AA ECS
Business
Free · Designed for iPad. Not verified for macOS.
Electronic Communication System (ECS) -
ECS is a tool for American Airlines Pilots and Flight attendants to view their schedule, receive updates on schedule changes and communicate with crew scheduling.
Key Features:
• Two-way Communication: Alert scheduling and tracking of your desire to no-show a deadhead, request help with a hotel, call in sick and many other options via the ECS app.
• Current Schedule updates: See updates to your schedule, such as reassignments or delays, to ensure you have the latest information. View departure and arrival gates with quick links to crew lists.
• Hotel Information: See the latest hotel information, including ground transportation, with quick links to the information you need to sign-in at the front desk.
• Customizable Communication Preferences: Control how you receive notifications. With optional push, email, autodial phone calls, and text preferences, you choose how and when you receive messages.
• User-Friendly Interface: Designed with pilots and Flight attendants in mind, ECS offers a clean and intuitive interface for quick and easy access.
ECS is constantly being updated and we look forward to your feedback so we can continue to make ECS a more valuable tool that you can rely on.
more ECS has limited ability to communicate to Crew Tracking/Scheduling/Hotels, etc. because many issues do not fit into the few canned options available to report issues. Having an ability to text exactly what the issue is would alleviate many issues that could be addressed right away or just using a simple phone call to follow up. Additionally, ECS locks a pilot out of using the application to communicate when it ASSUMES said pilot is in flight. For example, pilot misses a scheduled deadhead due to various reasons, ECS will not allow this pilot to issue ECS to report they will not be in position for the next flight on their schedule. ECS refers the pilot to call Crew Tracking (CT) and if this occurs during IROPS, phone hold times to talk with CT often exceed several hours, so the company has zero knowledge they need to route additional resources to keep our passengers on schedule. This lock out function prevents pilots from communicating when needed and it would be the most efficient/effective method to actually communicate an issue. ECS messages also are not received immediately when sent. Schedule changes often are communicated by other means APA’s app or by CCI, however ECS lags behind significantly. Several schedule changes appear the next day/morning and are dated the previous day like they were sent/received as designed. I have checked iPad and personal devices for ECS Msgs to confirm schedule changes to find neither device has a change. If I did not investigate further to wait for so called “Official” our passengers would be waiting longer, or pilots would incur longer duty days risking timing out for illegalities.
ECS has limited ability to communicate to Crew Tracking/Scheduling/Hotels, etc. because many issues do not fit into the few canned options available to report issues. Having an ability to text exactly what the issue is would alleviate many issues that could be addressed right away or just using a simple phone call to follow up. Additionally, ECS locks a pilot out of using the application to communicate when it ASSUMES said pilot is in flight. For example, pilot misses a scheduled deadhead due to various reasons, ECS will not allow this pilot to issue ECS to report they will not be in position for the next flight on their schedule. ECS refers the pilot to call Crew Tracking (CT) and if this occurs during IROPS, phone hold times to talk with CT often exceed several hours, so the company has zero knowledge they need to route additional resources to keep our passengers on schedule. This lock out function prevents pilots from communicating when needed and it would be the most efficient/effective method to actually communicate an issue. ECS messages also are not received immediately when sent. Schedule changes often are communicated by other means APA’s app or by CCI, however ECS lags behind significantly. Several schedule changes appear the next day/morning and are dated the previous day like they were sent/received as designed. I have checked iPad and personal devices for ECS Msgs to confirm schedule changes to find neither device has a change. If I did not investigate further to wait for so called “Official” our passengers would be waiting longer, or pilots would incur longer duty days risking timing out for illegalities.
The left hand doesn’t talk to the right. Send a message to CS or CT. It gets acknowledged and confirmed. Later, they’re calling you about the very issue that was supposedly confirmed using the EVS app. Typical software dev. ship first and fix later. What if we flew airplanes with that same attitude?Memo to AA management, your IT department is not good. Hire that Rob guy from Lite Saber. I’d imagine he can build a highly functional and useful suite of apps in his spare time on a single weekend.
The left hand doesn’t talk to the right. Send a message to CS or CT. It gets acknowledged and confirmed. Later, they’re calling you about the very issue that was supposedly confirmed using the EVS app. Typical software dev. ship first and fix later. What if we flew airplanes with that same attitude?Memo to AA management, your IT department is not good. Hire that Rob guy from Lite Saber. I’d imagine he can build a highly functional and useful suite of apps in his spare time on a single weekend.
