PMV - AI Summary SSID crash fix XA - Handle notifications Broadcast TSC/TLC Notification Handling BVT - Email Enhancements

QA : Displaying SE Pref but with Error Status - ios need to updated API version call for both ENABLE_DISABLE_SECURITY_EDGE and ACTIVATE_SECURITY_EDGE_PREFERRED QA - Job Carousel - WO List API Triggered Twice When "CHOOSE THIS JOB" Fails Due to Unassigned WO Smart Inventory Filter is not scrollable and Screen is cut off - Prod(Nov Release) Alpha App crash When we are trying to reload the Device details repeatedly Update session token in get tech profile api call response Alpha : Text should be Display in Bold, Alpha: Unexpected Line Gap After Text

Enhancements: CB/Resi: (CSG/Orion) Device Details Contextual Menu -Drawer-style ONU - Update the logic on Workorder building for placeholder jobs One Drop MTB: Drop Bury Status visibility in Tech360 CxB Pre-Install enhancements to perform pre-install validation NSA Removal from RTM Autoflow Defects: When we scan Xpro with QR code, IMEI is getting should be scan SN CB: Customer ID is not showing for Orion jobs

Enhancements: RTM Historical View Tech360 now integrates Watchtower RTM history from the past 30 days for customers with recent RTM tickets, enhancing visibility into node events and maintenance activity. The Plant Information section now includes a Refer to Maintenance History field, which displays the count of maintenance tickets submitted on the account. A tooltip provides additional context about the Refer to Maintenance History. If a ticket has been submitted within the past 30 days, the cumulative number of tickets will be displayed next to the 'Refer to Maintenance History' field. Clicking the number opens the RTM History section, which displays all open and closed RTM tickets submitted on the customer’s account within the past 30 days, listed in chronological order with the most recent first. To provide technicians with a clear and detailed view of recent maintenance activity, each entry in the RTM History, will include: Date submitted Ticket type Status Submitted by Completed by Completion date Related comments Applicable completion codes

Alpha Version – 231.9.0   Enhancements: RTM Historical View Tech360 now integrates Watchtower RTM history from the past 30 days for customers with recent RTM tickets, enhancing visibility into node events and maintenance activity. The Plant Information section now includes a Refer to Maintenance History field, which displays the count of maintenance tickets submitted on the account. A tooltip provides additional context about the Refer to Maintenance History. If a ticket has been submitted within the past 30 days, the cumulative number of tickets will be displayed next to the 'Refer to Maintenance History' field. Clicking the number opens the RTM History section, which displays all open and closed RTM tickets submitted on the customer’s account within the past 30 days, listed in chronological order with the most recent first. To provide technicians with a clear and detailed view of recent maintenance activity, each entry in the RTM History, will include: Date submitted Ticket type Status Submitted by Completed by Completion date Related comments Applicable completion codes RTM Historical View Tech360 now integrates Watchtower RTM history from the past 30 days for customers with recent RTM tickets, enhancing visibility into node events and maintenance activity. In the Plant Information section, Refer to Maintenance History will display the numbers of tickets submitted on the account. A tooltip provides context about Refer to Maintenance tickets submitted on the account within the last 30 days. A number will appear next to the Refer to Maintenance History field if a ticket has been submitted within the last 30 days. The RTM History section displays all open and closed RTM tickets submitted on the customer’s account within the past 30 days, listed in chronological order with the most recent first. To provide technicians with a clear and detailed view of recent maintenance activity, each RTM entry will include the date submitted, ticket type, status, who submitted and completed it, the completion date, any related comments, and applicable completion codes.

Enhancements: CB/ Resi SSID Configuration Refinements To make managing customer networks simpler and more intuitive, we've introduced several improvements to the SSID Configuration screen. Here's what's new: The main header is now titled “SSID Configuration”, the section header now shows which “Band” is currently being modified and the “Refresh SSID Information” button has been renamed to “Refresh”. The “Show Password” checkbox has been replaced with an eye icon that, when clicked, opens a modal to inform the customer that the password is being viewed or modified. Tooltips have been added to the SSID and password fields to offer additional guidance. Additionally, validation messages will now appear when SSID changes do not meet the required guidelines. Given that the gateway is not associated with a WiFi Extender, an “Apply SSID and password to all bands” checkbox will be presented to quickly apply settings to all bands. The 'Cancel' button has been moved next to the 'Save' button. Selecting it will discard any unsaved changes and return the user to the Device Details page Security Edge Refinements Removed instances of Security Edge and Security Edge Extended enablement from configure gateway and wrap-up screens. Removed smart filter from Equipment Filters section for Security Edge Extended. Static IP Refresh Button Within the Static IP container, a button has been added to quickly refresh the Static IP information.

