Equinix customers from North America, Asia Pacific (including China) and EMEA can use this app to order basic Equinix products and services.
• Place orders for Smart Hands, Work Visit, Inbound Shipment, Outbound Shipment, Trouble Ticket, Security Access & Conference Room Booking
• Review orders
• Review and approve pending orders
• Review and approve pending shipments
• Communicate directly with Equinix technicians
• Clone, modify & cancel orders
• Create Reports - Order report, User report, Audit report, Installbase report, etc.
• Invite new users from your organization
To get started, log in with your current Equinix Customer Portal username and password. If you do not have an Equinix Customer Portal account, please contact your Equinix administrator.
I’m creating a work visit with the app after posting this review, as I’m parked in front of one of their data centers. Been coming here for over a decade, owners have changed services has not. This app makes my life easier.
Bugs bugs bugs
Test13
It was working, then broken for the longest time. Login issues, always have to login and biometric settings don’t save or work. They fixed it again (probably by accident) and it worked for a couple weeks until the latest update broke it again. Wish there was a way to roll back, shouldn’t have updated
Fix IBX Check Out
Taz0nIce
This app is great when it works, but right mow it is broken. IBX Check In/ Check Out is a nice feature, Check In in seconds and through security in a breath. Check Out however is broken. Started getting an error message every time checking out via app since last update. IBX security is no help and support option/e-mail no longer works. Please fix
Remote Check-in
Jcmayf
Is the option to check in and out of the data centers stillAvailable? I haven’t been to out cage in a while. When I rolled up to the parking lot I got a message about merging accounts and the remote check-in wasn’t there anymore
Bug fixes
Version 2026.01.1
The developer, Equinix Inc, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Linked to You
The following data may be collected and linked to your identity:
Contact Info
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
Seller
Equinix Inc
Size
42.8 MB
Category
Business
Compatibility
Requires iOS 13.0 or later.
iPhone Requires iOS 13.0 or later.
iPad Requires iPadOS 13.0 or later.
iPod touch Requires iOS 13.0 or later.
Mac Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.
