Avoid this “tour” company at all costs. We bought 3 tickets for their night bus tour after being lied to by their sleazy sidewalk salesperson, who swore the next bus was just 5 minutes away. We made it very clear we were with a young child and couldn’t wait long — he nodded, took our money, and pointed us to the line.Then reality hit: the person checking tickets told us the actual wait was over an HOUR. When I said we were misled and asked for a refund, they shrugged and said “the salespeople don’t know anything” — as if that’s an excuse. They refused to refund us and told us to call customer service, which is just a phony phone number that loops hold music forever and never connects to a human.This company is a straight-up tourist trap. They lie to get your money, refuse to refund you, and vanish when you ask for help. If this isn’t a scam, I don’t know what is.They’re rude, unprofessional, and running a con in the middle of Times Square. Absolutely disgusting behavior.I will be reporting them everywhere: Google, Yelp, BBB, NYC consumer affairs, you name it. And I’ll tell everyone I know who visits New York to avoid them like the plague.If you value your time, money, or basic human decency — don’t go near this garbage company.

TLDR: no refunds, no working customer service line, waste of time, waste of money, SCAMWent to time square with my family to do the night tour. I already found it weird that I couldn’t even book a time for the night I actually wanted to go on the tour, but I digress. The “salesman” had me book it for the next day. I had to wait until there were 24 hours or less before the ticket QR codes would load. …yikes… The tickets finally load, we get in line and there’s already like a bajillion people in the line. Not a bus in sight. We sit there for over an hour, a bus pulls up, but nobody boards, we just see employees walking up and down the top aisle of the bus. More time passes, STILL NO OTHER BUSES. People start getting impatient, and start asking for refunds, which they refuse. Seeing people become more adamant about refunds, a “salesperson” says she’ll take those who complained to a bus station where there were more buses. We walk practically 15 minutes around Time Square to another bus stop, WITH JUST AS MANY PEOPLE AS THE OTHER ONE WE HAD LEFT, IF NOT MORE. (While walking, I clicked through the app, attempted to call the customer service number, which picked up the call, but nobody ever came to the line.) At this point, I just want my money back, just like other people. The lady who escorted us is still refusing to refund everyone and tries to divert the attention by showing us how to change the reservation time. It shuts a few people up, but not me. I still demand a refund, to which she very rudely dismisses me by saying “I’m talking to my people.” And turns her back to me. I politely tell her that was incredibly rude. We eventually leave the line, TOTALLY dissatisfied. We reach the guy who sold us the tickets, gave him the run down, he pretends to be so flabbergasted, is “on the phone with customer service” and pretends to help us… by sending us back to the initial line. I request to speak to customer service, which he points me to a building but I’m so over it. When we leave, I attempt to modify the time of our tickets, no times pull up. My tickets expired within mere hours.

All the reviews saying it’s a scam are wrong me and my mom had a wonderful time this evening and we used to app to scan our tickets the busses came every 10-20 minutes which isn’t too bad and beats walking or the subway w homeless people it took us to soho and all the other destinations 😊

The sales people who write in aren’t really upfront about everything. We were quoted $39 per person, but when we check the cost of it all, it ended up being $59 per person. We went to the same sales rep who helped us, and claimed it was a “tax”. A 33% tax? What a crazy number, but ignore that fact, because if he did say that was the tax BEFORE we bought the ticket, it would have been fair; however, he never said that. I’m pretty sure it isn’t truly a tax at all, which is why.