I’ve always gotten great service with Luxury Cardmember care and the Concierge agents but the App makes it even easier to see my benefits and to get help from the 24/7 Concierge service. I’ve used the Concierge live chat feature numerous times with great success. From narrowing down my search for a special birthday gift to coordinating my international itinerary, Luxury Card Concierge is a priceless perk. I love this App!

I’ve used this card for about three years and do enjoy it. People seem to remember me just because of the card. Now, several big negatives for me. Out all the luxury cards I’ve owned, I find it a bit shocking that you can’t book a flight using your rewards either through the app or online, you have to make a phone call. Totally inconvenient and not very luxurious. Also, I called 4 months ago to let them know that two restaurants in the Dallas section are now permanently closed, and their only answer is “we’re working on it”. At least remove the from the app! Also, the opened restaurants shown for Dallas are now totally irrelevant, please update your selection. The app itself feels a bit outdated, looking forward to a big update. I’ll keep using the card because of the convenience of the concierge, but lots of work needed for this to truly be “luxurious”. P.S the perks are now outdated as well. Please Barclays / Mastercard, some of us really want to keep this card, make it easy for us.

The card it self is ok, The most impressive part of the card is the weight to it. The customer service is amazing. Every time i talk to someone either it be by person or the chat online, it’s always a pleasure. It is easy to get ahold of a real person when ever calling, compared to most companies now with the ring around. The rewards are just about the same as most other cards. They do send a gift. This year i got a personalized pen with my name on it.

The app is total basic and they can’t get that right, I chat now with concierge 2 times and if you had old chat open the app is crashing (after conversation ) to clear old chat I have to Delete app and reinstall so there is no prior chat then it works again , total waste