Encompass Roadside Assistance offers 24-hour emergency roadside service with a wide range of available features under your towing and labor coverage. The Encompass Roadside Assistance app allows you the peace of mind of knowing if you encounter car trouble we are just a few clicks away. The app is convenient, easy to use and free to download.
The Encompass Roadside Assistance app has been carefully designed to make requesting assistance faster, more accurate, and convenient.
-Request assistance for a flat tire, fuel delivery, mechanical issue, jump start, lock out and more
-Use GPS, maps and satellite to pinpoint your vehicle’s location
-Follow prompts assisting you in diagnosing the problem and requesting the applicable service
-Receive confirmation that service is on the way as well as estimated time of arrival
-Your towing and labor coverage confirms eligibility for Roadside Assistance under your policy.*
*If you do not have towing and labor coverage, a customer service representative will still send help; however, you will need to arrange for payment of the roadside assistance.
This update is to improve your experience on the app so we can get you back on the road as fast as possible.
Ratings and Reviews
This is the 2nd time this service gentleman came to assist me! The first time he showed me how to use the hidden key to open the car door and jump started my car! He suggested I get my battery checked - I didn’t follow his instructions! Excellent customer service abs rapport! I had to call for service again - I got the same gentleman (I wish I knew his name) - this time my car wouldn’t jump start. He was kind enough to push my car out of my garage so someone could come to install a new battery. He even offered to tahr to work! I couldn’t ask for better service - thank you! Thank you! I can’t thank you enough!
Simple and Easy!
I locked myself out of my car when I arrived to work one morning. Within an hour someone was there to unlock my car and get my keys out. It was simple, easy, and I could track exactly when someone would there to help! Thanks for taking the stress out of a stressful situation!
Epic fail by Enterprise
This app failed me on several levels—starting with the fact that it would not even recognize my policy #. After the first failed attempt, it wipes what you typed, so you must retype it. Then it adds a message telling you to call Encompass for assistance. So I called, had to wait on hold for about 5 minutes, then was connected. The rep took my info and I received a text afterward, confirming the request. It said the tow truck would arrive in the next 5-25 minutes, so I got a friend to drive me to where my car had broken down. We waited, and waited, but no one came. So I finally called the number of the tow service, and they said they had no record of the call. So I had to wait another 45 minutes until the owner arrived. Bear in mind, the temp outside was frigid, well below zero. So I am not impressed at ALL, Enterprise.
Developer Response ,
We are very sorry that you had to wait for your roadside assistance for longer than expected — that’s the last thing you want when dealing with something going wrong on the road. Please know that we are constantly working on ways to make our service as efficient as possible and have already started incorporating your feedback into our efforts.
Data Not Collected
The developer does not collect any data from this app.
Privacy practices may vary, for example, based on the features you use or your age. Learn More
- SIGNATURE MOTOR CLUB INC.
- 816.1 KB
- Requires iOS 13.0 or later.
- Requires iPadOS 13.0 or later.
- iPod touch
- Requires iOS 13.0 or later.
- Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.
- Age Rating
- © 2018 Allstate Insurance Company