Enhancements: Accessibility Badge This enhancement adds an Accessibility Badge in Tech360, giving users a clear, easy-to-spot indicator that a customer may need additional accessibility support. This enhancement also includes a tooltip icon that offers additional context and provides a link to an article with more information. Prepare My Visit Summary Prepare My Visit GenAI‑generated Summary in Tech360 has been enhanced with improved logic and clearer insights into the customer’s journey. The enhancements will now remove sections of the summary if no information is available and should reduce errors when launching the summary. Please continue to provide feedback for these changes as we work to introduce this to all users! CB: WiFi Extenders Activation Released on 3/25 This enhancement enables users to activate WiFi Extender(s) directly in Tech360 at a customer’s request during a Business Internet installation. One extender at a time: WiFi Extenders must be activated one at a time. Activation option always visible: The “Activate WiFi Extender” option will always be visible, regardless of whether the WiFi Extender is already active. Notifications: Notifications are displayed throughout the activation process. Precondition validation Gateway readiness is automatically validated prior to activation. Any unmet preconditions are displayed. Users are not responsible for troubleshooting these preconditions. Instruct the customer to call CARE for activation assistance. Activation Attempts Only two consecutive retry attempts are allowed per WiFi Extender if activation fails. Successful activation A confirmation notification is displayed in Tech360 when activation completes successfully. There is no persistent device-level indicator showing that the WiFi Extender is active after activation. CB: WiFi Extender - Association in Activated Devices This update improves accuracy in Activated Devices by removing the WiFi Extender label and drawer from under the gateway after activation, reducing confusion and ensuring the customer’s network setup is accurately represented. CB: Security Edge Preferred Activation Released on 3/17 Enable users to manually activate Security Edge Preferred or Security Edge Preferred Gig in Tech360, Must be a CSG job. Customer must have a Security Edge Preferred or Security Edge Preferred Gig. The Premise Health Test (PHT) must be completed. User Interface 1-box CBR2: Security Edge Preferred section is displayed in Device Details. 2-box XD4: Security Edge Preferred section is displayed in Device Details. CBR2: Security Edge or Security Edge Preferred section is not displayed in Device Details. Defects: BVT for FDX and All IP Job Types: Users should no longer receive Bond Block and Filter NOT Connected failure state when performing bonding validation on FDX and All IP job types. Tax Credit Placeholder: The converter credit and tax placeholders should no longer be displayed under the Devices to Install section.

Prod Version – 245.13.1 Enhancements: BEAD ONU Task Recommendation and Compliance Messaging To align with Broadband Equity, Access and Deployment (BEAD) ONU installation standards, enhanced logic and messaging have been implemented to ensure compliant ONU usage at eligible locations. When the user selects “Go En Route,” a BEAD compliance message notifies the user of BEAD requirements at the location. The Task Recommendation section will include a “Learn more” link, providing additional details on BEAD requirements and compliant installation guidelines. If a non‑BEAD ONU is selected at a BEAD‑eligible location, the user will be presented with a hard‑stop notification stating: “This account requires a BEAD Optical Network Unit so please select one from your inventory.” Progress is blocked until a BEAD ONU is selected. In the Activated Devices section, if the job is a swap at a BEAD‑compliant location, a compliance banner reinforces that a BEAD‑compliant ONU must be used. The Device Detail expanded view also displays a BEAD compliance banner, mirroring the messaging shown in Activated Devices. If the user attempts to complete a job using a non‑BEAD ONU at a BEAD‑eligible location, a hard stop message will be displayed, requiring selection of a compliant BEAD ONU before the workflow can continue. On Hold/Cancel Job Email When a job is placed On Hold or Canceled in Tech360, leaders will now receive an email that provides additional context explaining the reason for the job status change. XB7 Equipment Requirements for 300Mbps The smart inventory filter and the Devices to Install section will include additional logic to better support device compliance by ensuring that customers on the 300 Mbps speed tier receive an XB7 device.

