Vocera Collaboration Suite

Name: Vocera Collaboration Suite
Rating: 1.8 (71 reviews)
Author: Vocera Communications

Business

Free

71 Ratings
Ages

4+
Years
Category

Business
Developer

Vocera Communications
Language

EN
English
Size

70.6
MB

Enterprise-class clinical communications including secure messaging Vocera Collaboration Suite is the industry’s leading enterprise-class, HIPAA compliance enabling voice and secure texting smartphone application that allows you to call by name, group, or broadcast, and integrates with more than 140 clinical systems. Providing real-time situational awareness and actionable patient data to inform clinical decisions, care team members can easily communicate and collaborate, improving the experience of the patient and caregiver. This solution creates a seamless user experience, combining the unique calling, texting, alerting and content distribution capabilities of Vocera into one, secure and easy-to-use mobile application. Instantly connecting care teams inside or outside the healthcare facility improves staff productivity, patient safety and the overall care experience. Vocera offers a choice of end-user devices to ensure the continuous flow of critical communication. For those clinicians who rely on smart devices, Vocera Collaboration Suite offers the convenience of voice technology with the security to text critical data, and the functionality to integrate with key clinical alerts and alarms systems. Key Features: Vocera Collaboration Suite • Support for shared and personal devices to match BYOD policies • Functionality inside or outside the facility over Wi-Fi or cellular networks • Provides secure and auditable delivery and response reporting for alerts and texts • Allows care team members to reach the right person or group at the right time via Active Directory authentication • See and interact with Vocera contacts across multiple sites and manage personal favorites lists of users, groups, and global address book entries • Presence and availability indicators • Management of critical alarms and messages delivery through on-call scheduling • Deliver content such as videos, audio files, documents, spreadsheets, and images securely to devices to ensure critical information is at everyone’s fingertips • Permission based access to patient data and care teams with optional access to waveforms and vital signs through integration • Eases user transition between the smartphone application and the Vocera Badge when hands-free communication is needed Vocera System Requirements • Vocera Messaging license • Vocera System software 5.8 (compatible with version 5.3 and higher) • Vocera Secure Messaging software 5.8 (compatible with version 5.3 and higher) • Vocera Engage software 5.5 for patient data access • Vocera Care Team Sync software 2.5.0 for care team data access • Vocera SIP Telephony Gateway • Vocera Client Gateway • A Vocera user profile

Ratings & Reviews

1.8

out of 5

71 Ratings

Works somewhat
Sep 9

RK1188RK
Better function than paging (I appreciate the ability to text back and forth) but finding a contact is hard. Sometimes the message doesn't pop up until I open my phone which is an issue since I need to get the notification when it is off. One other glitch: for some reason after I downloaded this app, any time I try to push "call" on my most common contact in my iPhone, it defaults to vocera (an app they don't have) instead of a regular phone call. Doesn't happen for anyone else. Now that button to call that contact doesn't work at all. Very strange but it was a glitch that happened after downloading Vocera for work.
Works somewhat
Sep 9

RK1188RK

Better function than paging (I appreciate the ability to text back and forth) but finding a contact is hard. Sometimes the message doesn't pop up until I open my phone which is an issue since I need to get the notification when it is off. One other glitch: for some reason after I downloaded this app, any time I try to push "call" on my most common contact in my iPhone, it defaults to vocera (an app they don't have) instead of a regular phone call. Doesn't happen for anyone else. Now that button to call that contact doesn't work at all. Very strange but it was a glitch that happened after downloading Vocera for work.
Years of app use, same old problems.
06/08/2022

Nope. Just, nope.
I am an end user of Vocera, my employer requires it. Ours is a mixed network of Vocera handheld devices and the Vocera cell phone app on personal cell phones, and the Vocera desktop app at our workstations. There are too many ways for a communication to fail on this platform. Is the caller on the Vocera network or off network, or on a cell network, or on another local network? These will impact your ability to connect, and how you should attempt to call. Is the recipient’s app open on their phone, app closed, personal cell privacy settings on? Was the communication sent via text, or template? Was the caller using the desktop computer application, their cell phone app, or the personal device? Not all cross-talk, and will impact if the recipient receives the call. There are too many uncontrolled variables. Some calls only work device to device, some only work on-network to off network. Vocera needs to improve the cross-communications of their platform’s app, device and desktop versions. Needs to be uniform. We professionally accept the high rate of communication failure as a norm. It’s one of the weakest points in our organization.
Years of app use, same old problems.
06/08/2022

Nope. Just, nope.

I am an end user of Vocera, my employer requires it. Ours is a mixed network of Vocera handheld devices and the Vocera cell phone app on personal cell phones, and the Vocera desktop app at our workstations. There are too many ways for a communication to fail on this platform. Is the caller on the Vocera network or off network, or on a cell network, or on another local network? These will impact your ability to connect, and how you should attempt to call. Is the recipient’s app open on their phone, app closed, personal cell privacy settings on? Was the communication sent via text, or template? Was the caller using the desktop computer application, their cell phone app, or the personal device? Not all cross-talk, and will impact if the recipient receives the call. There are too many uncontrolled variables. Some calls only work device to device, some only work on-network to off network. Vocera needs to improve the cross-communications of their platform’s app, device and desktop versions. Needs to be uniform. We professionally accept the high rate of communication failure as a norm. It’s one of the weakest points in our organization.
Swiss Army Knife
02/25/2020

akritori
Dont go by the somewhat dated UI appearance but if you look beyond that, the app is a solid accompaniment to any clinician that’s trying to juggle multitude of priorities on a minute by minute basis. Vocera delivers the most important alerts & alarms, allows me to collaborate using patient information with other colleagues on my floor or across my health system. It has integrated secure texting as well as “alexa-like” voice calling capability to, for instance, “call the on-call physician” without needed to look up who it is or needing to remember their phone number. Similarly, using voice, I could “Page Doctor McVille” and a text/page would be sent.
Swiss Army Knife
02/25/2020

akritori

Dont go by the somewhat dated UI appearance but if you look beyond that, the app is a solid accompaniment to any clinician that’s trying to juggle multitude of priorities on a minute by minute basis. Vocera delivers the most important alerts & alarms, allows me to collaborate using patient information with other colleagues on my floor or across my health system. It has integrated secure texting as well as “alexa-like” voice calling capability to, for instance, “call the on-call physician” without needed to look up who it is or needing to remember their phone number. Similarly, using voice, I could “Page Doctor McVille” and a text/page would be sent.
battery drain; otherwise works well
02/08/2019

Gossamer Wump
I’ve had this app for years but in the past number of months (latter half of 2018) battery usage by this app has gone through the roof. Even though I haven’t actually used the app in days it has been responsible for 63% of my battery usage in the past 24hrs (69% over past 4 days). I otherwise am happy using the app for secure messaging, including photos, at work. Please fix the battery usage issue!!
battery drain; otherwise works well
02/08/2019

Gossamer Wump

I’ve had this app for years but in the past number of months (latter half of 2018) battery usage by this app has gone through the roof. Even though I haven’t actually used the app in days it has been responsible for 63% of my battery usage in the past 24hrs (69% over past 4 days). I otherwise am happy using the app for secure messaging, including photos, at work. Please fix the battery usage issue!!