Waitlist.Me

Name: Waitlist.Me
Rating: 3.8 (51 reviews)
Author: Waitlist Me, Inc.

Business

Free · Designed for iPad

51 Ratings
Ages

4+
Years
Category

Business
Developer

Waitlist Me, Inc.
Language

EN
English
Size

38
MB

Waitlist Me is a waitlist management application for restaurants and other businesses that uses text and phone call notifications to alert customers when it is their turn. Say good bye to paper waitlists and clunky buzzer systems. Waitlist Me is the easiest and most effective way to manage a waitlist and reservations. Raise your level of customer service, make customers happier, and improve your business results. Features: - Add, manage, and serve waiting customers quickly and easily - Simple display of each party's information and status on the waitlist - Send SMS and phone call notifications with the push of a button - Self check-in features for customers via web widget and kiosk mode - Customizable notifications and public waitlist page - Table, section, and floorplan management for restaurants - Assign customers or patients to staff, rooms, or other resources for other businesses - Intuitive reservation and appointment scheduling and calendar - Analytics and downloadable reports - Multi-device syncing - Effective queue management - Multi-place and multi-user management Previously NoshList, the popular restaurant waitlist application, Waitlist Me is customizable to work across all businesses looking for a better way to manage their wait list, reservations, and appointments.

Ratings & Reviews

3.8

out of 5

51 Ratings

Wait time quotes need adjustments
11/26/2017

Fremont16
Have been playing with the app so far and testing it out. I want to test it to use for my optometry business. I noticed the options for the wait time quote is 5 min, last time, and off. I would love if wait time quotes is in the “off” position that the text sent out would just say that you have been added on the waitlist. Right now when you say off, it’ll say estimated wait time is 0, which makes everyone that adds themselves to the waitlist think they are up soon. Fix that and I can see 5 stars happening. Can’t wait to try this at the office.
Wait time quotes need adjustments
11/26/2017

Fremont16

Have been playing with the app so far and testing it out. I want to test it to use for my optometry business. I noticed the options for the wait time quote is 5 min, last time, and off. I would love if wait time quotes is in the “off” position that the text sent out would just say that you have been added on the waitlist. Right now when you say off, it’ll say estimated wait time is 0, which makes everyone that adds themselves to the waitlist think they are up soon. Fix that and I can see 5 stars happening. Can’t wait to try this at the office.
Okay App
11/19/2021

FriedRiceForDays
Been using this app for more than 2yrs, paid the PRO version. Easy to use, but the app does not update fast enough, it doesn’t seem to sync compare to the website. Quite frustrating, I ultimately have to use their website instead of the app. Not recommended for a high traffic restaurant. Reach out to support, no help, only telling me the device used is faulty or internet speed is not fast enough…I use iPhone 13 and Las test version of iPad with up to date iOS and 1gig internet speed. Company need to concentrate on better improvements on their app for paid customer, don’t mind paying because I’m running a restaurant and it’s one of the cost, but please improve before I find a better solution elsewhere.

Developer Response
Sorry to hear about your disappointment. In general, iPhones aren't ideal for high volume business applications and their syncing performance can depend more on your network connection and what other applications you have running than whether it is the latest model and has the latest iOS, though it is certainly better to have the latest. There are many things you can do on your side to improve performance. For both iPhones and iPads, restarting the devices on a daily or weekly basis can help performance. Your devices will prioritize some apps over others, so closing out anything you don't need running in the background can help. Getting Waitlist Me whitelisted with any security or firewall features you have is important in some cases. If you have high usage, you can occasionally go into the app and go to the gear icon > Help > Advanced to clear the historical data and speed up the app. Also, we advising using WiFi that is not shared with customers, as multiple devices coming online can kick off other devices and appear to cause syncing issues. Basically, it is often not the maximum download speed you have but how much usage is on the network and how the router handles multiple devices.If you still see issues after taking all of these steps, reach out to us again at support@waitlist.me and we can have an engineer check into it further.
Okay App
11/19/2021

