The Audio will only connect about 25% of the time. Both outgoing and incoming calls. Particularly when answering from a locked screen. (IE the way I answer most calls). The call will connect but no audio can be heard on either end. The only work around I’ve found is to switch apps to and from AllWorx several times. Eventually, the audio connects and the app works ok.Changing networks also causes the call although this has not been as large of an issue.If the audio Issue were fixed this would be a solid app.

I have some of the fastest internet you can get and have full connectivity on all of my devices in all ranges within my house. This app CONSISTENTLY disconnects, drops calls, and has poor call quality. I’m on a brand new iPhone 11 Pro Max and this is just unacceptable. I was actually forced to use my phone data and attempt to use the app in that manner because it’s just so finicky and rough. My clients say I sound like I’m underwater and incoming calls sometimes don’t even register. My coworkers did realize that if you’re connected to WiFi, the app just does a full barrel roll and doesn’t know what to with itself. I’ll even have my phone randomly trying to connect to the office’s server just to disconnect and reconnect 3 seconds later. I don’t recommend ANYONE download this until they get their app together. Absolutely unacceptable.

Ever since COVID started myself and my customer care team have been using this app as a way to have our desk phones remotely. At first this app seemed to work but it’s just gone downhill ever since. The biggest issue is the call quality and call dropping. I have calls that drop at least 5 times daily. Whether on cellular or wifi it doesn’t matter. At first I thought it was myself but it’s a consistent issue for many of my coworkers as well. It’s especially annoying when you have a customer who is agitated and thinks you’ve hung up on them or you’re in the middle of taking a credit card payment and the connection is so spotty you have to keep asking them to repeat themselves. I’m not sure if this is an issue because so many people are working from home and they can’t support it or what but I hope there’s some sort of fix coming for this because it just gets worse and worse every day, to a point I feel like throwing my phone against a wall. The call quality dips in and out frequently. I have many customers saying they can’t hear me or I’m breaking up despite my Allworx app showing full green bars. I feel like the ex-Verizon guy walking around my house asking if they can hear me now. The most recent issue I’m having now is calls coming through when I’m offline. The calls will ring once and then hang up. This wasn’t an issue before but now it’s becoming incredibly annoying, especially on the weekends when I’m off and trying to use my phone for music or something and it gets interrupted by this godforsaken app. I’m slowly counting the seconds until I can be back at my desk and not have to use this app ever again because over these last few months it’s become my personal Vietnam. Hopefully the team of hamsters behind the screen are reading these reviews and are gonna do something about it.

With every bug fix, new bugs arrive. For ages, I couldn’t answer incoming calls. When I tried, the incoming caller audio was fine, but my audio back to them was unintelligible (think Cylons from Battlestar Galactaca). This bug was addressed... but now, there’s a new incoming call screen that may or may not stay long enough for me to answer an incoming call. If that screen disappears before I answer the call, the call continues to ring, but there’s no way to answer it. It’s great when it works. That’s unfortunately about 50 percent of the time.