Had the credentials issue with the app & had very poor effort by Coach-Net support. I figured out a fix - make your password a shorter length. I was using a complex 16+ character password that worked fine on my laptop but not the phone app. Switched up to an 8 character one & it worked. It may take longer but at least we know whet the “ credentials issue” is about.

This rating is just for the app. I got the same thing that one of the other reviewers stated in that the credentials aren’t accepted in the app or even on the website. I did the same thing and changed my password multiple times but it didn’t matter. However, I do seem to be able to log in when I go through 1Password. The app aside, CoachNet is a great service & have used their technical support several times (during the day & late at night) and it is fantastic. Please fix the app so it’s a functional resource!

I just signed up with CoachNet and my first experience with them is trying to get this app to work. They’re back in system seems to be incredibly broken when I try to create an account. It says it already exists when I try to reset a password it says the account doesn’t. Catch 22. i’ve called their support and they’re only solution was to wait for 24 hours. Well here we are and it still doesn’t work. I have to say as my first interaction with the company this is hugely unimpressive and raises many concerns.

Someone else figured out the app can only handle an 8 character password. If your password is longer the app won’t login and you won’t know why. This is super unfortunate and wouldn’t want to be stuck on the roadside unable to login. Everyone: reduce your password to 8 characters. Heck, it might not accept special characters either, I didn’t test it out. Whoever made this app probably tested with a password of “password” and had no clue it was broken.