I had a terrible experience using this app today. I placed an order for self pick up, and I got there around the time that the app said the order was going to be ready. But I had to wait an extra 20 minutes for the food to be ready. I had to contact customer support to finally get my food. But then when I got home, I opened the packaging and found out that two items from the combo meal were missing. I contacted customer support again, and they offered a $5 coupon. But the value of the missing items should be at least $10. Overall a terrible experience. Would not use again.

This review is not about the app, but about the company overall. It is the slowest food delivery app that I have used. Last Sunday I ordered dinner at 6pm, at 8pm the food was still not there so I contacted customer service who told me they would ask the driver to prioritize my order. At 8:30pm I saw on the map the driver’s getting further away from me so I contacted customs service again and requested a full refund. They did and said the food wouldn’t be delivered since I was refunded. I said the refund request was based off the extra long waiting time after I contacted customer service and was told they would prioritize which did not happen. They arranged to have my food delivered at around 9pm, already cold. And guess what? They later removed my account. This is the worst food delivery company and the customer service is just the “cherry on top.”Update: Thanks for your response. I am not able to provide the order number since my account has already been wiped out. I tried to use my phone number to log in/register and talk to the “customer service” again thinking I could at least use the APP for pick up orders, but I guess my phone number got blocked for good. I feel retaliated because of the refund and guess the company doesn’t need me as a customer so I deleted the APP for good.

Experiences has been ok so far. No complaints on delivery. It really allows me access to Asian foods that I don’t really know where to find or can’t easily travel to. The only thing is that this platform is so expensive compared to all the other delivery apps. Coupons and deals feel like targeted tricks to get you keep purchasing and does very little to actually drop the cost. My food usually end up being $10 more expensive than the listed price (excluding the tips). Tips itself (the lowest one) vary from $3-6, but I can’t say much to that, I guess. Overall it has been a great platform for me to access and review Asian foods. But I try to stay away from it, or just end up going to the physical store after trying it on this app instead of delivering due to its cost. If my order is going to be 30% more expensive than the actual food, I might as well just go outside and eat at the store.

This app is sooo ridiculous, I have placed order, and it pass delivery time for an hour. First of all, you are not able to ask to cancel your order until it pass delivery time, which is understandable. But you are not able to cancel even it passed delivery time for an hour! I was trying to contacted with customer service, you can ONLY contact with live chat if you select “need to pay extra fee”!!! The live chat only ask you to hold on and hold on until someone get your order to deliver. No matter how you explain ti them that you don’t want your order anymore cuz it passed too long, and the stupid thing is, it keep showing “you haven’t respond live chat for a minute. Your conversation will be end soon”, even they ask you to “hold on”! You can’t do anything just watching your food delivered, and you won’t get any refund, the only thing you can do is “ACCEPT YOUR ORDER NO MATTER HOW LATE IT DELIVERED”!