Should be able to drop the sign in reminder to 5 minutes before. I know many late sign ins are not because someone isn’t actually at the airport but rather because they were distracted upon arrival by a security screening, pax asking questions, running into a coworker etc. give us that reminder just before the time to avoid these please. 30 minutes prior many of us are still on the way and not able to actually sign in yet.
Should be able to drop the sign in reminder to 5 minutes before. I know many late sign ins are not because someone isn’t actually at the airport but rather because they were distracted upon arrival by a security screening, pax asking questions, running into a coworker etc. give us that reminder just before the time to avoid these please. 30 minutes prior many of us are still on the way and not able to actually sign in yet.
The ability completely delete old messages would be nice. It takes up too much space in memory especially on personal devices. Or, have it automatically delete after so many days.
The ability completely delete old messages would be nice. It takes up too much space in memory especially on personal devices. Or, have it automatically delete after so many days.
Enhancements:
- APU Updates: Improved handling of sequences (including surface legs). Modified sequences are now labeled “Modified”, with a new message created for updates.
- Sequence Enhancements: Changes are clearly highlighted for easier visibility.
- Bidding Improvements: Clearer messaging when adding or reordering bid and displacement preferences.
- Confirmation Update: “Remove” now clearly indicates deletion of Paid Move Only displacement preferences.
2.9.14 4d ago
Enhancements:
Pilots: Bids and Displacements – View, add, re-order, and remove bid and displacement preferences with email confirmation of submitted changes.
2.9.13 May 15
Enhancements:
- Access key ECS information faster with the new Flight widget on your iOS device.
- Added a Standby card to the ECS Dashboard for Flight Attendants.
Defects:
- Fixed an issue where the Flight attendant FA portal link was not working correctly in ROTA messages.
2.9.3 Apr 21
Enhancements:
- You may now use Message Setup to set your preferences for receiving APU messages. APU is targeted for implementation mid-April. Stay tuned for further communications about APU.
- Check the AA Pilots tab to update your Landings and Licenses in ECS.
- Updated the Unable to Commute display to show only the most current activity assigned / awarded from RAP.
- Added RAP types(A,B,C,D) on the Unable to Commute sequence selection screen
2.9.2 Apr 10
Enhancements:
- You may now use Message Setup to set your preferences for receiving APU messages. APU is targeted for implementation mid-April. Stay tuned for further communications about APU.
- Check the AA Pilots tab to update your Landings and Licenses in ECS.
- Updated the Unable to Commute display to show only the most current activity assigned / awarded from RAP.
- Added RAP types(A,B,C,D) on the Unable to Commute sequence selection screen
2.9 Mar 31
Enhancements:
- PI: Passport & Visa Updates
You can now add or update your passport and visa information directly in ECS. Faster, simpler, and always synced with your profile.
- PI: Hotel/Limo Callback Support
Hotel or limo agents can now call you when you are off duty or in protected rest to coordinate a new pickup time if the originally requested time is unavailable.
- FA: Mid‑Sequence Hot Path Number Update for Report Sick
Updated the Hot Path contact number displayed during mid‑sequence when reporting sick.
Fixes:
- PI:Recovery Obligation Format Corrected
Resolved an issue where the recovery obligation was not displaying in the proper format.
- FA:Report Sick Date Range Issue Fixed
Fixed an issue where sequences were not appearing when selecting a date range in the Report Sick workflow.
- PI/FA: Improved Push Notification
Push notifications now take you directly to the message detail screen for a smoother experience.
- PI:Correct Flight Card Order for Cancelled Legs
Adjusted the sorting logic so flight cards display in the correct order when a leg is cancelled.
- FA: No show deadhead: Change the verbiage to departure" from "sign in" for No Show deadhead
2.8.2 Feb 24
- FA Only: “Unable to Commute” Implementation
Added the Unable to Commute option for Flight Attendants.
- FA Only: ASG Click Adjustment
Implemented ASG Click Adjustment for Flight Attendants.
- FA Only: Updated Sequence Select Header for Report Sick
Updated the Report Sick sequence select header label from “Report and Release Time” to “Departure and Release”.
- Sequence Select UI Update
Replaced the circle buttons on the right with check marks on the left for improved usability.
