Encompass Roadside Assistance

Name: Encompass Roadside Assistance
Rating: 4.2 (414 reviews)
Author: Signature Motor Club, Inc.

Travel

Free · Designed for iPad

414 Ratings
Ages

16+
Years
Category

Travel
Developer

Signature Motor Club, Inc.
Language

EN
English
Size

705.5
KB

Encompass Roadside Assistance offers 24-hour emergency roadside service with a wide range of available features under your towing and labor coverage. The Encompass Roadside Assistance app allows you the peace of mind of knowing if you encounter car trouble we are just a few clicks away. The app is convenient, easy to use and free to download. The Encompass Roadside Assistance app has been carefully designed to make requesting assistance faster, more accurate, and convenient. Functions: -Request assistance for a flat tire, fuel delivery, mechanical issue, jump start, lock out and more -Use GPS, maps and satellite to pinpoint your vehicle’s location -Follow prompts assisting you in diagnosing the problem and requesting the applicable service -Receive confirmation that service is on the way as well as estimated time of arrival -Your towing and labor coverage confirms eligibility for Roadside Assistance under your policy.* *If you do not have towing and labor coverage, a customer service representative will still send help; however, you will need to arrange for payment of the roadside assistance.

Ratings & Reviews

4.2

out of 5

414 Ratings

Outstanding Service
01/25/2022

Dr TBad65
This is the 2nd time this service gentleman came to assist me! The first time he showed me how to use the hidden key to open the car door and jump started my car! He suggested I get my battery checked - I didn’t follow his instructions! Excellent customer service abs rapport! I had to call for service again - I got the same gentleman (I wish I knew his name) - this time my car wouldn’t jump start. He was kind enough to push my car out of my garage so someone could come to install a new battery. He even offered to tahr to work! I couldn’t ask for better service - thank you! Thank you! I can’t thank you enough!
Outstanding Service
01/25/2022

Dr TBad65

This is the 2nd time this service gentleman came to assist me! The first time he showed me how to use the hidden key to open the car door and jump started my car! He suggested I get my battery checked - I didn’t follow his instructions! Excellent customer service abs rapport! I had to call for service again - I got the same gentleman (I wish I knew his name) - this time my car wouldn’t jump start. He was kind enough to push my car out of my garage so someone could come to install a new battery. He even offered to tahr to work! I couldn’t ask for better service - thank you! Thank you! I can’t thank you enough!
Simple and Easy!
09/24/2020

JS102310
I locked myself out of my car when I arrived to work one morning. Within an hour someone was there to unlock my car and get my keys out. It was simple, easy, and I could track exactly when someone would there to help! Thanks for taking the stress out of a stressful situation!
Simple and Easy!
09/24/2020

JS102310

I locked myself out of my car when I arrived to work one morning. Within an hour someone was there to unlock my car and get my keys out. It was simple, easy, and I could track exactly when someone would there to help! Thanks for taking the stress out of a stressful situation!
Epic fail by Enterprise
02/16/2021

mh in mn
This app failed me on several levels—starting with the fact that it would not even recognize my policy #. After the first failed attempt, it wipes what you typed, so you must retype it. Then it adds a message telling you to call Encompass for assistance. So I called, had to wait on hold for about 5 minutes, then was connected. The rep took my info and I received a text afterward, confirming the request. It said the tow truck would arrive in the next 5-25 minutes, so I got a friend to drive me to where my car had broken down. We waited, and waited, but no one came. So I finally called the number of the tow service, and they said they had no record of the call. So I had to wait another 45 minutes until the owner arrived. Bear in mind, the temp outside was frigid, well below zero. So I am not impressed at ALL, Enterprise.

Developer Response
We are very sorry that you had to wait for your roadside assistance for longer than expected — that’s the last thing you want when dealing with something going wrong on the road. Please know that we are constantly working on ways to make our service as efficient as possible and have already started incorporating your feedback into our efforts.
Epic fail by Enterprise
02/16/2021

mh in mn

This app failed me on several levels—starting with the fact that it would not even recognize my policy #. After the first failed attempt, it wipes what you typed, so you must retype it. Then it adds a message telling you to call Encompass for assistance. So I called, had to wait on hold for about 5 minutes, then was connected. The rep took my info and I received a text afterward, confirming the request. It said the tow truck would arrive in the next 5-25 minutes, so I got a friend to drive me to where my car had broken down. We waited, and waited, but no one came. So I finally called the number of the tow service, and they said they had no record of the call. So I had to wait another 45 minutes until the owner arrived. Bear in mind, the temp outside was frigid, well below zero. So I am not impressed at ALL, Enterprise.
Developer Response 04/22/2021
We are very sorry that you had to wait for your roadside assistance for longer than expected — that’s the last thing you want when dealing with something going wrong on the road. Please know that we are constantly working on ways to make our service as efficient as possible and have already started incorporating your feedback into our efforts.
Jump start within 20 mins all from the app
04/04/2020

HughGMurphy
Car would not start in the car park of a store after lots of short trips. I was able to order a jumpstart from the app and 20 mins later I was back up and running.
Jump start within 20 mins all from the app
04/04/2020

HughGMurphy

Car would not start in the car park of a store after lots of short trips. I was able to order a jumpstart from the app and 20 mins later I was back up and running.