So far so good except for sometimes the calls will cut out that’s happened five or six times over about 40 calls and I think I should be refunded for those however, when I call customer service I can’t get through. That’s the only issue I have.

App works when it wants to. Apparently the company has nothing to do with their own app. You can call them and stay on hold for at least an hour but no one who answers the phone will know the answers. You can put a claim ticket in for a tech to check the issue but that will happen when the technician decides to get to your ticket. There is no way to check your account’s call history and minutes used per call , that’s their way to cover up unused minutes that are charged. You can only deposit money on your account through this app when it actually works. Bottom line is if you have any technical issues with your account , Correct solutions will not know how to fix that issue and you will have zero communication with your loved one. The app and company should just shut downUpdate: reported this issue several times and still nothing done about checking balances And if you go online you not able to check your balance either. You can make deposits though, shady

The app is actually OK but the only thing I would change about it is the amount that a person is able to put the spending living shouldn’t be placed on citizens only on the inmates now curious doesn’t have a limit they do but it’s in the hundreds, I don’t like having to charge my card more than one time through a company. If I don’t have to but with this app you have to charge your card more than one time because if you put some money on commissary, you can’t put it on the phone once you’ve used your card you have to wait 24 hours that’s really a annoying process I would say change the limit that I am able to put make it to $200 every 24 hours or something reasonable like that it is convenient but it also Lisa the chances of my use of this appq

It’s a cool app, I just don’t like that we constantly have to switch out cards just to talk to our love ones. If you only have 1 card, you won’t be able to always talk to your love ones because they are so strict that you can only use a card once or twice to load minutes on your account & you’ll have to wait another 7 days to add more money unless you have so many other cards to use. That is so pointless & frustrating to me. It’s not right.