Prod Build Version – 242.4.1 Enhancements: Scan and Go: Return to Pickwall This enhancement now allows users to return new, unused CPE items to the Scan & Go pick wall. This feature is available through the inventory return workflow by selecting the "Return to Pick Wall" option, scanning the site ID QR code, and following the on‑screen prompts. Xfinity Membership Relaunch In preparation for the January 21st rebranding of Xfinity Rewards to Xfinity Membership, several design elements have been refreshed. This release updates the iconography by replacing the heart symbol with the standard Xfinity logo and applying tier‑level coloring to align with the new Membership branding. Users will also see an updated Customer Journey design, including revised language that reflects the new Membership experience. Removal of Device Article Tab With the integration of Celestial into Tech360, the information previously provided by the Device Article tab is no longer needed and has been removed. Updated Device Requirements For customers on the 300 Mbps speed tier, the Devices To Install section will now display the XB7 as the eligible device (previously XB6). Defects: Camera Flash: Resolved an issue on the Bond Validation screen where the camera flash option could not be turned off while taking a photo.

Enhancements: Scan & Go: Replenishment Recommendation Tech360 now features a Replenish tab within the Inventory menu, providing users with recommendations on which forecasted inventory items require replenishment. When the user selects the Inventory menu, a dismissible toaster notification will appear, prompting users to review the replenishment list. The Replenish tab displays a count of forecasted items for replenishment next to its label. Within the tab, users can view equipment that requires restocking, including the quantity needed and the corresponding device model information. A refresh button allows users to update the replenishment recommendation once per day, to ensure users are working with the most current data. Scan & Go: Mark as Lost This enhancement now allows users to mark equipment as lost directly from the Inventory menu. Once the system successfully verifies the action, the device is automatically removed from the technician’s buffer, if unsuccessful, the user will be presented with additional messages for guidance. RTM and OneDrop History Account Search Users can now view RTM and OneDrop history directly within the Account Search flow, making it easier to quickly identify any recent activity associated with an account. SSID Information Preconditions New guidance clarifies how SSID information is displayed, messages are now shown in the SSID Information drawer when a device is ineligible or an error occurs, providing users with clear and accurate expectations. Defects: Kronos Time Verification: The issue where all fields are showing the same time when submitting timecard verification has been resolved. XM Upsell Share Link : Users now can use the “X” to clear the pre-populated information from the Mobile Share Link form. Thanks to Kelly Coddington for the report! Smart Inventory Filter : The issue where the Smart Inventory Filter was not scrollable when selecting a BIM has been resolved.

Enhancements: CB/Resi: (CSG/Orion) Device Details Contextual Menu -Drawer-style ONU - Update the logic on Workorder building for placeholder jobs One Drop MTB: Drop Bury Status visibility in Tech360 CxB Pre-Install enhancements to perform pre-install validation NSA Removal from RTM Autoflow Defects: When we scan Xpro with QR code, IMEI is getting should be scan SN CB: Customer ID is not showing for Orion jobs

Prod Version – 231.11.1   Enhancements: RTM Historical View Tech360 now integrates Watchtower RTM history from the past 30 days for customers with recent RTM tickets, enhancing visibility into node events and maintenance activity. The Plant Information section now includes a Refer to Maintenance History field, which displays the count of maintenance tickets submitted on the account. A tooltip provides additional context about the Refer to Maintenance History. If a ticket has been submitted within the past 30 days, the cumulative number of tickets will be displayed next to the 'Refer to Maintenance History' field. Clicking the number opens the RTM History section, which displays all open and closed RTM tickets submitted on the customer’s account within the past 30 days, listed in chronological order with the most recent first. To provide technicians with a clear and detailed view of recent maintenance activity, each entry in the RTM History, will include: Date submitted Ticket type Status Submitted by Completed by Completion date Related comments Applicable completion codes RTM Historical View Tech360 now integrates Watchtower RTM history from the past 30 days for customers with recent RTM tickets, enhancing visibility into node events and maintenance activity. In the Plant Information section, Refer to Maintenance History will display the numbers of tickets submitted on the account. A tooltip provides context about Refer to Maintenance tickets submitted on the account within the last 30 days. A number will appear next to the Refer to Maintenance History field if a ticket has been submitted within the last 30 days. The RTM History section displays all open and closed RTM tickets submitted on the customer’s account within the past 30 days, listed in chronological order with the most recent first. To provide technicians with a clear and detailed view of recent maintenance activity, each RTM entry will include the date submitted, ticket type, status, who submitted and completed it, the completion date, any related comments, and applicable completion codes.

