DoorDash - Business Manager 4+

DoorDash needs to build focus groups with merchants if it wants to do this app thing right. Rarely anyone at DD reaches out to us on this. Calling customer support always leads to case number which is generally a dead end road.

We are a multi location grocery store on the app but cannot make changes on the menu thru the app (price changes or out of stocks). There should also be notifications thru the manager app when orders come in. Both of these features should be part of the app.

Because we are a store-pick model, we should be allowed to eliminate out of stock items in orders and recommend substitutes in such cases. We cannot do this now and must rely on calls to customer support that are generally cumbersome.

I am extremely frustrated with how DoorDash manages both its service and order handling. While the platform advertises to florists and small businesses, the app is clearly not designed to support our specific needs. It doesn’t properly communicate with its own systems, and the lack of coordination is constant. On several occasions, I’ve received an order, and even before I accept it, a Dasher is already en route. I’ve scheduled later pickup times, only to have drivers show up far earlier than requested. Every time I try to use the “on-demand” driver option, it takes 20+ minutes just to get someone in customer service who understands what I’m asking.
Most recently, on Mother’s Day weekend—a critical time for florists—I clearly noted that one order wouldn’t be ready for 40 minutes. Despite this, a Dasher was sent immediately. I called multiple times to confirm the prep time and a substitution, but no one seemed to grasp how floral preparation works.
To make matters worse, my store was wrongfully suspended because a driver went to the wrong address or assumed I was closed, even though I was very much open.
This experience has made it clear: DoorDash is not equipped to support florists. The app lacks proper timing, flexibility, and knowledgeable customer service. I’m requesting that my store be reinstated immediately and that these ongoing issues be seriously addressed.

This app glitches extremely too much! Leaving me with missed orders, the notifications do not go off when you receive and order. Then when you finally catch an order it doesn’t allow you to confirm. I’ve lost inventory because of this! I will be preparing an order and then order cancelled due to not confirming order. Well this app doesn’t let you confirm due to a system error that has been ongoing! I literally have to call them every time I get an order to manually confirm it. That takes so much unnecessary time and effort just to get a representative that doesn’t even know what you’re asking about. I’ve called about this several times and was told they are having system issues and for me to just wait for it or close my store! So overall this is just bad for business and business owners.