Update : after several months of "'on again - off again" connectivity, and conversation with the IT department, it appears to finally be working. Thanks IT techs...I can now give the app a 5* rating.--//--0I had no problem with logging in manual or with Face ID until AFCU switched to Global app. The GCU app worked OK for a month then didn't work for 3 months. Miraculously it started working in October, but only for 3 weeks then stopped allowing me to log in by Face ID or manually, again. I can only get to my accounts through my browser / GCU website. I've contacted GCU support several times. Frustrating! I have uninstalled and re-installed several times, deleted all cookies and history, upgraded Apple IOS 2-3 times since the beginning of the trouble. I still get an Error: "Forbidden" "The request is understood, but it has been refused or access is not allowed." Hopefully someone in the IT section can help.
Developer Response
Hi, thank you for sharing your experience with us. Your feedback has been forwarded to the right department. Please email memberserivce@globalcu.org with your direct phone number, so a dedicated member of our team can reach out to you. Thank you.
Great App with Flaws
GCUTM
One of the best banking apps I have used but issues with two major features. First is when trying to access the bill pay section, it gives you an error to contact support. Secondly, it gives you the same error when trying to transfer funds to exterior accounts. I have also had challenges connecting my CITI account. On the Citi app, it says they have granted the permission but the GCU app will not connect. When I contact support to report the issues, I was told to use the website as the app does not always work.
Developer Response
Hello, we apologize for any inconvenience this has caused. Please email socialmedia@globalcu.org with your direct contact information, that way a member of our team can reach out to you.
room for improvement update
joshyalvar
ever since my last review, I’ve had some issues with the app which are more about the user interface of it. First, there isn’t much of an option to see the numbers on your card. Just for convenience it would be much more easier for me to just look in the app and numbers of my card rather than having to look for my card. Second another issue came up any pending transaction is not popping up on the app. another issue comes when it relies on viewing how much money you have either on your checking or savings account. on my checking account it says that I have $25 but somehow have 15 available which doesn’t really make sense. I made a purchase of $10 which leaves me with 15 but it may confuse new people. The less technical something may be the more easier people will understand something. that’s it for some improvements to think about. Hopefully this review will give some feedback to the department that it concerns to.
Developer Response
Thank you for taking the time to share your thoughtful review. We've forwarded your feedback on for future considerations. In the meantime, to view your full account number: open the Global CU app, select a Global account, tap on 'Account Details', then tap 'Show' next to Electronic account number.
Major Issues: Security of personal information and underhandedly tacked on services
Violet1011
I like everything the app can do. It is just as user friendly as the website and has fun things for all of us trying to stick to a budget or see how much we actually spent broken down by day, week, year, and month or by category. My qualms are: 1. What happened to two-factor verification like on the website. Where is our privacy and security? 2. No notification for a check you are waiting to deposit in your account being rejected and the five days starting over. 3. All of my credit accounts have mysteriously had a life insurance tagged on to them without my agreement or knowledge. 4. I can group everything into a category, but have struggled with selecting just that category for totals between specific dates. That could be operator error or lack of knowledge. Fix these issue and I will gladly update my rating and review
Developer Response
We appreciate your feedback. Can you please send your contact information to memberservice@globalcu.org so we can look into this further? Thank you.
Now available: More Card Controls
Set where and how your cards are used, with flexible spending limits.
• Transaction controls: Limit card use by location and transaction type, and set custom spending limits.
• Merchant controls: View and manage merchants you have recurring payments with, so you can spot and cancel unwanted subscriptions.
• Card security: Instantly lock or unlock your card and set or reset your debit card PIN anytime.
• Card notifications: Get alerts on card spending and view pending and recent transactions to catch unauthorized charges quickly.
Version 6.11.0
The developer, Global Federal Credit Union, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Linked to You
The following data may be collected and linked to your identity:
Financial Info
Location
Contact Info
Identifiers
Usage Data
Other Data
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
Seller
Global Federal Credit Union
Size
142.9 MB
Category
Finance
Compatibility
Requires iOS 15.0 or later.
iPhone Requires iOS 15.0 or later.
iPad Requires iPadOS 15.0 or later.
iPod touch Requires iOS 15.0 or later.
Apple Vision Requires visionOS 1.0 or later.
Location
This app may use your location even when it isn’t open, which can decrease device battery life.