Enhancements: CB/ Resi SSID Configuration Refinements To make managing customer networks simpler and more intuitive, we've introduced several improvements to the SSID Configuration screen. Here's what's new: The main header is now titled “SSID Configuration”, the section header now shows which “Band” is currently being modified and the “Refresh SSID Information” button has been renamed to “Refresh”. The “Show Password” checkbox has been replaced with an eye icon that, when clicked, opens a modal to inform the customer that the password is being viewed or modified. Tooltips have been added to the SSID and password fields to offer additional guidance. Additionally, validation messages will now appear when SSID changes do not meet the required guidelines. Given that the gateway is not associated with a WiFi Extender, an “Apply SSID and password to all bands” checkbox will be presented to quickly apply settings to all bands. The 'Cancel' button has been moved next to the 'Save' button. Selecting it will discard any unsaved changes and return the user to the Device Details page Security Edge Refinements Removed instances of Security Edge and Security Edge Extended enablement from configure gateway and wrap-up screens. Removed smart filter from Equipment Filters section for Security Edge Extended. Static IP Refresh Button Within the Static IP container, a button has been added to quickly refresh the Static IP information.

Enhancements: BVT Image Refinements When an invalid image is detected, a new message will appear “The Uploaded image does not meet the requirements, Please ensure a valid image is captured. Are you sure the captured image is valid?” which will prompt the user to either resolve the issue by re-capturing the image or submit the image as is. WiFi Pro – Bandwidth Setup Tech360 now includes the option to set bandwidth limits for guest networks. This allows the technician to customize the bandwidth allocation for the guest network based on the customers specifications on the WiFi Pro tab within the AP. Static IP Refresh Button Within the Static IP container, a button has been added to quickly refresh the Static IP information. Defects Fixed: Content Visibility Issues : The content rendering issues in both the Device Details screen and the Wrap-Up Flow have been resolved. BVT Invalid Picture and duplicate buttons: The defect causing an 'Invalid Picture' error message when recompressing the image and the appearance of duplicate Bond and Power buttons has been resolved.

Enhancements: Transfer Across SPAs Set Top Box and Touchscreen Transfers should are now supported for Transfer type work orders, to include the dismissal of the banner. New PHT API New PHT endpoint has been introduced. Recommendations Banner Redesign Expanded character limit within the recommendation. New URL for Celestial Knowledgebase We have introduced a new URL for Celestial Knowledgbase. . Defects Fixed: Kronos Error Messaging: Users should no longer see a generic error message presented. “You Have Arrived” Notification: Users should no longer receive the You Have Arrived Notification after going on job. Device Details Health & Voice Summary Section: Users should now be able to fully scroll and view the PHT details data for gateways as well as the Voice Summary section. PIE Survey Fail Error: Users should now see the full error message displayed in cases where the PIE survey was not successfully submitted.

Enhancements: Update Drop Type to EPON for COAX to EPON Migration The configuration to support RFOG to 2Box EPON Migration has been enabled for 2B Job Types . BVT Updates for FDX: You should no longer see a Bonding Validation Tool Fail for MoCA filters while working on FDX nodes. BVT Updates for XH Only Customers: You should no longer see the Bonding Validation Tool for XH Only customers. BVT Updates: Handle Image Recapture for House Box You will now see an error if an incorrect image is uploaded for Bond Block so a new image can be uploaded before the Power Bond button is enabled. Scan & Go: Display Oldest Device First You should now see the oldest devices first within your inventory buffer. Defects Fixed: Kronos Time Capture: Auto Clock in should now work as expected when statusing from a carousel card.

Champs Version - 218.5.1 Enhancements: Ability to Transfer Across SPAs: We have introduced a new flow for Transfer Type work orders across SPAs for HSD and VOICE customers to test. If your Transfer work order is from a different SPA and the customer has VIDEO services, please utilize Prod to complete those work orders for the time being. View SSID & Password Enhancement: Technicians should now see all SSID bands, 2.4, 5, and 6GHz, and their respective Security Types as requested for leased gateways within the device details page. CB: View SSID & Password: Technicians will now have the ability to view their customers SSID, Password, and Security type for each SSID band on leased commercial gateways within the device details page.

