Lennox, as a product, is superior. Lennox, as an app, is garbage. With being known as an innovative company, you'd think they would follow suit and create a superior app. I am constantly getting logged out in the middle of switching tasks. Half the time, you can't even log in, in the first place. The navigation is another issue. It's sloppy and unorganized. I really don't think there is any benefit of using the app versus mobile web. Lastly, with so many complaints, why isn't anything being done to address these similar issues? Do the developers not care? Are they ignorant or maybe just underpaid? Fix this, Lennox. Do better.

The app is nice when it works but it never works when I need it the most. It will usually stay at the opening loading screen indefinitely. It is faster to call Lennox and wait 30 minute on hold then to attempt to use this app

As a tech, I rely on this app to look up parts, look up equipment, look up codes before I arrive to the house and even look at service manuals for schematics and Double check warranties. I mean the list goes on but within about the last 2 weeks I get to the red loading screen and that’s as far as it goes. I should not have to uninstall and re download the app to get it to work. You’d think a company that’s heavily involved in some the best, smartest and most efficient equipment in the country would have a decent working app. Especially the app for those of us push and fix their equipment day in and day out.

Very, very disappointed with Lennox for not taking the time and/or the money to make an app that will actually work. This is a very bad look for Lennox, as a company. I have to actually hide myself, while trying to use this app from customers sometimes because it doesn’t work 95% to 100% of the time. Smh, I’ve worked for a certified Lennox dealer for 21 years but I can’t keep recommending Lennox products if this is how they are going to operate.