With so many great developers in Denver, I would have thought this app would have gotten a major makeover by now. The yellow type against a light background makes this app terribly inaccessible for anyone with visual disabilities (or aging eyes!). As others noted, the ordering system is clunky, making you add things multiple times just to get it in the basket. It’s always a toss up whether it remembers my last order or not. And then sometimes won’t even let me change the location midway through adding things to my basket…completely emptying everything making me start over from scratch. Friends, we have been loyal to Tokyo Joe’s since the early 2000’s…this app should reflect the quality of the company and its values instead of whatever this mess turned out to be. Invest in a refresh…it’s beyond time!

I don’t usually do this, but my experience with this app has been so atrocious, I felt compelled to provide feedback. First of all, the actual UI is just plain bad. From redundant selections of needing to add items, then add them again, when all I’m trying to do is select some veggies, to none of the fields allowing autofilled values, the user experience is just cumbersome and irritating. Don’t even get me started on it not being compatible with Apple Pay or any of the other countless ways you can autofill credit card info. I could almost let that slide, however, assuming they wanted me to create an account. So, I go to try to create an account. Put in all my information and go to create. It says my number is already registered and I need to sign in. So, I put my email in and any number of passwords I normally use. Nope. Okay, then I click on Forgot Password. Put in my email. Error message. There is literally no way for me to log in, reset the login credentials, or create a new account without changing my phone number. This is insane. It’s 2024. Get. Your. Act. Together!

I tried to put an order in yesterday and it kept glitching when I was creating a bowl - it kept telling me to choose 0-2 items when I had chosen 4, I tried re-applying the items but the error message persisted. It also would not let me add scallions. When I finally got through that issue, I went to pay and it said my card was declined. Several other people I was with also tried to put the order on their device and it said their cards were declined as well! There was nothing wrong with any of our cards (they worked at the register!), so the app payment system is completely broken. We had to drive to the location to order and pay, which is what we were trying to avoid, but we had no choice because the app is useless for ordering-purposes. Next time we won’t even bother trying, we can easily order from other businesses! Fix the app if you don’t want to loose customers.

I’ve ordered from the app about 6-7 times and I haven’t had an negative experience yet. The app is kind of boring and not pleasing to look at compared to other chains, but given the size of the Tokyo Joe’s chain the app isn’t that bad. It functions properly and has everything that you would expect in a fast food app: i.e. reward system, refer a friend etc. If you’re getting food to go I would definitely recommend using the app. It beats standing in line and they always have the food ready in roughly 15 minutes after placing an order. The only reason why I’m not giving it a 5 star rating is because the app can feel a bit overwhelming/ confusing at first especially when compared to bigger chains.