Enhancements: BVT Image Refinements When an invalid image is detected, a new message will appear “The Uploaded image does not meet the requirements, Please ensure a valid image is captured. Are you sure the captured image is valid?” which will prompt the user to either resolve the issue by re-capturing the image or submit the image as is. WiFi Pro – Bandwidth Setup Tech360 now includes the option to set bandwidth limits for guest networks. This allows the technician to customize the bandwidth allocation for the guest network based on the customers specifications on the WiFi Pro tab within the AP. Static IP Refresh Button Within the Static IP container, a button has been added to quickly refresh the Static IP information. Defects Fixed: Content Visibility Issues : The content rendering issues in both the Device Details screen and the Wrap-Up Flow have been resolved. BVT Invalid Picture and duplicate buttons: The defect causing an 'Invalid Picture' error message when recompressing the image and the appearance of duplicate Bond and Power buttons has been resolved.

Enhancements: Transfer Across SPAs Set Top Box and Touchscreen Transfers should are now supported for Transfer type work orders, to include the dismissal of the banner. New PHT API New PHT endpoint has been introduced. Recommendations Banner Redesign Expanded character limit within the recommendation. New URL for Celestial Knowledgebase We have introduced a new URL for Celestial Knowledgbase. . Defects Fixed: Kronos Error Messaging: Users should no longer see a generic error message presented. “You Have Arrived” Notification: Users should no longer receive the You Have Arrived Notification after going on job. Device Details Health & Voice Summary Section: Users should now be able to fully scroll and view the PHT details data for gateways as well as the Voice Summary section. PIE Survey Fail Error: Users should now see the full error message displayed in cases where the PIE survey was not successfully submitted.

Enhancements: Update Drop Type to EPON for COAX to EPON Migration The configuration to support RFOG to 2Box EPON Migration has been enabled for 2B Job Types . BVT Updates for FDX: You should no longer see a Bonding Validation Tool Fail for MoCA filters while working on FDX nodes. BVT Updates for XH Only Customers: You should no longer see the Bonding Validation Tool for XH Only customers. BVT Updates: Handle Image Recapture for House Box You will now see an error if an incorrect image is uploaded for Bond Block so a new image can be uploaded before the Power Bond button is enabled. Scan & Go: Display Oldest Device First You should now see the oldest devices first within your inventory buffer. Defects Fixed: Kronos Time Capture: Auto Clock in should now work as expected when statusing from a carousel card.

Champs Version - 220.10.0 Latest Enhancements and Bug fixes

Champs Version - 218.5.0 Enhancements: Ability to Transfer Across SPAs: We have introduced a new flow for Transfer Type work orders across SPAs for HSD and VOICE customers to test. If your Transfer work order is from a different SPA and the customer has VIDEO services, please utilize Prod to complete those work orders for the time being. View SSID & Password Enhancement: Technicians should now see all SSID bands, 2.4, 5, and 6GHz, and their respective Security Types as requested for leased gateways within the device details page. CB: View SSID & Password: Technicians will now have the ability to view their customers SSID, Password, and Security type for each SSID band on leased commercial gateways within the device details page.

Champs Version - 218.4.0 Enhancements: Ability to Transfer Across SPAs: We have introduced a new flow for Transfer Type work orders across SPAs for HSD and VOICE customers to test. If your Transfer work order is from a different SPA and the customer has VIDEO services, please utilize Prod to complete those work orders for the time being. View SSID & Password Enhancement: Technicians should now see all SSID bands, 2.4, 5, and 6GHz, and their respective Security Types as requested for leased gateways within the device details page. CB: View SSID & Password: Technicians will now have the ability to view their customers SSID, Password, and Security type for each SSID band on leased commercial gateways within the device details page.

