My vet just started using this app to manage my pet’s healthcare, and I am really loving it. I’m kind of a techy guy, so I was very interested to see what this app was like. I found it to be very easy to navigate, and I love that I now have an app the shows my dog’s healthcare in an informative and convenient way. I haven’t experienced any crashing so far like some people have. They must have come out with a new patch. I would recommend!!

I like the app contents and features however, 1 minor and 1 major issue. Let’s talk about the minor first. To see your past and future appointments on the app, forget about it. It hasn’t worked since day one and don’t expect to work later. Now get to to the big issue which I think is also a privacy issue as well. So what I found out just now and probably has been an issue for awhile is, the app doesn’t allow to to log out. Let me explain. So, whatever screen you are on when you log out and it takes you to the login screen and then open the app again, you will be taken to that same screen again to where you logged out from. Even if you try to clear your cache or browsers it’s still will do the same thing. So, hope someone sees and reads this and does something right way. I’m deleting this app until they fix the log out issue. Please fix.

My dog was recently spayed and ended up with an infection (inside). In trying to communicate with my vet, Otto kept closing out conversations. I contacted them multiple times every day for a week, but had to keep starting new conversations because I couldn’t respond to existing ones. The vet was constantly missing concerns and didn’t realize how long she was having problems because the conversations kept closing, until she got so bad she had to be hospitalized. They just now responded to a question from last week - from before my dog was hospitalized (way too late). Otto is a horrible communication tool that I would not recommend to anyone who wants to keep their pet alive.

I don’t typically write reviews, but since this is the only way my dogs vet communicates, I’m obligated to use it and want this to be a better experience. The app is not very responsive for a mobile app. When I try to view the conversations between my vet and myself the text bubble is shown above the convo and out of my screen, so I literally cannot view it, as the scrolling is wonky and doesn’t allow me to scroll up. When I get an email of the correspondence, it’s truncated, so I am not able to read it there as well. The only what I can view the entire message is via SMS. But then I’m obligated to go into the app to respond. I find this app quite frustrating and poorly built.