This is new app is very thoughtful with all great features that can be thought of but it’s very slow and makes using it very boring. Also can the app automatically pick up the OTP and proceed to the next stage without it being insert. Please kindly fix the lag issues because it’s making this great innovation not being enjoyed

I sold my old phone and bought a new one and I’ve been trying to log into the momo app for a couple of weeks now but haven’t been successful. I’m not able to receive an OTP to verify my number. I’ve been to the nearest customer care center on two occasions but they couldn’t help. They escalated the issue and someone called me from MTN and took me through the same process I was taken through when I went to the customer care center (delete and reinstall). I’ve done this three times but still can’t receive the OTP. What exactly is the problem that customers keep experiencing. I spoke to another person and he said same. Fix it cos I can’t risk being on the MyMTN app which you advised customers to quit using cos of its low security level making it easy for fraudsters to hack

I had great hopes for this app only for them to crashed in a matter of seconds. You have introduced a new app that’s great news but why do we have to download a new app. Why not just add the new features to the old one. Don’t get me wrong the interface is great but the developers need to work on the functionalities. For instance the approval menu does not show approvals for airtime(i.e when you buy multiple data and you don’t want to constantly type your pin in the normal way). That’s is kinda annoying. And don’t get me started on them cash out option. It’s trash. DEVELOPERS NEED TO GET WORK HARDER AND SMARTER

My phone got stolen and I just bought a new one. Now I’m trying to log in and the feedback says I should manage new devices it from my previous phone. If I had my phone, would I have downloaded a new one? Kindly fix this issue cause it’s giving me headache.