i gave this three stars cuz i have used this app for years and most of it is smooth and up to date, however every time i go to sign in, it doesn’t let me. i have my face ID on and that doesn’t seem to work even though it used too and i’ve updated the face recognition several times. so now pretty much every time i have to sign in i have to type my long password in, and even then the actual sign in button doesn’t work, ill press it, it’ll load for a few seconds, then act as if i never pressed it. sometimes it takes half an hour just to get signed in. i have also called THREE times for customer service to fix this issue and they tell me the same thing. i update the app every time i see an update for it and i've deleted and redownload the app several times. i have done everything i could to fix this on my end. it’s time for you guys to fix the sign in page on your side please. not everyone can stand or sit around for half an hour just to access their card. i miss the old app you guys had for the EXCEED cards, i had no issues with it whatsoever.

I’ve been used this app since months, it was okay and notifying me about everything, it just happened since two months till now, I’m not satisfied with it and I will change my paying to a different bank! Why?!! Many reasons; let me share with you some! First, it doesn’t notify me about any bank transactions or any activities happening there! Notifications though it’s on for this app it doesn’t work. Second, I always log in hardly after it was very fast and easy. Third, it doesn’t show me activities section, it always says NO ACTIVITY! What does that mean! There was activities and transactions! So, I don’t know really how much I got paid and how much had been withdrawn! Fourth, even its physical care does not work properly specially at my workplace which it associates with! Fifth, even after all my attempts, the app works just that weird and I’m very concerned about my money there. Sixth, there is no way to block parties that I don’t want them to charge me! Finally, don’t waste money and time, and don’t use this app, card and bank because it will work for you for few weeks and then, you will see many problems and all of them are unresolved type! Thank you and good luck for all!

i’ve been using this app for quite some time now since it’s one of the main ways to know how much money i have on my card. for the past two weeks i haven’t been able to log into the app and keep getting the error “unable to connect to server try again.” i even called the number on the back of my card to let them know about the issue (that was at least a week ago now) and nothing has changed. it gives me this error regardless if i’m on wifi or using my data. it’s quite frustrating that i’m having to jump through all these hoops (such as logging in on the website or calling the number on the back of my card) to figure out my balance when the app is clearly the easiest way. i’m unsure if anyone else is having this issue and i’ve asked my HR at my job about it and he hasn’t heard of anyone else having this problem.

I have used this app in its various iterations since 2015. It used to be a very quick way to check my balance and transfer between piggy banks. For several years it was the only bank I used. It is no longer my primary and that’s a good thing because I would be much more upset. It now takes several tries to sign in, and often a few more to actually see any data at all. Also, I can go into the app after it being closed out/signed out for several days and see my data briefly - although if I try to click on more than two or three things it will boot me out. It is definitely exposing my personal data, not to mention funds. I can not sign into the website, which is where setting changes need to take place, at all. I’m not sure if they have a new less experienced dev team, or new leadership that do not understand how valuable their dev department is and are meddling… but it’s ruined the user experience entirely. Buggy and unreliable is not what I want to associate with a financial institution holding my money. I hate to loose an account of this age, but I don’t see how it’s viable to continue to put funds into it.