Vantage West Credit Union

Name: Vantage West Credit Union
Rating: 4.9 (21907 reviews)
Author: Vantage West Credit Union

Finance

Free · Designed for iPad

22K Ratings
Ages

4+
Years
Category

Finance
Developer

Vantage West Credit Union
Language

EN
+ 1 More
Size

137.4
MB

Enjoy access to your accounts when and where you need it! With the Vantage West Credit Union mobile app, you can check your balances, view transaction history, make a loan payment, manage your bills, deposit checks, keep track of your budgets or chat with us when you need us!

Ratings & Reviews

4.9

out of 5

22K Ratings

Problems with mobile app
04/12/2021

Useles101
I have had nothing but trouble problems with the vantage west credit union mobile app. The major problem I’m having is with the app keeping up to date with transactions, balances. I just went into the mobile app and had to close out and reopen so I could get my Face ID option to use. I’ve had to sign in with using my password lately. I have always had the Face ID set to log into the app. Having problems with that. I have a certain balance and even with the transactions that are holding or pending I still don’t have the correct balance of what I have come up with. So my balance is not the same as what is showing on the mobile app. Even what is showing is not making sense. I would just like to be able to use apps without these king of problems. Especially when it has to do with your financial account. I have deleted the app the see if this would correct any problems but still the same. Not a happy customer.

Developer Response
We apologize for the experience you have had with the app and would like the opportunity to work with you to address your concerns. Our goal is for you to be happy with your app experience and we will work to identify what is happening and how we can resolve it. Please give us a call at 800.888.7882 at your convenience, thank you for your Membership and patience.
Problems with mobile app
04/12/2021

Useles101

I have had nothing but trouble problems with the vantage west credit union mobile app. The major problem I’m having is with the app keeping up to date with transactions, balances. I just went into the mobile app and had to close out and reopen so I could get my Face ID option to use. I’ve had to sign in with using my password lately. I have always had the Face ID set to log into the app. Having problems with that. I have a certain balance and even with the transactions that are holding or pending I still don’t have the correct balance of what I have come up with. So my balance is not the same as what is showing on the mobile app. Even what is showing is not making sense. I would just like to be able to use apps without these king of problems. Especially when it has to do with your financial account. I have deleted the app the see if this would correct any problems but still the same. Not a happy customer.
Developer Response 04/13/2021
We apologize for the experience you have had with the app and would like the opportunity to work with you to address your concerns. Our goal is for you to be happy with your app experience and we will work to identify what is happening and how we can resolve it. Please give us a call at 800.888.7882 at your convenience, thank you for your Membership and patience.
Why change something that isn’t broken?
05/07/2019

Edwardian Gentlefellow
Banking with vantage west is great but that’s not what these reviews should be about. The new update is really clunky and not user freindly. The old app wasn’t pretty but it was simple and got the job done. The account balance not showing the pending subtracted is super annoying and the scrolling animations on the menu are clunky and it makes it hard to see older transactions quickly. The boxes always think I’m pressing them when I’m trying to scroll. It’s frustrating to see this kind of behavior on iOS. It feels like a really bad version of the website just packaged as an app. It is slow and more than half the time I use it it crashes or just loads eternally. Super annoying also to have the you have been logged out please log back in displayed when you first open the app. Oh also push notification are not working at all! Or email notifications! The menu to get these set up is non functional when you click the setting it takes you back two sub menus? I would rather use the website but that seems like it’s not looking so hot lately either! T gonna lie it’s the 21st century and apps and mobile banking have to really up their game or young people will absolutely not use the credit union. I am seriously considering going back to another bank because it’s such a jarring non working change. Sorry VWCU love the service, hate the app.

Developer Response
We agree! It is important that we hear when and where we have missed the mark. Our Member-Owner insight and feedback drive the ways that we do business with and for you. You have a lot of outstanding insight and we welcome the opportunity to explore solutions to meet your needs. Please contact us directly!
Why change something that isn’t broken?
05/07/2019

Edwardian Gentlefellow

Banking with vantage west is great but that’s not what these reviews should be about. The new update is really clunky and not user freindly. The old app wasn’t pretty but it was simple and got the job done. The account balance not showing the pending subtracted is super annoying and the scrolling animations on the menu are clunky and it makes it hard to see older transactions quickly. The boxes always think I’m pressing them when I’m trying to scroll. It’s frustrating to see this kind of behavior on iOS. It feels like a really bad version of the website just packaged as an app. It is slow and more than half the time I use it it crashes or just loads eternally. Super annoying also to have the you have been logged out please log back in displayed when you first open the app. Oh also push notification are not working at all! Or email notifications! The menu to get these set up is non functional when you click the setting it takes you back two sub menus? I would rather use the website but that seems like it’s not looking so hot lately either! T gonna lie it’s the 21st century and apps and mobile banking have to really up their game or young people will absolutely not use the credit union. I am seriously considering going back to another bank because it’s such a jarring non working change. Sorry VWCU love the service, hate the app.
Developer Response 09/06/2019
We agree! It is important that we hear when and where we have missed the mark. Our Member-Owner insight and feedback drive the ways that we do business with and for you. You have a lot of outstanding insight and we welcome the opportunity to explore solutions to meet your needs. Please contact us directly!
Flaws
05/23/2024