2.8 Feb 4
Enhancements :
- Retime Forwarding Options are now configurable in the Message Setup.
- Recover Obligation (RO) Messages forwarding options are now configurable in Message Setup.
- Gate Change, Flight Delay, and Sign-In Reminder messages are now treated as Operational Messages for Flight Attendants only.
- The "Voluntarily Confirm EC" button for RAS has been updated for improved usability.
Fixes
- Flight Cards now display in the correct order after a cancellation.
- Margin adjustments have been made to the Help & Reference section for better layout consistency.
- Camera access for ECS is now properly enabled when sending feedback.
- The Hotel/Limo menu disclosure icon has been realigned for better visibility.
- Inbox Delivery Required Messages for Flight Attendants now trigger alerts when the inbox delivery option is turned off.
2.7 11/05/2025
Enhancements:
- Flight Attendants: Last Live Leg - Drop and pick up a last live leg from the Contact AA menu.
- Flight Attendants: Voluntary Extension - Express interest to Crew Tracking from the Contact AA menu and respond to the company on VE messages in your ECS inbox
- Pilots: Manage A1D / A3D / A12 Travel
- Pilots: Direct Connect - View Adhoc messages sent from the Crew Comp team at the top of the Pay Claim list.
- Pilots: Direct Connect: Any claim data from the past can now be submitted.
- Pilots: Direct Connect: The Flight number field will now only accept 4 digit numeric entries.
Defect fixes based upon your feedback
- Unread badge count updates with new AA responses and when the app is backgrounded.
2.6 10/01/2025
Features added and issues fixed based on your feedback
Pilots:
- Manage A1D / A3D / A12 Travel
Flight Attendants:
- Request a Call Back From the Hotel/Limo Desk for more complicated issues, Hotel/Limo can call you back to discuss your unique situation.
2.5 08/19/2025
This release includes:
- Implemented Trash functionality: Unwanted messages can now be moved to Trash and restored back to the inbox when needed.
- Added the ability to flag important messages with a visual indicator and quickly access them using the flag icon.
- For Pilots only:
- Updated the filter pill on the inbox screen to match the dashboard layout.
- Flight Attendants only:
- can now initiate Hotel and Limo requests directly through the app.
- Gate change reminders for FAs are now set to a default of 60 minutes.
Defect Fixes:
- Fixed an issue where the “Done” button was not enabled when only the second email existed and the first one had been deleted.
- Flight Attendants only Resolved an issue preventing the addition of an email address containing an apostrophe.
2.4 07/23/2025
This release includes:
- Pilot-to-pilot trade notifications are available for set up in the Message Setup menu. These notifications will become active once pilot-to-pilot trading is integrated into TTS.
- Pilots can now submit Direct Connects through the “AA Pilots” tab.
Issues fixed:
- The ‘Message Read’ timestamp will now update correctly the first time the user reads the message.
- Fixed an issue preventing two-way communications older than 120 days from being visible.
- Fixed an issue that caused users to be notified multiple times for the same event.
- Fixed an issue that was causing repeated logins.
- The dashboard should now refresh automatically every 5 minutes.
- The unread message count (red number) on App icon now matches the number of unread required messages in the inbox.
2.2 07/02/2025
This release includes:
- App crash when entering user ID on a personal device
- Repeated login prompts
- Dashboard not refreshing every 5 minutes
- Users receiving duplicate notifications.
- Read timestamp not updating the first time a user reads a message
2.1.1 06/12/2025
This release includes:
Bug Fixes:
- Repeated logout issue has been resolved
- “Clear Sick” option will appear a sick request is launched from the Contact AA screen
- “Sick If needed” option will appear for Reserve Pilots on the Contact AA screen
- Pilot state will not display “Unknown” status
Enhancements for inFlight Team members:
* Profile
* Message Setup
* Required Message functionality for Crew Sequence, ROTA, ROTD, ETB, TTS, UBL, and LRD
* Optional Message functionality for Flight cancellation, Flight Delay, Gate change, Sign in Reminder
* Notification Information
* Light mode, Dark mode, Follow Device Setting
* Help & Reference
* User Guide, Message Retention Policy, SMS and Terms and Conditions
* Dashboard
* Logged in Banner to inform crew members who is signed in on shared devices
* Sequence Card
* Flight Cards.
