Mud Bay - Healthy Dogs & Cats

Name: Mud Bay - Healthy Dogs & Cats
Rating: 2.1 (20 reviews)
Author: FranPOS Inc.

PNW Pet Store

Only for iPhone

Free · Designed for iPhone

20 Ratings
Ages

18+
Years
Category

Business
Developer

FranPOS Inc.
Language

EN
English
Size

65.2
MB

iPhone

Mud Bay is a Pacific Northwest-local, family- and employee owned pet retailer helping cats and dogs thrive since 1988. Putting convenience at your fingertips, the Mud Bay app provides: • Automatic tracking of your frequent buyer-eligible purchases. • Access to your complete in-store purchase history. • Ease of locating a neighborhood Mud Bay store convenient for your needs. Download the Mud Bay app today for hassle-free frequent buyer tracking.

Ratings & Reviews

2.1

out of 5

20 Ratings

What’s the point?
12/16/2024

Kel7393
You can’t order anything through the app, which was my main reason for downloading it. So you may as well just go to the site, login, and do it that way. That said, the app seems to work well, the layout is clear, and I haven’t had any login issues like other reviews. Anyhow, I’ll be deleting it until there is the option to actually order for pickup/delivery.
What’s the point?
12/16/2024

Kel7393

You can’t order anything through the app, which was my main reason for downloading it. So you may as well just go to the site, login, and do it that way. That said, the app seems to work well, the layout is clear, and I haven’t had any login issues like other reviews. Anyhow, I’ll be deleting it until there is the option to actually order for pickup/delivery.
What website info do I use in order to get my iPhone to remember the app’s password?
09/27/2024

Claf55
Please?

Developer Response
Hi there - we can help you troubleshoot your login so you can get connected! Give us a shout at customercare@mudbay.com and our support team will be able to assist you with a password reset or login assistance.
What website info do I use in order to get my iPhone to remember the app’s password?
09/27/2024

Claf55

Please?
Developer Response 10/01/2024
Hi there - we can help you troubleshoot your login so you can get connected! Give us a shout at customercare@mudbay.com and our support team will be able to assist you with a password reset or login assistance.
Can’t log in
08/28/2024

coop 93
Similar to other reviews I’m unable to log in using same credentials I use to make purchases from the website. Phone number to get a txt to log into account is not recognized even though I’ve been using that number in my web account to purchase dog food for years. I appreciate the publishers willingness to connect to resolve the “issue” but honestly that’s not worth my time. This should not be hard.

Developer Response
Thank you so much for the feedback, and we're so sorry for the inconvenience! At this time, our new Mud Bay app is linked to in-store accounts and is a separate service from our online store at mudbay.com. We'd love to help you get your account set up so you can access these features - our support team (customercare@mudbay.com) would be happy to assist.
Can’t log in
08/28/2024

coop 93

Similar to other reviews I’m unable to log in using same credentials I use to make purchases from the website. Phone number to get a txt to log into account is not recognized even though I’ve been using that number in my web account to purchase dog food for years. I appreciate the publishers willingness to connect to resolve the “issue” but honestly that’s not worth my time. This should not be hard.
Developer Response 09/03/2024
Thank you so much for the feedback, and we're so sorry for the inconvenience! At this time, our new Mud Bay app is linked to in-store accounts and is a separate service from our online store at mudbay.com. We'd love to help you get your account set up so you can access these features - our support team (customercare@mudbay.com) would be happy to assist.
Cannot even create account
08/29/2024

petra1685
Not sure what’s going on here… I’d love to be able to use this app, but it won’t even let me create an account… I cannot get my cursor (no tap click or toggle) into the address line field and the city field to fill out my information… Same issue, even after uninstall and reinstall, and same thing on iPhone or iPad.

Developer Response
Hi there, and thanks for sharing this cursor challenge. We'd love for you to be able to use the app, too! We haven't heard about this issue before, and we'd like to find out how to resolve. Please give us a shout at customercare@mudbay.com so we can help you get your account set up!
Cannot even create account
08/29/2024

petra1685

Not sure what’s going on here… I’d love to be able to use this app, but it won’t even let me create an account… I cannot get my cursor (no tap click or toggle) into the address line field and the city field to fill out my information… Same issue, even after uninstall and reinstall, and same thing on iPhone or iPad.
Developer Response 09/03/2024
Hi there, and thanks for sharing this cursor challenge. We'd love for you to be able to use the app, too! We haven't heard about this issue before, and we'd like to find out how to resolve. Please give us a shout at customercare@mudbay.com so we can help you get your account set up!

We're thrilled to share that that our new Mud Bay app has reached almost 10,000 downloads - we're so happy to have you on board! This update includes a few small but important changes to our app user experience: Added a direct link to our Mud Bay Contact Us page so you can chat live with our support team, send us a message, or sign up for our newsletter Bug fix for looking up gift card balances We're happy to continue improving our app experience so you can track frequent buyer rewards, view transaction history, and find a Mud Bay store near you. Thanks for being part of our community!