FriedRiceForDays

Been using this app for more than 2yrs, paid the PRO version. Easy to use, but the app does not update fast enough, it doesn’t seem to sync compare to the website. Quite frustrating, I ultimately have to use their website instead of the app. Not recommended for a high traffic restaurant. Reach out to support, no help, only telling me the device used is faulty or internet speed is not fast enough…I use iPhone 13 and Las test version of iPad with up to date iOS and 1gig internet speed. Company need to concentrate on better improvements on their app for paid customer, don’t mind paying because I’m running a restaurant and it’s one of the cost, but please improve before I find a better solution elsewhere.
Developer Response 11/22/2021
Sorry to hear about your disappointment. In general, iPhones aren't ideal for high volume business applications and their syncing performance can depend more on your network connection and what other applications you have running than whether it is the latest model and has the latest iOS, though it is certainly better to have the latest. There are many things you can do on your side to improve performance. For both iPhones and iPads, restarting the devices on a daily or weekly basis can help performance. Your devices will prioritize some apps over others, so closing out anything you don't need running in the background can help. Getting Waitlist Me whitelisted with any security or firewall features you have is important in some cases. If you have high usage, you can occasionally go into the app and go to the gear icon > Help > Advanced to clear the historical data and speed up the app. Also, we advising using WiFi that is not shared with customers, as multiple devices coming online can kick off other devices and appear to cause syncing issues. Basically, it is often not the maximum download speed you have but how much usage is on the network and how the router handles multiple devices.If you still see issues after taking all of these steps, reach out to us again at support@waitlist.me and we can have an engineer check into it further.
The app is easy to use
01/30/2021

erica1988516
I’m currently using it in the tax office I work for and it’s easy to use the only thing I wish it would have is the options for additional messages instead of having three messages per person it will be great to have the option to send up to five messages per person and if it would have feature to add an additional waiting list on the same account.

Developer Response
Glad to hear it is easy for you to use. Thank you for sharing your thoughts on features, and we'll keep those in mind for the future.
The app is easy to use
01/30/2021

erica1988516

I’m currently using it in the tax office I work for and it’s easy to use the only thing I wish it would have is the options for additional messages instead of having three messages per person it will be great to have the option to send up to five messages per person and if it would have feature to add an additional waiting list on the same account.
Developer Response 02/01/2021
Glad to hear it is easy for you to use. Thank you for sharing your thoughts on features, and we'll keep those in mind for the future.
App works well, customer support is terrible
08/27/2020

j.eremy.r
Affordable service that has all the basics you need and then some. Customer support is among the worst I’ve experienced though. No option for a live chat or phone support. Stuck emailing back and forth. Support is arrogant and does not seek to understand their customer’s needs. Could care less about keeping your business either. It’s functionally a good app unless you need to get support.

Developer Response
We don't offer on demand phone support, and this is clear on our site. We focus more on building a product that is intuitive and just works, so that long phone calls are not needed for complex explanations and troubleshooting steps. We have found that most times technical issues can be fixed more efficiently over email, and our built-in "Report Issue" feature in our apps makes it easy to send us an email with additional device logs for faster troubleshooting. In cases where we might still need additional details, we would call. In your case you only needed support once in the year you have used it, and we were able to fix the relatively complex and uncommon issue quickly over email. Calling wouldn't have helped us fix it faster.
App works well, customer support is terrible
08/27/2020

j.eremy.r

Affordable service that has all the basics you need and then some. Customer support is among the worst I’ve experienced though. No option for a live chat or phone support. Stuck emailing back and forth. Support is arrogant and does not seek to understand their customer’s needs. Could care less about keeping your business either. It’s functionally a good app unless you need to get support.
Developer Response 09/07/2020
We don't offer on demand phone support, and this is clear on our site. We focus more on building a product that is intuitive and just works, so that long phone calls are not needed for complex explanations and troubleshooting steps. We have found that most times technical issues can be fixed more efficiently over email, and our built-in "Report Issue" feature in our apps makes it easy to send us an email with additional device logs for faster troubleshooting. In cases where we might still need additional details, we would call. In your case you only needed support once in the year you have used it, and we were able to fix the relatively complex and uncommon issue quickly over email. Calling wouldn't have helped us fix it faster.

- Bug fixes and improvements.

Version 4.14.11

11/10/2025

Data Linked to You

The following data may be collected and linked to your identity:
- Contact Info
- User Content
- Identifiers
- Usage Data
- Diagnostics