Rescue Network 4+

I find it user interface easy to use and navigate. I do wish the arrival times adjusted like the Uber or Lyft apps in the way it not just counts down from when the job was accepted but as to how far away you are and estimated arrival time. Also wish there was like a Rescuer portal or something to gather resources for your “Personal Business” stuff. The contact of dispatch and app support is good. I do dislike the fact that if you don’t do Rescues for an allotted time your account gets suspended. That’s pretty lame. I also feel like you should be able to go to different markets and turn on the app and do work like you can with Uber an Lyft. That just makes sense. All in all I do like using the app to perform rescue for people. Thanks Allstate Dev team!

This is a complaint that I hope the developers of the app read. Sometimes I will leave my phone on vibrate accidentally and I will have my phone sitting somewhere out of reach and sight. I will also have my earbuds in and when I get a rescue that comes through I won’t know because there is no noise or audible alert that comes through my earbuds. The phone will vibrate and the screen will display a banner notification for the rescue, but my phone will sometimes be out of reach and out of sight (i.e. on the charger) so I won’t know that Im getting a rescue. If my phone is NOT on vibrate, then I will hear the audible alert come through my earbuds. But sometimes I will NEED to put my phone on vibrate, or accidentally leave it on vibrate and will miss a call because I wont hear it. Can you fix this issue?

When I first put this on my phone in February of 18 I had no problems with it and would of rated it 5 stars. Now however for last few months I have had to put in multiple reports which have not been addressed for missing rescues (sound doesn’t notify until missed), notifications going after rescue has been missed. Not being able to accept rescues at all. Incorrect address information, and pending status after accepting rescue taking too long where I can’t pull up map. Please fix these issues.