Emergency On-Call Mode Never miss a critical update. Technicians can now toggle On-Call Mode directly from their profile. This feature: Overrides "Do Not Disturb" settings for emergency alerts. Automates Escalations: If an emergency isn't acknowledged, the system automatically notifies backup contacts. Increases Accountability: All acknowledgments are logged with timestamps and user IDs. Enterprise-Grade Login & Compliance SSO Integration: A more secure, dynamic Single Sign-On experience for enterprise users. Smart Terms & Conditions: Legal agreements now automatically adapt to your geographic location and language, ensuring global compliance. Improved Error Messaging: Clearer feedback during login to help you get to work faster. Enhanced Connectivity & Performance Offline Visibility: We’ve replaced old icons with a persistent notification bar that clearly signals when you’re offline and which features are limited. Sync Optimization: To keep the app running smoothly, we’ve added a performance warning when syncing 3+ properties. Search & Track: A new search tool in the property selection screen and a total property counter help you manage large portfolios with ease

Streamlined Work Order Charges & Date Consistency Faster Charge Posting: When closing a work order with charges, the charges are now automatically presented and posted to the resident ledger, removing the need to go to Entrata Web. Consistent Dates: All dates (Schedule, Due, Created) now display consistently across the app and match Entrata Web, using the property's local time for reliable scheduling. Includes bug fixes and performance improvements.

Streamlined Work Order Charges & Date Consistency Faster Charge Posting: When closing a work order with charges, the charges are now automatically presented and posted to the resident ledger, removing the need to go to Entrata Web. Consistent Dates: All dates (Schedule, Due, Created) now display consistently across the app and match Entrata Web, using the property's local time for reliable scheduling.

Release notes We've got some great updates to make managing your work orders easier than ever. To use this latest version of the app, you'll need to be running iOS 15 or higher. Enhanced Syncing We've our syncing system to be faster and more reliable! Now you'll always know the status of your data. Manual Refresh: Tap the new refresh button to instantly update your dashboard. It's more reliable than the old pull-to-refresh! Last Synced: You can now see the exact time of your last successful sync. Clearer Messages: We've added helpful alerts to explain why a sync might not be available, so you're always in the loop. New Features for Your Workflow Add Mileage Expenses: Easily track and add mileage directly from the app. Add Resident Charges: You can now add work order charges to resident ledger with a few simple taps. View Floorplans: Floorplans are now visible in the work order unit details, giving you a better overview. We hope these updates make your daily tasks smoother. Thanks for using our app!

Our latest mobile app update is here! 1. We have added functionality for additional security with SSO. 2. We’ve also addressed several key issues to improve your experience. 3. We have updated the way several dates display so dates are more aligned with Entrata. Update your app today for a smoother workflow!

Our new Tech-to-Resident Chat feature is here and available for Advanced Facilities Beta clients! Technicians can now text residents directly about work orders from the Facilities App. Enjoy improved privacy (no personal numbers needed!), faster updates, and a clear communication history. We've also been hard at work addressing minor bugs and making performance improvements behind the scenes. These updates help ensure the app runs smoothly and provides a more stable experience for everyone

This update focuses on making things run a bit smoother: 1. We’ve tackled a few minor bugs that might have caused small glitches or hiccups. Things should feel more stable now. 2. We fixed an issue with color coding test versus live accounts. When using a test account, you should see a blue background and using live, you should see a red background. Thanks for using the Entrata Facilities Mobile App! Keep the feedback coming.

Our latest update comes with bug fixes related to Work Order Notes and other improvements.

This update addresses key functionalities: Resolved an issue preventing work order edits in offline mode and Add Note Corrected the visibility of the AI closing note button. We recommend updating to the latest version for improved stability and access to all features.