ModifyWorkOrder: Order flow is working perfectly and the Product would like to separate it out and release it to all markets. XIT - Dismiss Recommendation: Given xit_swap_eligible recommendation is present and Technician performs the gateway swap then invoke dismiss recommendation. Email - Edit SSID/Password: Trigger an email whenever techs edit the ssid or password of gateway. Address Search: The new graph api implementation will allow techs to search address with less than 15 characters as well. It will also give type ahead which matches the characters typed. Transfer: Providing the technician's the ability to successfully transfer a customer's equipment to a new FFC upon a move/transfer, we will be able to reduce unnecessary calls into TSC/TcOE, enhance the technician's experience Defects: Incorrect notification order is being displayed. Error Messaging update : Address search should support a minimum of 15 characters. ServiceID empty string while adding devices for Orion orders. XF3 to 2Box Swaps (TCs & SROs) - ONU Placeholder Issue.

Features: Hold/Cancel Tech Notes Visible to CARE Agents: CARE agents will now have visibility into the Hold/Cancel notes entered by technicians when a job is placed on Hold or Canceled. This will help our agents provide accurate information to our customers should they call in for an update. Display Pending Job Recommendation: Technicians will now see a Task Recommendation in our Recommendations section should there be any Pending jobs associated with your current customer, as well as an actionable Package Details link so you can quickly access the Package Details section straight from the Recommendation. EPON Drop Status (Job codes Z2 & 0E): Technicians will now see the status of the Pre-Install Drop SRO associated with your customer’s account for drops 600’ or less directly on the job carousel card. (CB & Resi) Display Sales Rep Contact Information: Technicians will now see the Sales Rep phone number and/or e-mail in our Key Facts section when available. You may access this from either Customer Order on the job carousel card or Key Details section from the Job Details page. CB: Swap Notifications for CB Devices: Notification will only be displayed for CSG jobs. Orion is out of scope. Expect notifications for EOL Swap (End of Life), Optional Swap, Proactive Swap and Return Leased Device CB: Refresh on WiFi Network Screens: Updated error message. Do_NOT_USE_PLACEHOLDER message is no longer displayed. Refresh button is now available when loading or refreshing WiFi networks and when an error is encountered in loading or refreshing the WiFi networks. Defects: Equipment Finder: Technicians should now see actionable Call or Text icons for all techs in Equipment Finder Pod Location Screen: Pod Floor and Room Location options should now display as expected

Features and Enhancements: • CB: (ORION) Display Customer ID: You should now see your Orion Customer ID in the Account information section of the Job Details page. • ONU in Biller: You should not see duplicate “Add ONU” placeholders on New Installs or Change of Service work orders. • Add additional OFDM sections for FDX: You should now see OFDM1 and OFDM2 to include MER data for FDX devices. • Display SSID and Security Mode: You will now see the customer’s WiFi SSID and Security Mode in the gateway device details page. • Initiate Speed Test only when modem is Fully Manageable: Speed Test should only be ran or “Refreshed” once mode is Fully Manageable. • NOW Internet – Only allow specific XB3 models to be installes/swapped: You will only be presented the correct NOW XB3 gateway via our Smart Filter Inventory when adding or swapping the gateway for NOW customers. • Display Pending Job Number in Package Details: You should now see any Pending jobs on your current customers account withing the Package Details section. Defects Fixed: • Incorrect address shown on Other Account: The correct address will now be shown to match the associated account number in our Other Accounts feature. • Auto Notes not captured for New Install Jobs: You should now see accurate Auto Notes information in the Notes section of Wrap Up on New Installs. • Tasking View Controller not opening properly: You should now see a reduction in loading time when opening Tasking. • Unable to Swap XH Accessories: You should no longer receive USS Error:12010-WFX when attempting to swap XH or XLE accessories. • Initiate WiFi Blaster using gateway MAC address: You should now be able to run Speed test on the XB8 Gateway on FDX type accounts.

Features and Enhancements: • Bridge Mode Toggle for Residential: You will now be able to enable or disable Bridge Mode on residential gateways. • Proactive Swap Recommendations: Proactive Swaps will now appear in the Recommendations and Eligibilities section. • Bonding Validation Tool Update: You will now receive an upload status screen after capturing photos of the bond block and power bond. • Pinch to Zoom: You can now pinch to zoom in all of our equipment scanners. Defects: • Context Menu Options: You will now see all relevant menu options in device details.

