback" to submit comments or suggestions
Ratings & Reviews
1. Partner Service Workbench - Business Manager Page Upgrade: Newly redesigned modules including capability development, delivery, and maintenance to help managers make efficient decisions.
2. [E-Scan] Device installation/registration supports offline operation mode, adapting to scenarios with no or weak network connections in equipment rooms.
3. [PSD/Contract Quick Delivery] Supports opening the E-Scan tool from the project details or task page.
4. Community message notifications have been moved from the APP homepage to the community module.
5. Some known issues have been fixed.
The developer, Huawei Technologies Co., Ltd., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Linked to You
The following data may be collected and linked to your identity:
- Location
- Contact Info
- User Content
- Identifiers
- Sensitive Info
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Identifiers
- Usage Data
- Diagnostics
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
- Seller
- Huawei Technologies Co. Ltd.
- Size
- 17 MB
- Category
- Business
- Compatibility
Requires iOS 12.0 or later.
- iPhone
Requires iOS 12.0 or later. - iPad
Requires iPadOS 12.0 or later. - iPod touch
Requires iOS 12.0 or later. - Apple Vision
Requires visionOS 1.0 or later.
- Languages
- English and Simplified Chinese
- Age Rating
18+
- 18+
- Copyright
- © Huawei Technologies Co., Ltd. 1998-2020.All rights reserved.