I subscribed to the "free" trial 5 months ago. That you are supposed to be able to cancel at any time during the trial. I ended it via Apple subscriptions sometime that week (it was 5 months ago). Fine. On 9/03 I noticed a $158 charge on my card. This was the first charge I have ever had by them. First I couldn't even find contact info to call. And the number listed on their site doesn't work. I couldn't find any way to review payment or subscription info (assuming my card info would be there). I finally emailed the "coach" that first contacted me, who proceeded to, very condescendingly, tell me what the terms of service were "that I agreed to when I signed up". I explained again that I had cancelled before the trial ended. This was the first charge I have had which lead me to believe I had in fact completed the termination correctly. They are refusing to reverse the charge. And have ignored my request to escalate the issue to someone with more authority. I also did not get a notice that it was coming or a receipt that it happened. I only found it when the charge hit the account. I have not touched any part of the program since cancelling within the trial period, so not even like I'd been using it. It should not be that easy for someone to think they cancelled but didn't.This is deceptive. If you decide to go to this company, do so at your own risk. Extremely frustrating.

I am very displeased with Modernfit’s service. I first was not notified of the price only the trial rate of $1 for a week. Then it was very difficult to cancel the trial. There is no easily accessible information to cancel. It took a lot of google search and still no information. Resulting me to attempt to send an email on the last day to cancel and am not able to get a refund, charging me $158 for a 4 month subscription that now is cancelled. They also don’t have a phone number to talk to an actual person everything is through email. Making contact difficult and long. The site is also not user friendly, making any information in regards to your personal account near impossible to find. When contacting the “trainer” she only gave little information and I have to send multiple emails to get through. Very disappointing.

Before signing up for their seven day trial I searched and looked for any information about the cost of the subscription. I was unable to locate any. The confirmation email did not include any such information. I was then charged over $150. Within minutes of being charged I emailed and asked them to cancel my subscription and refund the charge since I was never informed of the amount and the service is not one that I am likely to use after seeing the trial. I was told it was not possible. I asked to put be put in contact with their legal department, and have not heard anything back from the company yet. I tried to call the phone number associated with the charge on my credit card and it was a Google voice phone number.

This is the worst company EVER!! I signed up to see if it would be helpful with my Noom program as it was advertised as customized work out plan. But the app is very disorganized and must be used in companion with other apps. I canceled the nutrition portion in the app and all of the stuff disappeared. However, I was still charged for four months although it’s a monthly service. Then I received an email from Sandra stating that I can’t be refunded because it’s past the 7 day trial although no where does it state you have to email to cancel the service and it leads to believe you canceled within the app itself. BEWARE AND DO NOT TRY!!!