Two major changes were made to the app to provide functionality more in line with what is offered on the web: 1. Users can now unassign a work order by selecting the Unassigned option in the name drop-down. 2. Users can also edit the location and problem of a work order. Available with Advanced Facilities beta only, maintenance techs can now navigate to their settings and select or take a picture of themselves to be used as their profile picture.

Camera Updates (for Advanced Facilities Users Only) New abilities when adding photos in the app: Capture multiple photos from camera at a time. Drawing on photos and select a colour option for drawing. Adding text on a photo. Editing photo metadata information.

Adding Make Readies and Filters to the Make Ready Sub Task. In the Make-readies tab, you can now choose between viewing a Make Ready list or Sub-Task list. You can also group your list by Assignment, Category, Problem, or Unit.

Removed Labor Logging at the Subtask Level Labor logging at the subtask level has been removed from the Facilities App to keep the app consistent with the web.

We’ve made some behind-the-scenes improvements to enhance your experience. This update includes: Stability Enhancements: Resolved rare crash issues to ensure smoother performance and reliability. Thank you for your feedback and for helping us make the app better!

We’ve made some behind-the-scenes improvements to enhance your experience. This update includes: Stability Enhancements: Resolved rare crash issues to ensure smoother performance and reliability. Thank you for your feedback and for helping us make the app better!

Make Ready Enhancements: You can now group make-readies by Assignment, Category/Problem, and Unit. Honor Work Order Permissions: The following settings can be enabled (Entrata >> Setup >> Properties >> Maintenance >> Complete Work Order Work Flow): Require Closing Note Require Labor Time Require Action Require Attachment AI-Generated Closing Note: Use AI to generate a closing note and send it to the resident upon work order completion. Contact your customer success manager to enable this feature.

Subtasks are no longer included in the make readies list on the dashboard. Make ready card now displays the unit number. Removed "Notify current resident” option from the create inspection. Added property name on the inspection cards while multiple properties selected. The search functionality has been enhanced by disabling the auto spell check feature.

Preventing text truncation to display complete notes. Resolved trending crash issue. Fixed text copy to clipboard functionality for wo notes. Prevented keyboard from hiding entry note fields. Rectified search display for properties.

Al Translations in the Facilities App New Al translation functionality has been added to the Facilities App to translate text that has been entered into the Facilities App from English to Spanish and from Spanish to English. This is especially useful in cases where the resident has entered a description of an issue in English, but the maintenance technician has the language in the app set to Spanish. In this case, the text entered by the resident will be translated into Spanish for the maintenance tech. Facilities App >> More >> Settings >> Language Settings >> Al Assisted Translation Other things to note: • Must allow the app to track across other apps for this feature to work. Make Ready Tab in the Facilities App Make Readies now have a separate tab from Work Orders in the Facilities App. Users can now easily locate and manage Make Ready tasks independently from other work orders.

Miscellaneous fixes and stability improvements

Fixed: We fixed an issue where attaching an image to a work order in offline mode would cause the app to crash.

New/Updated: When adding/uploading an image in work orders or inspections, there will now be a thumbnail and a loading indicator for each image. Updated the frequency of app feedback being requested, as this occurred too often. Offline logic to handle a network error so the data is not lost or corrupted. Fixed: An Issue where images were being duplicated on inspections causing serious delays to inspections. An issue where a SAML user would face difficulty logging in. An issue where the start/stop text for the labor tracking was not updating correctly. Multiple scenarios where users were facing crashes. Multiple behaviors to allow a smoother in-app experience.

Miscellaneous fixes and stability improvements

Miscellaneous fixes and stability improvements

Technical improvements: Improved the logic within the image upload to allow a faster upload speed Improved overall app logic to improve the smoothness when navigating in between screens Improved initial load sync to allow for a quicker initial load Improved offline mode logic to prevent data corruption Bug and Crash fixes New: If a resident has requested an appointment schedule, the requested date/time will be displayed in the app. Requested/Scheduled will share the same field. If the appointment has a requested date AND a scheduled date. The scheduled date will be the priority.