VVC9
There is a flaw in your system, and unless you operate this yourself, you may not know or see it. When I push the button to deposit my checks, I have to have my iPad straight up and down and then the next screen when I have to do a snapshot of the check. I have to turn the screen and it doesn’t make sense to have to do both so you might consider looking into it. Systems slow but other than that works for me thank you. Oh by the way, this is excellent service offer. This means I don’t have to go in the bank or to the machine I can get things done at home. much appreciated VVC

Developer Response
Good Morning VVC9. You bring up an interesting situation and user experience. We'll take a look and see what we can do to improve the mobile deposit experience. I am happy to hear our online banking has made it easier for you to complete your basic banking needs and if there is anything else we can do to continue to improve, we want to hear about it! Thank you for your Membership and for taking the time to leave a review! Happy Tuesday!
Flaws
05/23/2024

VVC9

There is a flaw in your system, and unless you operate this yourself, you may not know or see it. When I push the button to deposit my checks, I have to have my iPad straight up and down and then the next screen when I have to do a snapshot of the check. I have to turn the screen and it doesn’t make sense to have to do both so you might consider looking into it. Systems slow but other than that works for me thank you. Oh by the way, this is excellent service offer. This means I don’t have to go in the bank or to the machine I can get things done at home. much appreciated VVC
Developer Response 05/28/2024
Good Morning VVC9. You bring up an interesting situation and user experience. We'll take a look and see what we can do to improve the mobile deposit experience. I am happy to hear our online banking has made it easier for you to complete your basic banking needs and if there is anything else we can do to continue to improve, we want to hear about it! Thank you for your Membership and for taking the time to leave a review! Happy Tuesday!
New app is terrible
09/28/2019

Dicklicker Trence
I love VWestCU but this new app is TERRIBLE. Constant connectivity issues, the UI is not user friendly. The old app was much simpler and efficient. It liked it because it got the job done. Now with this new app it looks like they tried to add a bunch of fancy options but sacrificed efficiency and simplicity for it. You got stuff like the snapshot but it still takes forever to log in, loading from one page to the next is still a nightmare because you’d think it would be a smooth and easy transition( it was in the old app) but it’s almost like it’s having to load all new info because it’s trying so hard to have these new options and present it in a different style. We don’t need all that bs, we just want a simple way to access our accounts and manage our money. Everything else is extra. You should seriously consider having the option to bank in the classic app because this new one is a nightmare.

Developer Response
We're so sorry to hear about your troubles with the mobile app! We would be more than happy to work with you to see if we can troubleshoot or work on improvements with your experience using our platforms. Please feel free to send us a secure message or chat in through the app, or call us to talk to someone. We're here to help!
New app is terrible
09/28/2019

Dicklicker Trence

I love VWestCU but this new app is TERRIBLE. Constant connectivity issues, the UI is not user friendly. The old app was much simpler and efficient. It liked it because it got the job done. Now with this new app it looks like they tried to add a bunch of fancy options but sacrificed efficiency and simplicity for it. You got stuff like the snapshot but it still takes forever to log in, loading from one page to the next is still a nightmare because you’d think it would be a smooth and easy transition( it was in the old app) but it’s almost like it’s having to load all new info because it’s trying so hard to have these new options and present it in a different style. We don’t need all that bs, we just want a simple way to access our accounts and manage our money. Everything else is extra. You should seriously consider having the option to bank in the classic app because this new one is a nightmare.
Developer Response 10/05/2019
We're so sorry to hear about your troubles with the mobile app! We would be more than happy to work with you to see if we can troubleshoot or work on improvements with your experience using our platforms. Please feel free to send us a secure message or chat in through the app, or call us to talk to someone. We're here to help!

Our new experience provides easier access to the features you use most while on the go. This new version includes updates to the accounts, mobile deposit and navigation experience.

Version 4019.1.0

Jan 23

Data Linked to You

The following data may be collected and linked to your identity:
- Financial Info
- Location
- Contact Info
- Contacts
- User Content
- Identifiers
- Usage Data
- Diagnostics
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Diagnostics