ModifyWorkOrder: Order flow is working perfectly and the Product would like to separate it out and release it to all markets. XIT - Dismiss Recommendation: Given xit_swap_eligible recommendation is present and Technician performs the gateway swap then invoke dismiss recommendation. Email - Edit SSID/Password: Trigger an email whenever techs edit the ssid or password of gateway. Address Search: The new graph api implementation will allow techs to search address with less than 15 characters as well. It will also give type ahead which matches the characters typed. Transfer: Providing the technician's the ability to successfully transfer a customer's equipment to a new FFC upon a move/transfer, we will be able to reduce unnecessary calls into TSC/TcOE, enhance the technician's experience Defects: Incorrect notification order is being displayed. Error Messaging update : Address search should support a minimum of 15 characters. ServiceID empty string while adding devices for Orion orders. XF3 to 2Box Swaps (TCs & SROs) - ONU Placeholder Issue.

Features: View/Edit SSID: Techs will have ability to Edit and view SSID and password in device details. User profile refactor: Make profile building call to the new API during create session. CB: (CSG)PETS: Remove Task recommendations for Return Leased Device. Language Translator: Techs will have ability to translate the voice to text. ONU in biller: Ability to install XER10/XB7, device write back to biller, PHT etc Defects: GNB after image upload failed, reuse the old captured image. XLE device types getting removed from activated device list for disabled feature. PremisePersistent flag issue when swapping device with a Placeholder.

Enhancements: CB: (CSG) Swap via PETS API You should now see proactive messaging when device is EOL or eligible for Swaps to include the Wrap Up Screen. CB: Refresh on WiFi Networks Screen You should now see a Refresh button on the WiFi Networks Screen Send Hold/Cancel Tech Notes to Unified Notes Hold/Cancel notes can now be visible in Unified Notes when submitted Display Pending Job Recommendation under Task Recommendations You will now see a Recommendation with a direct link to Package Details if your customer has any pending work orders. Defects Fixed: Equipment Finder: Contact and text no longer greyed out You should now see actionable Call or Text icons for all techs in Equipment Finder Pod Location Screen Pod Floor and Room Location options should now display as expected

Features and Enhancements:  • CB: (ORION) Display Customer ID: You should now see your Orion Customer ID in the Account information section of the Job Details page. • ONU in Biller: You should not see duplicate “Add ONU” placeholders on New Installs or Change of Service work orders. • Add additional OFDM sections for FDX: You should now see OFDM1 and OFDM2 to include MER data for FDX devices. • Display SSID and Security Mode: You will now see the customer’s WiFi SSID and Security Mode in the gateway device details page. • Initiate Speed Test only when modem is Fully Manageable: Speed Test should only be ran or “Refreshed” once mode is Fully Manageable. • NOW Internet – Only allow specific XB3 models to be installes/swapped: You will only be presented the correct NOW XB3 gateway via our Smart Filter Inventory when adding or swapping the gateway for NOW customers. • Display Pending Job Number in Package Details: You should now see any Pending jobs on your current customers account withing the Package Details section.   Defects Fixed: • Incorrect address shown on Other Account: The correct address will now be shown to match the associated account number in our Other Accounts feature. • Auto Notes not captured for New Install Jobs: You should now see accurate Auto Notes information in the Notes section of Wrap Up on New Installs. • Tasking View Controller not opening properly: You should now see a reduction in loading time when opening Tasking. • Unable to Swap XH Accessories: You should no longer receive USS Error:12010-WFX when attempting to swap XH or XLE accessories. • Initiate WiFi Blaster using gateway MAC address: You should now be able to run Speed test on the XB8 Gateway on FDX type accounts.

Minor defect fixes.

Minor defect fixes.

New Features: PHT WAN Score Multiple Accounts Indicator XM Drop Validation for Drop bury jobs XM: Eligibility Recommendations & Minor defect fixes

New Feature : 1. Voice Summary Redesign Enhancements and Bug fixes: 1. PHT Enhancements 2. Copyable Pop-ups

New Feature : 1. Voice Summary Redesign Enhancements and Bug fixes: 1. PHT Enhancements 2. Copyable Pop-ups

Report an issue screen dismissal fixes.

Updated "Arrival" Pop-up Alert with Yes/No options.

Champs Release 198 - Enhancements and Defect Fixes

Minor defect fixes