I have been using iScribe for about a year now. A small learning curve to know how best to handle dictating certain imaging/labs so they populate into the note, but quick and easy now. Not every office visit is uniform and straight forward, but I feel as though even with the drawn out appointments AI scribe picks out the pertinent info. I may polish some notes further, but the majority of info is appropriately dictated and done. For using a remote service I have been very pleased with customer service and being able to sift through technical issues, missing notes (albeit rarely), and questions I have extraordinarily promptly. I think the latter would have been a deal breaker for me if it were harder to get access to help. Would recommend, saves time so I can enjoy my family more!

I just want to say thank you for the support team and how they have been so quick and prompt at helping me complete my notes. There are times when the dictation gets stuck and will not appear in my clinical note. I will give the support team the patient information and within 15 minutes, and more often, like 5 minutes, the support team has resolved the issue. I would highly recommend this service. Nice job guys!

This outfit is I suspect looking to juice their numbers and sell the company. They overpromised and underdelivered. Transcriptions often weren’t completed until the next working day. They sold themselves as being able to enter orders for me on EHR, but if the orders aren’t entered while the patient is in the office then obviously the medical assistant can’t tell the patient during the visit what to expect next as far as the logistics of an upcoming test or treatment. They even proposed charging me for a minimum number of transcriptions per month which would have screwed me during months with vacation. Fortunately we negotiated that out. Transcriptionist was clearly not a native English speaker and required editing—and the performance did not improve over time, probably because my edits were never reviewed.

There were some glitches a year or so ago, but they made changes and it’s nearly perfect, and fast! I use it in Athena, and its instantaneous. And you can’t beat the technical assistance. Those guys/gals are on it, trying their best to make it right and help you stay in the game. I was flipped out during Athena roll out. Thank goodness my Iscribe was there. They couldn’t help me with Athena, but Iscribe was constant, and had their own Athena version.