* Contact AA Button with No Show Deadhead as only message type.
* Message Inbox
* List of messages based upon selection in message setup including message detail and time stamps
* message filter pills, edit, search, mark as read/unread and archive
2.1 05/21/2025
This release includes:
- Access to this app for Mainline InFlight Team members.
- Welcome to ECS! Banner
- Notification Information - where you can enter your email and phone number for SMS messages and automated calls
- Verify Information - will provide you the ability to send a test call to confirm you are all set to receive calls
- Message Setup - will allow you to view all the message types within ECS and configure your forwarding preferences.
- Individual Messages based upon selection in Message Setup.
- Required- Crew seq change, ROTA,ROTD ETB, TTS, UBL
- Optional-Flight cancellation, Flight Delay, Gate change, Sign in Reminder
- Dashboard - where you can access profile icon and see who is logged into ECS
- Profile
- Notification Information
- Message set up
- Light / Dark Mode - where you can configure settings
- Check for updates
- Send ECS feedback
- Logout options
- No change to Flight team members.
2.0 04/01/2025
Bug fixes & performance enhancements
- Repeated login issue- pilots are logging out from the app frequently
- White screen issue- white screen as soon as the pilots log in to the app
- Fixed the App crash issue
1.6.2 03/13/2025
Enhancements
- DOTC Messages: Delivery subscription is now locked on; forwarding via push notification to the EFB defaults to ON and remains user-selectable.
- Biometrics Login to quickly log into ECS using face ID and touch ID on compatible iOS devices.
- In addition to overnight layovers, day rooms now appear chronologically within the Sequence cards on your dashboard.
- Navigate easily to your hotel with integrated Google Maps for directions on the hotel details.
- Added Hyperlink to hotel/ limo phone number making easier to contact.
Fixes:
- The daylight saving calculation has been adjusted.
- Issue with same message IDs for multiple messages.
- Issue with displaying incorrect sequence start date.
- Issues with Automated and Test call not received but displayed on the time stamp.
1.6.1 01/23/2025
Enhancements
- DOTC Messages: Delivery subscription is now locked on; forwarding via push notification to the EFB defaults to ON and remains user-selectable.
- Biometrics Login to quickly log into ECS using face ID and touch ID on compatible iOS devices.
- In addition to overnight layovers, day rooms now appear chronologically within the Sequence cards on your dashboard.
- Navigate easily to your hotel with integrated Google Maps for directions on the hotel details.
- Added Hyperlink to hotel/ limo phone number making easier to contact.
Fixes:
- The daylight saving calculation has been adjusted.
- Issue with same message IDs for multiple messages.
- Issue with displaying incorrect sequence start date.
- Issues with Automated and Test call not received but displayed on the time stamp.
1.6 01/23/2025
Enhancements:
- Added a new section Help & References in your profile with helpful resources - Change Log, User Guide for ECS, Message Retention Policy and SMS Terms & Conditions.
- Added two-way communication option for “I want to cancel my hotel” requests for the change in layover.
- Send a test call directly from an automated voice call number.
- Ability to add SMS number, ECS uses to forward text messages to your contacts.
- Gate changes, flight delays, and flight cancellations delay reminders can now be customized to the exact minute prior to Departure time.
- Flight card will now display the text “Stub” for a stubbed leg for iOS only
Fixes:
- Spinning wheel issue on the dashboard.
- Issue where EFBs were not receiving push notifications when session expires along with app badging.
- Issue with the time stamp displaying wrong 24 hrs. in the inbox.
- Issue where Returned to gate flight missing "Delayed" tag.
- Showing warning when emulating pilot for DND.
- Profile icon to remain blue when in background.
- Selected message should be highlighted in grey
1.5.1 12/05/2024
Enhancements:
- Added a new section Help & References in your profile with helpful resources - Change Log, User Guide for ECS, Message Retention Policy and SMS Terms & Conditions.
- Added two-way communication option for “I want to cancel my hotel” requests for the change in layover.
- Send a test call directly from an automated voice call number.
- Ability to add SMS number, ECS uses to forward text messages to your contacts.
- Gate changes, flight delays, and flight cancellations delay reminders can now be customized to the exact minute prior to Departure time.
- Flight card will now display the text “Stub” for a stubbed leg for iOS only
Fixes:
- Spinning wheel issue on the dashboard.
