myNCC Connect
Utilities
Free
With myNCC Connect, you drive the smart home experience. Use the parental controls feature to create individual profiles, block unwanted content, and customize your family's Wi-Fi experience. Manage your network with device priority, device management, creating guest networks, and viewing network usage.
more 1. New functionality allowing you to add a hotspot for cellular backup of your internet service if there is an outage
2. Bug fixes
26.1.1 Mar 25
We redesigned myNCC Connect to better assist you and greatly improve the experience. With a fresh new design and powerful new features, managing your internet is now quicker and easier than ever.
The all new design includes the following updates:
• Quick Links Carousel - Quickly find the most used features at the top of the home screen
• People Carousel - Easily see everyone's profiles and online status, also pause a profile right from the Home Screen
• New included avatars to enhance your people profiles experience
• ExperienceIQ and ProtectIQ Tiles - same functionality with a new UI, and now found directly on the home screen
• Dark Mode now supported
• And more enhancements found within the app experience
25.3.2 10/10/2025
We redesigned CommandIQ to better assist you and greatly improve the experience. With a fresh new design and powerful new features, managing your internet is now quicker and easier than ever.
The all new design includes the following updates:
• Quick Links Carousel - Quickly find the most used features at the top of the home screen
• People Carousel - Easily see everyone's profiles and online status, also pause a profile right from the Home Screen
• New included avatars to enhance your people profiles experience
• ExperienceIQ and ProtectIQ Tiles - same functionality with a new UI, and now found directly on the home screen
• Dark Mode now supported
• And more enhancements found within the app experience
25.3.1 10/03/2025
Bug fixes
25.2.0 05/27/2025
Bug fixes
25.1.0 02/26/2025
Added reboot from app for router and mesh
Support for third party gateways from CommandIQ
24.4.2 12/16/2024
Added support for text size changes from device OS (can be changed in the Settings app, in Accessibility)
24.3.0 08/26/2024
1. Self Install UI improvements and added Self Upgrade
2. Improved accessibility with ADA/WCAG conformant UI updates
24.2.0 05/29/2024
Bug fixes
24.1.0 02/22/2024
• Self Install, guided instructions for new subscribers installing a gateway
• Support for bandwidth speed tests up to 10Gbps
23.4.0 11/23/2023
Bug fixes
23.3.0 08/17/2023
• Secondary admin can remove themselves from the account
• Automatically changes Mbps to Gbps in Bandwidth Test
• Bug fixes
23.2.1 05/19/2023
Bug fixes
23.1.0 02/17/2023
Bug fixes
22.4.1 11/23/2022
1. Servify Care logo and cancellation message.
2. Billing label to Support information (Contact Support) field
3. App Support for new HW: u4g
4. Add alert for Legacy device. (A, b, c wireless connections)
22.4.0 11/11/2022
Bug fixes
22.3.1 11/02/2022
1.UI/UX Improvements - Colors, labels, placement, Nav Bar, help panels etc.
2.German Localization Support
3. Servify: Integration into CommandIQ - Claims list integration
4.Support for 6GHz RG: Show approved security types etc.
5.Additional Help panels for IPS settings and Default priority pages
22.3.0 08/19/2022
Add sort options for Things list to show unassigned devices.
Show last test results on the dashboard.
Support for blocking Apple iCloud Relay
Warn users blocking Command IQ management device(s)
Enhance Alerts by adding family threat details for most common threats.
Spanish Language Support
Support for blocking devices using DNS over https
Allow secondary administrators with different email addresses
22.2.0 05/19/2022
Set restrictions for new devices connecting to your network. Existing restrictions won't change. Click on My Network, then Default Restrictions.
Pause and resume profiles, or provide additional internet access time to profiles that are in a "Scheduled Pause." Click on People to try.
Alert features include swiping left on an alert to delete or selecting all alerts to clear the list.
Manage which alerts are pushed to your phone by going to Settings and clicking on Alerts.
22.1.1 02/25/2022
All disconnected & paused devices are now displayed under "Things".
Multiple improvements to feature access.
Category text in alerts for web content blocking.
Notifications for application download and installations have been consolidated.
"Time Limit has been Reached" notification is now displayed for applications with time limits.
For enhanced security, all "00" MAC Address alerts now correlate to the IP address.
Ability to Share network information via SMS using an embedded QR code.
21.4.0 11/22/2021
Alerts - Added profile name to alerts, New Mesh disconnect alert
Mesh placement feedback when too far from router
Updated equipment details
VPN alerts default reset to off
Other bugfixes and minor updates
21.3.1 08/28/2021
Bug Fixes
more Version 26.1.2 Apr 7
Data Linked to You The following data may be collected and linked to your identity:
Data Not Linked to You The following data may be collected but it is not linked to your identity:
