Downloading information, the check in process and receiving a digital key was one of the easiest ways I had ever checked into a hotel. Would recommend Rio Hotel and the check in process to all.

Very little information on app as far as personal room info, no receipt from check in and I checked in already at the desk because it kept giving me an error both on app and at kiosk kept saying room not ready but the app is stuck on asking me if I want to check in, I’m already checked in.

App not really usable. Useless for me in fact. Could not verify reservation details before checking in. Tried to upsell me on late checkout even though I have late checkout benefit under Hyatt. Will just have to go to front desk to check in.

Hotel canceled and changed our reservations multiple times before and after check in and customer service refused to protect our belongings. We were also part of a volleyball match too.