I never write reviews but this app is so awful, it’s finally gotten me to write one. I don’t understand the push to move to this app when it was not ready to be released. The visibility is poor and navigating to other pages is difficult for no reason. It is not user friendly and navigating is not based on common sense, you just have to keep clicking on things until you eventually get to the right page. There are constant bugs, that they claim to have fixed but everyone is still having issues with. The biggest for me is that it won’t let me do mobile deposit. They said that this bug was fixed but it is still an issue and I keep getting error messages saying that mobile deposit is not available. Sometimes I can get it to work, other times I’ll just keep getting the error message. That should not be a regular occurrence, but it is. The closest branch to me is across town, making it difficult to deposit in-person and this is now messing with my ability to pay my bills. I never had a problem with the other app so why force everyone to move to such a terrible platform when there wasn’t anything wrong with the old one? I really hope they take everyone’s feedback and spend some time to improve all of these issues, otherwise I may be moving to a different bank.

I’m so frustrated with this new app. I never had any problems with the old one, but last week after depositing three checks in a row I tried to deposit a fourth and after entering all the info and taking the photos, the app told me mobile deposit was not available for my account and to call the 800 number. I’m an independent contractor and am paid by check. This is the #1 thing I use mobile banking for. It continues to give me the same message for several days. I went into my branch and they couldn’t solve it. Today I spent 39 minutes calling the 800 number and deleting and reinstalling the app and eventually they deleted me and reinstalled me from their end and it seems to work now but only after a serious amount of frustration.So now it’s January 2026 and I’m having the EXACT SAME ISSUE again. THEY HAVE NOT FIXED IT. I deposited two checks in a row and on the third one the app said mobile deposit was not available for this account and to call the 800 number. I deleted and reinstalled the app. No good. Guess I have to call again and waste more time.

This is such a downgrade from the previous version. I have no idea who thought this would be better. There are so many things that do not work and it’s impossible to use most of the time. Pending transactions may or may not show up but sometimes the account balance will lead you to believe there might be things out there and account balances do not make any sense. What happened to knowing your available balance and your normal balance? Most things crash and pages don’t display. I could list so many more things that are wrong with this. I didn’t even want to give it one star

The previous app was much better. This one is extremely ugly for starters, it’s too dark and everything is actually really difficult to read in comparison to the old app. This one no longer tells you about incoming deposits, which was one of the best things about the mobile app. I truly truly hate that I’ve been forced to use this inferior version of the online banking. Idk how you “update” something and make it 100% WORSE, there’s literally no improvements and I think any positive review HAD to be paid for at this point. It’s really just bad when you’ve gotten to use the previous version.