I’m in the process of selecting a new adjustable bed. As part of that, I’m looking at the apps for them. Reading through the reviews for Sven’s app, there seems to be consistent problems with a cryptic interface. Also, information that should be onscreen is in a separate manual. The nonsensical onscreen language that’s used in the app only adds to the mess. For example, the app says, “Enter the device controller interface.” I’m guessing that means that you should select your bed from a list. Your Customer Support people apparently have a successful procedure to get the beds set up. I’m sure that they’ve written it all out. Why don’t you have them redo the screens for this app so that they make sense?If you don’t think that it’s important enough to fix, calculate the costs of having staff explain things again and again for hours each month. Add that to the cost of losing customers and hopefully, you’ll understand that this is an important issue.

Don’t buy this adjustable base brand if you want to be able to use the features it advertises. This app does not work as everyone else has commented Wow $2,000 I spend on a semi functional King size Adjustable base top/High end model- downloaded app on iPhone XS and opened just fine. Bluetooth is on and doesn’t find the bed base. Tried changing the search for from max to 1 base and it closed the app unexpectedly and won’t re open . Every time I try to open the app now it just force closes. WORTHLESS .... I see just 4 weeks ago they fixed their ”bugs” and also did so many other times inUpdates they rolled out.However this is not fixed and I have tried reinstalling the app and everything and it still just keeps worse closing ....pathetic

This application originally worked for my adjustable bed but now has not worked at all for a while now, despite updates and reinstalling the app multiple times. There is no support for the app, when you try and click on the app support it takes you to some other named company’s, Richmat, webpage in Chinese, that when translated is only discussing other types of products, not applications. This is a completely worthless app. And for the cost of this adjustable bed they should have a working app if they are promoting it in the adjustable bed features. SVEN&SON need to find other app developers or the developers of this app need to really fix this app!

One of the selling points of the bed I bought was the connectivity to this app. The app used to work just fine but now Every time I click on my bed to adjust settings the app force closes. I have deleted the app and re-downloaded it multiple times and it still doesn’t work. Apparently this is a common problem and the developer has done nothing to fix this. The only solution they have is written in their copy and pasted response to everyone’s review telling customers to wait until the app update happens. Not very helpful :(