Comcast Business 4+

This app has been great for me and being on the go! With the latest update, I can no longer get notifications. Now I never know when I have new voice mail?! I have to go in the app and see if I have voicemail. This is taking up my time to stop what doing every 20 to 30 minutes to check. When before I would simply get a notification pop on my phone. PLEASE fix this....
*Thank you for responding to my review! That goes along away and Comcast spent a lot of time trying to help me resolve my issue. I did end up getting a new phone and spent a great deal of time at Apple. With all that had been done. I still can’t get notifications? It is only seems to be an issue with my phone?! Maybe something happened to it when I did the update. It works fine on others who have the same phone as me. Hopefully your next update will be soon and this issue will go away for me.

Hello, Maillet97! We confirmed that notifications are working within our latest version and the issue could possible be tied to your account. Would you please reach out to digital_mobile_development@comcast.com so that we may help you directly? Thank you for your patience in this matter.

The app here is a fraud because you cannot make and receive calls from the application the feature just simply does not exist and Comcast and the advertisements in the pictures in this App Store show that you are able to make and receive phone calls and manage your phone features from the application which is all of fraud and a lie and it this point is false advertisement don’t get me started on Comcast other issues but for this particular issue this is going to be the reason why we cancel the phone portion I am so disgusted with this app at this time we’ve been fighting with customer service all day. While they sit there and tell us you can answer calls and make calls from the app you can do all of these things from the app just like it says I find that to be an extreme lie because you simply cannot the section of the application to do that does not exist. You think I’m ignorant to you I’m not ignorant you people are extremely ignorant to think that all of this is legal cell people of service and tell them they have features that they don’t have the app simply does not offer the developer up to be ashamed of them self for putting together an application with such lies and deceit and fake reviews stating that they can make and receive calls and how intuitive it is that’s all a farce and it’s all a giant lie.

Hi, thank you for reaching out. We’re sorry to hear that you’re experiencing an issue with the app. Please contact us at CBMA_feedback@comcast.com with details related to the issue so we can work toward a solution.

Issue #1: Installed the app because I’m the “after hours” and “emergency” tech for my company. I have the app running in the background of my phone. When I get a call and my phone is in standby mode I only get a txt notification “ding” and a pop up showing the incoming call ID; exactly like how a new text message comes to my phone then my phone goes back to standby (screen off). The incoming call isn’t actually ringing my phone. Not a good setup for an after hours / emergency contact. Better off simply using “forward always”.

Issue #2: Making an outbound call to a client using “Main Line” (to make the call look like it originated from my office) results in the app trying, trying then failing. It simply stops and dumps me back at the main screen. No outbound call is made. <Edit>: this part may have been resolved by enabling Work Remote / Be Anywhere and enabling my mobile device in the icon or by enabling Click to Dial (not really sure what that feature is yet).

Hello AfterHoursTech -- Regarding Issue #1, tap BeAnywhere and add your mobile phone (or any phone you choose) to your BeAnywhere phone group. Save the new phone and highlight it to select it as the phone to ring by tapping 'Save Phones.' Inbound calls will ring on the phone you selected. Regarding Issue #2, use the dial pad to enter the phone number you wish to call and tap the green phone icon. On the next screen, select any phone from your BeAnywhere phone group for the call to be placed from. If you have questions, feel free to contact businessappfeedback@comcast.com