I downloaded the app specifically for one brand and before placing the order I saw nothing to indicate there would be a delay in shipping. I received an email after the fact saying there would be a delay and the estimated delivery date was 3 weeks after I ordered. This order was meant to be a valentine gift so I went back to the app to cancel the order so I could purchase elsewhere and get it in time but I wasn’t unable to do that. I emailed support and their response was not helpful at all so I had to make other plans for the gift I need as this item still hasn’t even shipped. So they have my money, my item hasn’t shipped in the 2.5 weeks since I ordered, and I am not allowed to cancel the order. I deleted the app and won’t be ordering again after this bad first experience. If I had known ahead of time shipping would be this delayed I wouldn’t have ordered since it was time sensitive.
Dear Rachel,I'm Thomas, CEO of Choose App US. I would like to extend my sincere apologies for the inconvenience you've experienced. Following a thorough investigation, I have personally reached out to you via email to address this matter directly. Your trust is of utmost importance to us, and my team and I are fully committed to upholding the highest standard of customer service, particularly if your initial experience did not meet our quality standards. Please feel free to reach out directly to me via email (thomas.m@appchoose.io) for any further assistance or clarification.Warm regards,Thomas M.