I’ve had this for over a year I believe, was one of the first to get it when it came out. I thought it would be amazing and solve so many headaches for me. Troublesome setup as my door I guess is slightly heavier than what it likes. Ended up not using it, just decided today to give it another try .Great idea, needs more power torque to open slightly heavier doors. Would be great if it could open a little bit faster.

The actual door device works well but the app does not. I have motion detection turned off on both home and away modes in an attempt to try to prevent the door from detecting motion EVERY time I close it. I also reduced the sensitivity all the way to the lowest point. It still detects motion and stops every time and once it does, it won’t close until I go get my phone, open the app, wait for it to connect, and then press the button to close the door. Extremely annoying and basically makes it unusable. It worked fine before the last update. Bottom line is that it should not detect motion if I have it disabled in the app. That’s the point of even having that option. This was an expensive device and is a great idea, but I regret purchasing it and will just uninstall it until/unless those issues get fixed.

I was thrilled by the concept of Wayzn - pet door with no permanent damage or expensive installs! However, this fell short due to the app. The “checking connection” error is one of the worst user experiences I’ve had in a long time, especially with a product this expensive. No matter how many times I tried each and every one of the troubleshooting steps, I was not able to ever get the device connected to my wifi. You spend ~$700 on a product and can’t even get the thing to simply connect to your network! I would have returned it but don’t want to swallow losing half of the cost so I’m holding out for a future update. But wow was this disappointing. The alleged 3 minute install quickly turned into 4 hours without any result other than frustration and disappointment.

I see a lot of older reviews on here. We have had our Wayzn with pet tags for about 6 weeks. Our dog has Cushing’s disease, so he HAS to go out many, many times, day and night. All of the people in my house are gone all day and honestly, getting up to let him out several times a night makes it hard to get a good night’s sleep. We thought this was the perfect solution. It is not the perfect solution. HOWEVER, this very small, very new company is willing to help. We had many issues—the app. The last update has it working consistently and I’m so happy about that. I also had two Zoom calls with the developer. He was immensely helpful. We did several things to help the door and pet tags function so that our pup can get out on his own. I know that Wayzn continues to work on making it better every day. If you have one and haven’t discussed the issues you are having with someone from Wayzn, I encourage you to reach out. Current positives: * the door opens about 90% of the time using the pet tags* the door opens 99% of the time on the motion setting* opens and closes smoothly 100%Current negatives and our work arounds: * our patio door is in the living room and if our dog is laying within an unobstructed 10 feet of the door, it will open randomly on the pet tag setting; our work-around is to change the setting to motion as our dog only lays in the living room when we are in there too.* The sensor would not pick up the pet tag when it was on the wall; our work-around is to install the sensor on the glass door* The pet tag would not consistently open the door; our work-around is to have our dog wear both of the pet tagsSince we have done these things, our dog has been able to get out and in the house successfully every time while we were away at work. (We have a camera, so we can see when he goes out and comes back in.) During the night, it has worked well but since we are home, he still wakes us up before going out. #olddogoldhabits Hope this helps someone!