With this version you can browse the latest equipment and get live chat support, all in the app.
• Sign in directly from your mobile device to manage your account:
• Pay, view or download your paper bill
• Upgrade and purchase equipment or accessories
• Pay off your Device Payment balance
• Set-up auto-pay and manage your Paperless settings
• View wireless usage
• Change/Activate your Device
• Manage Data Alerts
• One Talk Management: Business and user features
• Add or remove a feature
• Track order status
• Register as a Primary Contact
• Change your account share or individual plans
• Change your data allowance
• Suspend and resume a wireless number
• Change wireless user information or billing address
• Reset your voicemail password
• Call forwarding
• Block a phone number from calling or texting you.
Ratings and Reviews
From very worst to very good
In the past I always dreaded using Verizon’s online app for any purpose. It always involved multiple logins, poor directions and confusing page titles. I called and complained a number of times. It seems like someone finally listened! The new app is easy to use and efficient. Not sure why it took so long but thank you for the improvement. Oops I spoke too soon. I am unable to submit this review no matter which nickname I try to use. Frustrating!
Riddled with wrong data
This app could be really useful if the data it presents was accurate. When I look at the Feed it is always saying my bill is over due when it isn't. It even shows that there is a $0 balance right next to the alert. The Data Hub it tells me I have 48GB/28GB of data remaining. It's actually the reverse that's correct. If I drill into a line to look at individual usage the giant usage chart shows the total GB used collectively and not for that individual line. That info is found below it but at first glance is very deceiving. Either change it so it shows that lines usage or remove it entirely. When I go to Billing > History it only shows the amount for the most recent invoice. The others show $0.00. All of these "bugs" were found within a couple of minutes of poking around the app. I stopped because I didn't want to be disappointed any more than I already am. I waited a long time for them to release a Business app since the other Verizon app wouldn't support business accounts. I wish they would have waited to release it when it was actually useful. It's irritating when you can't trust the data you're presented consistently. I find myself questioning everything else's accuracy and I need correct information when it comes to making any decisions. I guess the only place to go when you're at the bottom is up. Get with it Verizon, this is inexcusable for any business, especially a technology company. People have options these days.
I’m not sure how a company like Verizon could put out such a horrible app. After seeing many more negative reviews about it, I’m very perplexed as to why changes haven’t been made for months. Let’s start with the big, and basic, issues. I use this app mainly to pay my bill and check my statements. I’ve tried multiple times to set up touch/face ID and each time it says it’s set up. Then I go to log in the next time and can only log in with my password. I’ve also tried paying my bill the past two months and it says I have a negative balance and it won’t give me the option to pay because of it. Then when it’s past due because of this fact, it lets me know I’m past due but I still cannot pay because it shows a negative balance. I’ve never had to work so hard or check an app so many times to get a company to take the money that I owe them.
With Family Sharing set up, up to six family members can use this app.