This app used at my company has been one of the most disappointing experiences I've come across. It is used to determine whether we receive a raise or promotion, but it desperately needs a two-sided operating system. One side should be dedicated to customers, allowing them to rate their experience with the company. The other side should be for workers, enabling them to receive fair ratings for the services they provide in someone's home. It is not fair that an employee can receive a low rating simply because a customer disagrees with company policies. This issue needs to be addressed promptly, as it undermines the fairness that should be the foundation of this app.

Absolutely horrible app. Unless you’re looking to work your employees to the bone and demoralize them by telling them it’s their fault when they get and 8 and their score goes down. The whole business model is based off of their proprietary algorithm that doesn’t make any sense when applied to this field. It’s been well over a year and I still get bad reviews for “scheduling/call center” when I have nothing to do with that. Maybe put some effort into your app so your clients can actually get data that is accurate and makes sense.

I constantly get bad marks because customers think they are grading the company overall instead of the technician individually. This is a ridiculously glitchy broken system and I’ve been getting everyone I can to give it a one star review of the app ends up in the trash can . I can’t believe a company like Aptive actually uses this.

Super easy to setup with Salesforce and Intercom, gives us real-time feedback from our customers and workflows to make sure we never drop the ball on following up with detractors.We've already seen an increase in reviews and the AskNicely TV dashboard helps the entire team stay focused on the most important part of our business - the customer.