BECU 4+

Seem less so far

I opened an account for my business with BECU when my bank changed their policy after having my account for over 25 years. I want to keep the business open for now even though I’m not doing much with it because small projects still come up. But the new $2,000 minimum in checking was too high to maintain since Covid. BECU doesn’t have a minimum balance required. When I went in to my local branch to open my account I had the nicest people helping me get set up. They’re professional, patient, have the most knowledge about small business, we’re thorough, and most of all friendly. It’s so important to feel like you have a relationship with your bank professionals. It is to me. I even emailed with a question when I went in to move my other accounts over and heard back within an hour. This was all comforting for me as I switch over after years with another company. And to top it off, the online banking is so easy. I needed to change banks and couldn’t feel better about my decision to go with BECU. Seriously a positive experience all around.

Easy Peasy!

I received my auto loan through a credit union. Unfortunately, it wasn’t with BECU, who’s rate was slightly higher. Because I’d wanted to get rid of my regular bank, I opened a checking and savings account with the credit union that I received my car loan from. The problem with that credit union is that it has no branches or ATMs in my city! The app is so rudimentary that it’s very difficult to use. I will refinance my loan soon and hope to transfer it to BECU if the rate is the lowest, but in the meantime, I’m transferring my accounts to BECU. Just because it’s a credit union doesn’t mean BECU is unlike banking with any other established banking institution, and they make the use of their app and website VERY user friendly, which is appreciated! You have a very pleased new customer. And Neha at the branch in downtown Seattle was a pleasure to meet and help me set everything up! Thank you, BECU!

Developer Response ,

Thanks for the great review, DB7477! We definitely strive to provide positive experiences for our members and we’re glad to hear we met your expectations. Thank you for being a member.4

It just gets worse and worse

BECU is now declining a $15 charge from a biz it has accepted previously, to merely top up a phone. Ok, so the deal is you call them at the number on the back of the card and you jump thru endless menu options that largely make no sense and maybe after half an hour you are connected to a human and they fix it and you’re good to go. Not anymore! Trying to top up my normal phone account and declined, so I resigned myself to go through the insanity, and I did. But guess what happens now? The recording says you can only contact BECU using the number on the back of the card during certain hours. So you try that three or four times thinking surely that can’t be right. But that’s as far as you get. But they do say if your card is lost or stolen you can hit 9 and get transferred to a human. My card is not lost or stolen but I decide to try it anyway because I need the charge to go thru. Now guess what you get when you hit 9? Yet another recording saying you can’t even report your card stolen except during certain hours. So if you just got mugged the thieves have maybe 16 hours to run around and use your card. This is insanity. Go watch the movie Idiocracy. It’s no longer a farcical flick. We are living it in real time now. One star. BECU is clearly as crazy as the Mad Hatter. It’s mind boggling.

Developer Response ,

Hi dhdhgdfgd. We are sorry to hear that you are having issues. We would love to look into this for you. Please send a message with your name and phone number to social@becu.org and we'll follow up with you.