Features and Enhancements: - CB/Resi: (Orion + CSG) Voice Update Error Call TSC section: Error section has been updated to show reason of error and next steps. - XH Camera and Doorbell Re-pair: XH techs can now re-pair a camera or doorbell from the contextual menu. The camera needs to be factory reset and offline. - Display Speed Tier in Device Details: Techs can now see plan and actual speed test results in device details. - Enable E-Signature in consent method option: E-Signature has been added to the consent flow. - Support email consent in modify workorder flow: Allows consent to be validated via email. - PHT Wrap-Up Metrics: Running PHT outside of the wrap-up flow will prevent technicians from entering wrap-up flow until PHT finishes. - Updated Guidance for GNB Validation: Enhanced guidance with Bonding Validation. - CNH: Added “Return to CNH” option in the popup when techs receive three reminder notifications: Technicians will now see “return to chat” option to quickly take them back to the CNH flow. - Equipment Finder: Enhanced equipment finder to display only available equipment. - Update Drop Length: Technicians now can enter or update the length of the customers drop. Defects: - Unable to change status for MW Preinstall jobs: Fixes an issue where techs could not status on job. - Blank screen for mid-split refresh: Fixes an issue where the mid-split refresh results would not be displayed. - Notifications not received: Fixes an issue where notifications sometimes would not be received. - CB: (CSG) CBR battery placeholder is not showing up: Fixes an issue that caused the placeholder to not be displayed.

New Features: PHT WAN Score Multiple Accounts Indicator XM Drop Validation for Drop bury jobs XM: Eligibility Recommendations & Minor defect fixes

New Features: ► CB: (Orion + CSG) Voice Tab - You will now notice that Voice Summary was removed from the Contextual Menu and we will now show a Voice Tab under Device Details for easier access. Per your request we will also show the CMAC address from the Voice tab! ► Business Internet Device Validation - To provide the proper equipment filter in relation to the “Comcast Business Router (CBR)” and “CBR/CBR2” placeholders. ► After Hours Jobs - If you have a job that runs past midnight, you will now be able to complete the work order and perform any necessary actions BAU. The prior experience is the job would not be visible after midnight if assigned the day prior. ► EAI Override on Gateway add/remove/swap errors - When a placeholder is present, the biller expects you to swap the placeholder for the device. When you “add” the device instead, you receive an error (XB6/7/8 required). In the situations where you are adding the device (instead of swapping for the placeholder), we are going to remove the placeholder for you. ► Make PHT calls mandatory on wrap-up flow - Previously, when PHT was started, techs were able to enter the complete job flow causing this case to be missing from tool usage. Now, once you start PHT outside of the complete job flow, you will need to wait until the current PHT is done before proceeding to the complete job flow. A new Tools Usage compliant PHT will be captured when you start the complete job flow. ► Removed Help option from Hamburger Menu - The help menu article displayed data from 2022 and was not being maintained. We are removing this feature until a relevant solution is created for you. ► Make Pop-up messages copyable - Pop-up messages are now copyable for you to use as you see fit. ► Hide Navigation Items on Device Details and Wrap-Up Screens - We are cleaning up the device details screen to make room for new enhancements or simply remove features techs are not finding useful on this particular screen.

* NOW Awareness – You will now receive a NOW Internet and NOW Mobile badge in the customer card when a customer has either of those services. * CB WiFi Pro Redesign - WiFi Pro will no longer be available in the Contextual Menu. A WiFi Pro tab will be displayed on Device Details, next to the Health tab. * CB Business Internet Device Guidance - Device Notifications related to Business Internet and Security Edge have been removed. * You’ve Arrived Alert – We will no longer alert you when you we think you’ve arrived at the customers address. * CNH Error Message – You will now see the actual error message when a customer not home attempt in Tech360, fails. You can use this message to give to comm ops if they question why you are calling in to not home a job and not utilizing Tech360. * CNH Customer Contact Made - Once you select “Yes” for customer contact made, we will present an additional question ensuring that you wish to end the Customer Not Home flow. * PHT on Wi-Fi Ready account – You can now run PHT on a Wi-Fi Ready Pre-Install. * Bridger Details – You will no longer see the Bridger details in the plant information section. * Pop Ups - Under the hood enhancements to the look and feel of pop ups. * New Login Experience - New login experience to align with Apple Security standards.

Minor fixes

Minor fixes

Defect Fixes and App Improvements

Defect Fixes and App Improvements

New features and app fixes.

Minor defect fixes