- Issue where EFBs were not receiving push notifications when session expires along with app badging.
- Issue with the time stamp displaying wrong 24 hrs. in the inbox.
- Issue where Returned to gate flight missing "Delayed" tag.
- Showing warning when emulating pilot for DND.
- Profile icon to remain blue when in background.
- Selected message should be highlighted in grey
1.5 11/15/2024
- AA response messages can now be configured with EFB and personal device notification
- Do Not Disturb button-Turn off message forwarding at a Tap of the button on the dashboard
- Configure Off duty and Protected rest forwarding for each message type
- Select the new Day room option from the Hotel/Limo menu to Contact AA with your request
- View flight meal options right on the dashboard on the flight card
- Contact information no longer allows duplicate entries
Fixes:
- Resolved issue where some users were logged out of ECS incorrectly. ECS logins should be persistent for 21 days
- Issue where in the Next RAP card end time and date were not displaying properly
- Sign in reminder now based off sign in time
- Sign-in reminder may not use the same value for multiple reminders
- Keyboard disappearing when typing feedback
1.4 10/24/2024
- What's New: New option under profile, keeping you updated on the latest features and enhancements.
- Sign In Reminder Messages: Will have customizable reminder windows for future forwarding.
- Gate Codes: When tapping on Gate Code in the flight card it will default to search results for "code" making it easier to navigate directly to the gate codes.
- I need to change the limo pick up time: New picker has been added allowing you to select "Just Me", "Flight Deck" and "Entire Crew"
- Enhanced Messaging: Dashboard and Contact information will provide messaging to inform you when your SMS messages have not been verified and enabled to received SMS messages or when they have been stopped.
- Resolved issue with data selection when requesting a hotel.
- Ensured there is a seamless transition when swapping back and forth between CCI and ECS.
1.3.2 10/02/2024
- What's New: New option under profile, keeping you updated on the latest features and enhancements.
- Sign In Reminder Messages: Will have customizable reminder windows for future forwarding.
- Gate Codes: When tapping on Gate Code in the flight card it will default to search results for "code" making it easier to navigate directly to the gate codes.
- I need to change the limo pick up time: New picker has been added allowing you to select "Just Me", "Flight Deck" and "Entire Crew"
- Enhanced Messaging: Dashboard and Contact information will provide messaging to inform you when your SMS messages have not been verified and enabled to received SMS messages or when they have been stopped.
- Resolved issue with data selection when requesting a hotel.
- Ensured there is a seamless transition when swapping back and forth between CCI and ECS.
1.3.1 09/25/2024
- What's New: New option under profile, keeping you updated on the latest features and enhancements.
- Sign In Reminder Messages: Will have customizable reminder windows for future forwarding.
- Gate Codes: When tapping on Gate Code in the flight card it will default to search results for "code" making it easier to navigate directly to the gate codes.
- I need to change the limo pick up time: New picker has been added allowing you to select "Just Me", "Flight Deck" and "Entire Crew"
- Enhanced Messaging: Dashboard and Contact information will provide messaging to inform you when your SMS messages have not been verified and enabled to received SMS messages or when they have been stopped.
- Resolved issue with data selection when requesting a hotel.
- Ensured there is a seamless transition when swapping back and forth between CCI and ECS.
1.3 09/19/2024
Enhancements
- The user guide is now available in app
- Added up/down scrolling on message detail view
- AA response category added on the Dashboard
Bugs
- Addressed a blank screen issue that sometimes occurs after login and when re-opening the app
- Corrected a split screen issue on iPad
- Issues marking messages read/unread resolved
- Sequence/ layover card fixes
- Messages loading performance enhancements
- App icon badge will display correct unread required messages
1.2 09/05/2024
Enhancements:
- APU Updates: Improved handling of sequences (including surface legs). Modified sequences are now labeled “Modified”, with a new message created for updates.
- Sequence Enhancements: Changes are clearly highlighted for easier visibility.
- Bidding Improvements: Clearer messaging when adding or reordering bid and displacement preferences.
- Confirmation Update: “Remove” now clearly indicates deletion of Paid Move Only displacement preferences.
more Version 2.9.14 4d ago
Data Linked to You The following data may be collected and linked to your identity:
Data Not Linked to You The following data may be collected but it is not linked to your identity:
